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The Chicago Hotel Collection River North

3.0 star property

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Photo gallery for The Chicago Hotel Collection River North

Building design
Signature Suite
Interior
Signature Suite
Two Bedroom Suite | Private kitchen

Reviews

7.2 out of 10
Good

Popular amenities

  • Gym
  • Parking available
  • Pet-friendly
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
312 W. Chestnut St., Chicago, IL, 60610
  • Michigan Avenue
    ‪14 min walk‬
  • Chicago Riverwalk
    ‪2 min drive‬
  • Millennium Park
    ‪3 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪35 min drive‬

Room options

View all photos for Deluxe Queen

Deluxe Queen

Deluxe Queen

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Full

Premium bedding, in-room safe, individually decorated

Classic Full

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double

Signature Double

Signature Double

  • 21 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Classic Double

Classic Double

Classic Double

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for One Bedroom Suite

One Bedroom Suite

One Bedroom Suite

  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Signature Loft

Signature Loft

Signature Loft

  • 48 sq m
  • Sleeps 7
  • 2 Double Bunk Beds and 1 Twin Bunk Bed

View all photos for Signature Kitchenette

Signature Kitchenette

Signature Kitchenette

  • 47 sq m
  • Sleeps 5
  • 2 Double Bunk Beds

View all photos for Signature Quad

Premium bedding, in-room safe, individually decorated

Signature Quad

  • 24 sq m
  • Sleeps 6
  • 2 Double Bunk Beds

View all photos for Deluxe Kitchenette

Premium bedding, in-room safe, individually decorated

Deluxe Kitchenette

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Queen

Signature Queen

Signature Queen

  • 23 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Two Bedroom Suite

Two Bedroom Suite

Two Bedroom Suite

  • 53 sq m
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Double Bed

View all photos for Signature Suite

Signature Suite

Signature Suite

  • 48 sq m
  • Sleeps 6
  • 3 Double Beds and 1 Queen Bed

View all photos for Premium Room, Kitchenette

Premium bedding, in-room safe, individually decorated

Premium Room, Kitchenette

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe King

Deluxe King

Deluxe King

  • Sleeps 2
  • 1 King Bed

Similar properties

Restaurant

The Chicago Hotel Collection - Magnificent Mile

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Gym
3.7 out of 5, Good, (1011)
The price is €114
for 1 room
includes taxes & fees
30 Apr - 1 May
The Chicago Hotel Collection - Magnificent Mile

About this property

The Chicago Hotel Collection River North

Hotel with a fitness center, near Michigan Avenue
This smoke-free hotel features a fitness center, a microwave in a common area, and a refrigerator in a common area. WiFi in public areas is free. Other amenities include self parking, a meeting room, and concierge services. Housekeeping is available once per stay.
The Chicago Hotel Collection River North offers 52 accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 40-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include showers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at The Chicago Hotel Collection River North. During your stay, you're just a quick walk from Oak Street. Enjoy features like free WiFi in public areas, plus a gym and a meeting room.
  • Free WiFi
  • Self parking available for a fee
  • Amenities include a front-desk safe, a meeting room, and laundry facilities
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 15-minute walk of Michigan Avenue and State Street
  • Dogs welcome for a fee
WiFi is free in public spaces. A meeting room and coworking spaces are available. A fitness center, an arcade/game room, and concierge services are also featured at The Chicago Hotel Collection River North. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the health club at a partner property.

This 3-star Chicago hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (USD 34.95 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Things to do

  • Arcade/game room
  • Gym
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open daily from 10:00 AM - 1:00 AM
Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information; front desk staffed during limited hours
This property doesn't offer after-hours check-in
Prior to arrival, you must complete online registration via a secure link
Guests are required to download the property's OpenKey mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 65 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 125.00 per accommodation, per stay
  • Service fee: 18 percent
  • Resort fee: USD 58.65 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Laundry facilities

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 34.95 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
The front desk at this property is open daily from 10:00 AM - 1:00 AM.
This property doesn't offer after-hours check-in. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property. Guests are required to download the property's OpenKey mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 60610

Property is also known as

FieldHouse Jones
The Chicago Collection River
The Chicago Hotel Collection River North Hotel
The Chicago Hotel Collection River North Chicago
The Chicago Hotel Collection River North/Mag Mile
The Chicago Hotel Collection River North Hotel Chicago

The Chicago Hotel Collection River North Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 188 out of 445 reviews
Rating 8 - Good. 84 out of 445 reviews
Rating 6 - Okay. 46 out of 445 reviews
Rating 4 - Poor. 39 out of 445 reviews
Rating 2 - Terrible. 88 out of 445 reviews

8.2/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lendell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Gisselle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can feel at home. It offers options in the kitchen and games for fun.
Stayed 1 night in Dec 2024

