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The Chicago Hotel Collection River North

3.0 star property

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Photo gallery for The Chicago Hotel Collection River North

Building design
Signature Suite
Deluxe Queen
Signature Suite
Interior

Reviews

7.2 out of 10
Good

Popular amenities

  • Gym
  • Parking available
  • Laundry
  • Pet-friendly
  • Housekeeping
  • Air conditioning

Explore the area

Map
312 W. Chestnut St., Chicago, IL, 60610
  • State Street
    ‪11 min walk‬
  • Michigan Avenue
    ‪14 min walk‬
  • Chicago Water Tower
    ‪14 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪35 min drive‬

Room options

View all photos for Deluxe Queen

Deluxe Queen

Deluxe Queen

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Full

Premium bedding, in-room safe, individually decorated

Classic Full

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double

Signature Double

Signature Double

  • 21 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Classic Double

Classic Double

Classic Double

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for One Bedroom Suite

One Bedroom Suite

One Bedroom Suite

  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Signature Loft

Signature Loft

Signature Loft

  • 48 sq m
  • Sleeps 7
  • 2 Double Bunk Beds and 1 Twin Bunk Bed

View all photos for Signature Kitchenette

Signature Kitchenette

Signature Kitchenette

  • 47 sq m
  • Sleeps 5
  • 2 Double Bunk Beds

View all photos for Signature Quad

Premium bedding, in-room safe, individually decorated

Signature Quad

  • 24 sq m
  • Sleeps 6
  • 2 Double Bunk Beds

View all photos for Deluxe Kitchenette

Premium bedding, in-room safe, individually decorated

Deluxe Kitchenette

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Queen

Signature Queen

Signature Queen

  • 23 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Two Bedroom Suite

Two Bedroom Suite

Two Bedroom Suite

  • 53 sq m
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Double Bed

View all photos for Signature Suite

Signature Suite

Signature Suite

  • 48 sq m
  • Sleeps 6
  • 3 Double Beds and 1 Queen Bed

View all photos for Premium Room, Kitchenette

Premium bedding, in-room safe, individually decorated

Premium Room, Kitchenette

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe King

Deluxe King

Deluxe King

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Chicago Hotel Collection - Magnificent Mile

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Gym
3.7 out of 5, Good, (1007)
The price is €113
for 1 room
includes taxes & fees
20 Feb - 21 Feb
The Chicago Hotel Collection - Magnificent Mile

About this property

The Chicago Hotel Collection River North

Hotel with a fitness center, near Michigan Avenue
This smoke-free hotel features a fitness center, a microwave in a common area, and a refrigerator in a common area. WiFi in public areas is free. Other amenities include self parking, a meeting room, and concierge services. Housekeeping is available once per stay.
The Chicago Hotel Collection River North offers 52 accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 40-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include showers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at The Chicago Hotel Collection River North. During your stay, you're just a quick walk from Oak Street. Enjoy features like free WiFi in public areas, plus a gym and a meeting room.
  • Free WiFi
  • Self parking available for a fee
  • Amenities include a front-desk safe, a meeting room, and laundry facilities
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 15-minute walk of Michigan Avenue and State Street
  • Dogs welcome for a fee
WiFi is free in public spaces. A meeting room and coworking spaces are available. A fitness center, an arcade/game room, and concierge services are also featured at The Chicago Hotel Collection River North. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the health club at a partner property.

This 3-star Chicago hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Uncovered self parking on site (USD 34.95 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Things to do

  • Access to nearby health club
  • Arcade/games room
  • Fitness centre

Family friendly

  • Arcade/games room
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Business services

  • Coworking spaces
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in public areas
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Fireplace in reception
  • Shared microwave
  • Shared fridge
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 40-inch smart TV
  • Digital channels
  • Hulu
  • Netflix
  • Premium channels
  • Streaming services

More

  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open daily from 10:00 AM - 1:00 AM
Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information; front desk staffed during limited hours
This property doesn't offer after-hours check-in
Prior to arrival, you must complete online registration via a secure link
Guests are required to download the property's OpenKey mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 65 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 125.00 per accommodation, per stay
  • Service fee: 18 percent
  • Resort fee: USD 58.65 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Laundry facilities

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 34.95 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
The front desk at this property is open daily from 10:00 AM - 1:00 AM.
This property doesn't offer after-hours check-in. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property. Guests are required to download the property's OpenKey mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 60610

Property is also known as

FieldHouse Jones
The Chicago Collection River
The Chicago Hotel Collection River North Hotel
The Chicago Hotel Collection River North Chicago
The Chicago Hotel Collection River North/Mag Mile
The Chicago Hotel Collection River North Hotel Chicago

