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Swissotel - Chicago

4.5 star property
VIP Access

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Photo gallery for Swissotel - Chicago

Front of property – evening/night
City view
Lake view
Lobby
Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking available
  • Bar
  • Room service

Explore the area

Map
323 E Wacker Dr, Chicago, IL, 60601
  • Michigan Avenue
    ‪6 min walk‬
  • Millennium Park
    ‪7 min walk‬
  • Chicago Riverwalk
    ‪8 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪43 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Premier Room, 1 King Bed, City View, Corner

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 1 King Bed, City View, Corner

  • Lake view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Classic 2 Double Beds Accessible with Roll In Shower

  • Sleeps 2
  • 2 Double Beds

Lifestyle Suite, 1 King Bed, City View

  • Sleeps 4
  • 1 King Bed

View all photos for Premier Corner Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Premier Corner Room, 1 King Bed, City View

  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Classic 2 Double Beds Accessible

  • Sleeps 2
  • 2 Double Beds

View all photos for Classic Double Room, 2 Double Beds, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 2 Double Beds, Lake View

  • Lake view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Lake View (Lake View)

Classic Room, 1 King Bed, Lake View (Lake View)

Classic Room, 1 King Bed, Lake View (Lake View)

  • Lake view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, 2 Double Beds, River View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 2 Double Beds, River View

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, River View

Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, River View

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Classic 2 Double Beds Wheelchair Accessible

  • Sleeps 2
  • 2 Double Beds

View all photos for Classic Double Room, 2 Double Beds, City View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 2 Double Beds, City View

  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

Executive Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, City View

Smart TV, iPod dock, pay films

Executive Suite, 1 King Bed, City View

  • City view
  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, City View

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Lake View Room 1 King Bed Accessible

  • Lake view
  • Sleeps 2
  • 1 King Bed

Lake View Room 2 Double Beds Accessible

  • Lake view
  • Sleeps 2
  • 2 Double Beds

River View Room 2 Double Beds Accessible with Roll In Shower

  • River view
  • Sleeps 4
  • 2 Double Beds

River View Room 1 King Bed Accessible with Roll In Shower

  • River view
  • Sleeps 3
  • 1 King Bed

River View Room 2 Double Beds Accessible

  • River view
  • Sleeps 4
  • 2 Double Beds

River View Room 1 King Bed Wheelchair Accessible

  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, River View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, River View

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

  • Lake view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, Lake View

  • Lake view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, City View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, City View

  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Classic 1 King Bed Accessible with Roll In Shower

  • River view
  • Sleeps 2
  • 1 King Bed

Classic 1 King Bed Accessible

  • Sleeps 2
  • 1 King Bed

Classic 1 King Bed Wheelchair Accessible

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Royal Sonesta Chicago Downtown

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (2600)
The price is €419
for 1 room
includes taxes & fees
7 May - 8 May
The Royal Sonesta Chicago Downtown

About this property

Swissotel - Chicago

Eco-certified hotel with bars and a 24-hour fitness center
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness center. Other amenities include a conference center, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Swissotel - Chicago offers 661 accommodations with iPod docking stations and safes. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

In-room wired and wireless Internet access (WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, sports massages, Swedish massages, and facials.
The sightseeing around Swissotel - Chicago gets high marks from our customers. During your stay, you're just a quick walk from Michigan Avenue. You'll find features like 2 bars, a restaurant, and a 24-hour gym.
  • Drinking and dining options include a coffee shop, a restaurant, and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Guests really like the accommodations for the cleanliness and overall comfort
  • Within a 10-minute walk of Michigan Avenue and Millennium Park
  • Dogs welcome for a fee (restrictions apply)
Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a business center on site.

A 24-hour fitness center, spa services, and multilingual staff are also featured at the eco-certified Swissotel - Chicago. For a fee, parking is available.