2/10 Terrible

Latasha

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Wouldn’t recommend Won’t be back
Upon arrival I noticed the parking lot was an alley. Parking was an additional $50. When we got to our room we were supposed to have a sofa sleeper, asked about was told we would be moved in the morning at no extra cost due to the incorrect room. We were never moved and was given poor service when I inquired about it the next day. The desk associate even raised her voice many times to me & told me if I wanted to have a bigger room I would need to book another hotel or have whomever I talked to do it. It was Christmas Day so I walked away and proceeded with my day. We were looking for a great place to frequent downtown as we come to Chicago at least 6Xs a year. We will be passing on this place it was also cold in the room with the heat set at 79 the temperature outside was 30s. Crazy!
Stayed 2 nights in Dec 2024

8/10 Good

Percy

Stayed 1 night in Dec 2024

10/10 Excellent

Zhiyuan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and fun place, best for bigboys who like drink alcohol.
Stayed 3 nights in Dec 2024

6/10 Okay

Dawn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I picked this hotel because it was different, but I expected it to have basic things that other hotels have. There is no security lock on the door, just a basic deadbolt. I was surprised by the lack of counter space in the bathroom, or anywhere in the room... essentially no place to put all the things you need to bring with you when staying in a hotel. The lighting was terrible. No bedside lamp; and the ones above the bed, while extendable, were zipped tied so the couldn't be brought down to brighten up reading material. The main lights are so high up they didn't do anything for needed brightness. No TV guide, no phone, no iron or ironing board...and I did not see a smoke detector in the room. The floor was cold because the only rugs were under the beds. But for me the worst item was that my CC was charged more than my Expedia Reservation price that was booked months ahead. I asked the front desk about it, but was told there would be no management to address it until Monday...after I have already checked out. At the time of this review, I am already back home. The front desk associate, a very pleasant young Asian woman, was very nice, and assisted with any questions I had, despite the reservation charge issue. I had asked for extra blankets, and they were waiting in our room upon our return that night. The hotel itself was pleasant in atmosphere, and decor, very clean, and quiet. But I don't believe I will stay here again.
Stayed 2 nights in Dec 2024

2/10 Terrible

Natalie, Evergreen Park

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
While staying here there was a roach in the bathroom. I have reached out to this proper multiple times. I have phots and videos that I attempted to share with this property. They have made no effort to return any of my calls, texts or emails. I would not recommend this property. Poor service and need’s exterminating.
Stayed 1 night in Dec 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

ANTHONY

Stayed 1 night in Dec 2024

4/10 Poor

Cassandra

Stayed 2 nights in Dec 2024

6/10 Okay

Amanda, Portage

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is nice, clean, spacious. The customer service sucks- glad nothing was wrong because there is no one around and they do not answer the phone. Sad because it is a great area and accommodated our large group… but, because of the lack of customer service and delayed / still waiting on a response email I would not recommend
Stayed 1 night in Nov 2024

6/10 Okay

Michelle

Stayed 1 night in Nov 2024

6/10 Okay

Raquel

Disliked: Staff & service
Stayed 1 night in Dec 2024

8/10 Good

Stephen

Liked: Cleanliness
Stayed 1 night in Nov 2024

2/10 Terrible

Keyanna

YALL NOT RIGHT TRIFLING
No pots this place is BOGUS I will NEVER in life book here again it’s ghetto people on top of my stomping all night this was a very terrible experience
Stayed 1 night in Dec 2024

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful hotel, staff was extremely helpful and kind. Had so much to offer and it has beautiful views as well
Stayed 1 night in Nov 2024

6/10 Okay

Amanda, Portage

Liked: Cleanliness, property conditions & facilities
Front desk staff was unable to help me. They were not very helpful at all.
Stayed 1 night in Nov 2024

8/10 Good

Jamie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was wonderful, better than home. Very comfortable beds, next to the L, but still really quiet. The kitchen on the lower level was cooking show worthy, I could see having a family gathering there and being able to use the industrial kitchen with multiple sinks and ovens to prepare a family meal. Expedia marked it as a $70 fee due at property it's actually $49.95/night resort fee. We could not take advantage of the resort fee except the six free beverages since we only stayed one night. Use spot hero ahead of time if you want cheaper parking, many open lots around. Staff was friendly.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Jesus

Disliked: Staff & service, property conditions & facilities
Horrible
Stayed 1 night in Nov 2024

2/10 Terrible

Khadejha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia charged me $75
Stayed 1 night in Nov 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be prepared for fees. Apparently it's a common thing for Chicago. Even though it was communicated when booking, there are signs at check-in from frustrated patrons. And I get it -- all the junk fees attached to the price of a hotel stay exceed the cost of the actual reservation. The rooms were small, but nicely appointed. The themed decor was appreciated. The area around the hotel was walkable, but be prepared to pay for parking -- since obviously that premium service isn't included in all the fees charged...smh
Stayed 2 nights in Nov 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
The shared spaces were very nice and convenient. The rooms were clean and adequate amenities. The staff was super friendly and helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the theme.
Stayed 1 night in Nov 2024

2/10 Terrible

Angel

Disliked: Cleanliness
Stayed 1 night in Nov 2024