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"The property was clean great area the facilities were good the staff amazing friendly helpful definitely the star of the property couldn’t work out wh ... " More
5 Feb 2020 by Liv, Front Desk
Dear Guest Thank you for your review. It is lovely to hear that you had a good stay with us, and that our staff was to your liking. I hope you will consider visiting us again and I wish you a pleasant day Kind regards
5 Aug 2018 by Signe, Front Desk
Hello, Thank you for your response and sorry for the long wait for the answer, we are always trying to improve and we told the restaurant about your experience with the breakfast. Have a nice day,
24 Jun 2024 by Farizza Hansen. Front Desk - Mercur Hotel
Thank you for your perfect score! We appreciate your positive feedback and hope to welcome you back again soon.
24 Jun 2024 by Farizza Hansen. Front Desk - Mercur Hotel
Thank you for sharing your feedback with us. We appreciate your comments regarding the neatness of the room. We apologize for any inconvenience caused by the condition of the bathroom and the shower. Please rest assured that we take your feedback seriously, and we will review this matter with our team to ensure improvements are made.We value your input and hope to have the opportunity to welcome you back for an enhanced experience in the future.
24 Jun 2024 by Farizza Hansen. Front Desk - Mercur Hotel
Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. We apologize for any discomfort caused by the soft bed and warm room. Your comments are valuable to us, and we will review them with our team to ensure improvements are made.We hope to have the opportunity to welcome you back for a more comfortable experience in the future.
31 Jan 2020 by Nicklas RJ, Front desk.
Dear guest, Thank you very much for the kind review, we always appreciate happy, satisfied guests! You are always welcome back to Mercur Hotel, and we look forward to seeing you in the future.
30 Dec 2019 by Liv, Front Desk
Dear Guest Thank you for your review. I'm sorry to hear that your room did not live up tour expectations and that ,there was nothing we could do to try and improve your stay with us. If you your room was not properly cleaned then let us know then we can try and fix it during your stay. Your comments about a renovation has been noted. Have a pleasant evening and a happy new year. Kind regards
12 Aug 2019 by Liv, Front Desk
Dear Guest Thank you for your review. I'm sorry to hear that you stay did not live up to your expectations and fell free to let us know how we should improve. Have a pleasant evening Kind regards
11 Jun 2019 by Liv, Front Desk
Dear Guest Thank you for your review. It's nice to hear that you enjoyed your stay I hope you will visit us again. Kind regards
10 Jan 2019 by Brynn H., Front Office Supervisor
Dear guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are glad to hear that you had a nice to at our hotel from Amsterdam to Helsinki. It would be such a pleasure to welcome you back at our hotel in the future.
This property is closed from 1 January 2025 to 31 March 2025 (dates subject to change).
A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business centre. ProfilHotels Mercur also features tour/ticket assistance, dry cleaning/laundry services, and a front desk safe. This 3-star Copenhagen hotel is smoke free.
Available in some public areas: Free WiFi , Free wired internet
ProfilHotels Mercur offers 119 accommodations with a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Recreational amenities at the hotel include an outdoor tennis court.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 3 stars.