The Chicago Hotel Collection River North Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 180 out of 421 reviews
Rating 8 - Good. 76 out of 421 reviews
Rating 6 - Okay. 46 out of 421 reviews
Rating 4 - Poor. 36 out of 421 reviews
Rating 2 - Terrible. 83 out of 421 reviews

8.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

sammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Jerry

Stayed 1 night in Oct 2024

10/10 Excellent

Owen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! Loved how the room was set up, very utilitarian but was perfect for what we needed! Very clean and had an artistic style. 2nd floor hallway was designed wonderfully.
Stayed 1 night in Oct 2024

2/10 Terrible

Grayson

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Refund
I would like to have both rooms refunded due to the fact an employee off the bar attacked me and my friends throwing whiskey glasses at us. None of ur staff did anything to stop them nobody felt safe staying there. I need a full refund
Stayed 1 night in Oct 2024

8/10 Good

brad

Liked: Cleanliness
So far, so good.
Stayed 1 night in Oct 2024

6/10 Okay

Jenette

Very basic. Simply a place to rest your head.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kimberly Cole Williams

Travelled with family
Liked: Staff & service, property conditions & facilities
It was ok I wouldn’t consider it luxury at all but fine for one night after a wedding and we had five people so it was cool. The rail was next door I didn’t hear it at all. The bar was also next door and it was loud but not all night. Wasn’t super clean. Loved the room set up but could have been cleaner.
Stayed 1 night in Oct 2024

10/10 Excellent

Yesenia

Liked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Love the theme, location, staff, check in is always welcoming and friendly.
Stayed 1 night in Oct 2024

8/10 Good

Axel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

4/10 Poor

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was unique. The rooms a little small, but clean. The reception staff were very friendly and helpful. I didn’t like not having staff on site 24 hours. If you need something there is a 24 hour “emergency” number, but what constitutes an emergency? We had a situation that came up and we did not call. This ended up with a large extra fee being charged to our account. The management was unwilling to discuss a compromise to this issue. So, if in doubt, call the emergency number. Overall a nice place but would not stay again because of that situation. Once burned twice shy.
Stayed 1 night in Oct 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time celebrating! Easy to get in and out and walkable to many great locations!
Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Stayed 4 nights in Sep 2024

6/10 Okay

Tomas

Disliked: Cleanliness, staff & service
.
Stayed 1 night in Oct 2024

6/10 Okay

Jerry

Stayed 1 night in Sep 2024

10/10 Excellent

erika

Stayed 3 nights in Jun 2024

10/10 Excellent

Kostas

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2024

10/10 Excellent

Edwin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is great service!, game room,kitchen super spacious, the only confusing part was the entrance
Stayed 1 night in Sep 2024

6/10 Okay

Sara

Stayed 1 night in Aug 2024

10/10 Excellent

Remy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING!!! Stayed here for 2 nights for a concert and all I have to say is it’s amazing, I must say I’m quite confused about all the bad reviews about service and hidden fees, I booked on a third party website (Expedia) and all fees were listed online and there were no hidden fees, if what people are complaining about is the $125 you get it back it doesn’t stay on your card. As for service it was outstanding, we arrived at 12:30 which is 30 minutes after they close but they stayed late just so we could check in and check out was again seamless, rooms are clean, modern, and well appointed as well as the amenities and overall it was a wonderful stay an when we do come back to Chicago we will be staying at this hotel again! Thank you for a wonderful stay!
Stayed 2 nights in Sep 2024

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Leslie

Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. WILDLY OVERPRICED I travel frequently for business and this was one of the most disappointing hotel experiences I’ve ever had. I booked this hotel for a last-minute work trip, and it was one of the few places with availability under $500 a night, but still not cheap (it was ~$390 all in). I’ll start with the positives: I was able to check in early, the room was clean, and the hotel is in a central location. Negatives: I was about to say that it is in a good location - because of its proximity to business/cultural/shopping districts - BUT IT’S DIRECTLY NEXT TO AN ACTIVE ELEVATED TRAIN TRACK. The one window in my dark, sparsely furnished room looked directly into the subway, which rumbled by every 10 minutes or so. They try to mask the noise of the train by blasting the fans in the rooms, but thundering, wind-turbine levels of noise isn’t any better. The overall vibe of the hotel is a YMCA/hostel but with private rooms. This would be more acceptable if the hotel didn’t charge absurd “amenity and resort fees.” I was made aware of these fees at the time of the booking, I just didn’t realize I’d be paying a premium for nonexistent services. Additionally, I paid my remaining balance online prior to check in and the charge showed up as pending on my credit card, but I kept getting alerts to either check out or check out online and the form kept asking me to resubmit the balance. If you’re not careful, you could end up paying multiple times.
Stayed 1 night in Sep 2024