This Chicago hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 8:00 AM to 10:30 AM and on weekends from 8:00 AM to noon.
The Palm - This restaurant serves breakfast, lunch, and dinner.
Amuse - This lobby lounge serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Onsite venue #3 - This restaurant serves breakfast only. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • Valet parking on site (USD 87 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM to 10:30 AM on weekdays and 8:00 AM to noon on weekends; USD 5 to 22 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Amuse
  • The Palm

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Billiards/pool table
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • On a river
  • Vegetable garden

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • IPod dock
  • Pay films
  • Smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 22 per person
  • Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 87.00 per night
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
Property Registration Number 60601, 60601, Hotel License

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago Swissotel
Swissotel Chicago
Swissotel Chicago Hotel
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Swissotel Chicago Hotel Chicago
Swissotel
Swissotel - Chicago Hotel
Swissotel - Chicago Chicago
Swissotel - Chicago Hotel Chicago

Swissotel - Chicago Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1413 out of 2080 reviews
Rating 8 - Good. 341 out of 2080 reviews
Rating 6 - Okay. 147 out of 2080 reviews
Rating 4 - Poor. 76 out of 2080 reviews
Rating 2 - Terrible. 103 out of 2080 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Lauren

Stayed 1 night in Jan 2025

10/10 Excellent

Ronnie, Sherwood

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not at this time
Stayed 2 nights in Sep 2024

10/10 Excellent

Melissa

Stayed 3 nights in Dec 2024

10/10 Excellent

Matthew, Fox Island

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great for the Chicago marathon weekend
Stayed 3 nights in Oct 2024

10/10 Excellent

Lindsey

Stayed 2 nights in Jan 2025

10/10 Excellent

Derya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff, our go to hotel in Chicago. Family friendly. Easy check in.
Stayed 1 night in Dec 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Lei

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Rika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Samah

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short Sweet Stay

Our stay was created as a Business and Pleasure affair! Husband had a Business Christmas Party at Shedd, and Wifey, just needed a place to chill, eat, and watch the UT OSU playoff game in style... ( hubby was jealous!) Was very pleased with the room, very large, with a gorgeous Navy Pier view, and a great relaxing chair with comfy footstool to watch the game and gaze out the expansive window to gaze at a Winter White Navy Pier and Lake Michigan! Although, needing some food, not wanting to order room service, spent some quality time downstairs at Amuse, the lobby bar, and was happy to lounge and engage lively chat with Mario and Pancho! They made my experience at the bar fun, and my drink, a French 75, was perfect (despite no orchid flourish!), and blackbean and chicken quesadillas were just the right choice to return to the room and watch the game! I could go on about this hotel and the staff, who were always pleasant from our arrival to departure! The hotel room price was right, but must admit... Too expensive for valet $87.00 or 75 or so, for self park. For a 1 night stay it is just a wee bit steep. It was a fantastic stay nonetheless, and we would highly recommend Swissotel to anyone wishing for a pleasurable visit to explore Downtown Chicago!
Stayed 1 night in Jan 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Julie, Littleton

Travelled with family
Liked: Amenities
Nice place to stay would like it better in the warmer months
Stayed 1 night in Jan 2025

6/10 Okay

Mitzi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were friendly and the property is in a nice area, however, the room wasn’t very clean. There was a stain on the bathroom door that looked like blood, but we weren’t sure. Also the shower flooded and water got out onto the bathroom floor.
Stayed 1 night in Dec 2024

10/10 Excellent

Michelle, Easton

Stayed 3 nights in Sep 2024

10/10 Excellent

Ubaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel. Excellent Service and Locarion.
Stayed 1 night in Jan 2025

6/10 Okay

Amirmasoud

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My view is always what keeps me coming back
Stayed 1 night in Dec 2024

10/10 Excellent

Swetal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accomodating staff
Stayed 1 night in Dec 2024

10/10 Excellent

Brittney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and near everything
Stayed 2 nights in Jan 2025

8/10 Good

Lupita

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2025

10/10 Excellent

DeAngelo

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay (with pause)

Stayed a couple nights to solo celebrate my coming birthday. It was relaxing. Though I’m irritated they charged a resort fee of $25/night and said I’d get $15/night back if I ate at their Amuse cafe downstairs, but it wasn’t open one of the nights, so I got charged with no recourse. But outside that the stay was great
Stayed 2 nights in Jan 2025

10/10 Excellent

Esther J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and convenient. Easy walking distance to downtown and shopping.
Stayed 2 nights in Nov 2024

8/10 Good

Rosendo, West Covina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The urban experience fee, AKA junk fee to squeeze more money out of you has little or no benefit.
Stayed 4 nights in Jan 2025