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Helena Hotel

3.0 star property

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Photo gallery for Helena Hotel

Triple Room, Sea View
Triple Room, Sea View
Double Room, Sea View
Single Room, Sea View
Balcony

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Parking included
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
1 A, Parodos Theotokopoulou, Old Town, Chania, Greece, 15731
  • Old Venetian Harbor
    ‪2 min walk‬
  • Maritime Museum of Crete
    ‪2 min walk‬
  • Mosque of Kioutsouk Hassan
    ‪5 min walk‬
  • Chania (CHQ-Ioannis Daskalogiannis)
    ‪37 min drive‬

Room options

View all photos for Single Room, Sea View

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Single Room, Sea View

  • 10 sq m
  • Sea view
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Twin Room, Sea View

Twin Room, Sea View

Twin Room, Sea View

  • 12 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room, Sea View

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Triple Room, Sea View

  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Double Room, Sea View

Double Room, Sea View

Double Room, Sea View

  • 12 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

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About this property

Helena Hotel

Hotel with free parking, steps from Old Venetian Harbor
Express check-out, tour/ticket assistance, and a TV in a common area are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a front-desk safe and multilingual staff assistance.
Helena Hotel offers 7 accommodations with espresso makers and coffee/tea makers. LCD televisions are featured in guestrooms.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Chania hotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

During your stay at Helena Hotel, you're just a quick walk from Old Venetian Harbor. Enjoy features like free WiFi in public areas and free self parking.
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, a multilingual staff, and a communal living room
  • Steps from Old Venetian Harbor and 13 minutes by foot from Nea Chora Beach
Helena Hotel offers its guests multilingual staff, tour/ticket assistance, and express check-out. WiFi is free in public spaces. Helena Hotel also features a front-desk safe and a communal living room. Self parking is free.
Room service is available.

Languages

English, German, Greek

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free off-site parking within 656 ft

Food and drink

  • Room service available

Family friendly

  • Fridge

Conveniences

  • Front-desk safe

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Accessibility

  • This property does not have any lifts

More

  • Communal living room
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower

Entertainment

  • 20-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Fridge

More

  • Electrical adapters/chargers
  • Iron/ironing board (on request)
  • Local maps

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 11 PM
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 1.50 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 5.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
The front desk at this property is open daily from 8 AM - 11 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Helena Hotel Chania
Helena Chania
Helena Hotel Hotel
Helena Hotel Chania
Helena Hotel Hotel Chania

Helena Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 34 out of 57 reviews
Rating 8 - Good. 20 out of 57 reviews
Rating 6 - Okay. 1 out of 57 reviews
Rating 4 - Poor. 1 out of 57 reviews
Rating 2 - Terrible. 1 out of 57 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Clare, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful 5 night stay here. The hotel is well situated and we had a lovely view of the harbor. Room was spotlessly clean with thoughtful amenities including coffee, comfortable bed, fridge, safe etc. George was so helpful and gave us some great suggestions as well as answering my curious questions about life on Crete. We felt safe and comfortable here and would highly recommend for a stay in Chania.
Stayed 5 nights in Aug 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room has a very good view of the Venetian habour. George and Ilissa are extremely helpful and friendly helping me to know the nearby area, restaurants and attractions. The location of the hotel is perfect for fist timer. It is mid point between the Venetian port and Nea Chora Beach. 10 – 15 minutes walk to other major attractions and the Central bus station.
Stayed 4 nights in Sep 2023

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is excellently located in old town The room on top floor had two windows with excellent views over the harbour Staff were very friendly and helpful
Stayed 2 nights in Oct 2023

10/10 Excellent

VINCENT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 2 night stay at this property. George went the extra mile to be of assistance. If I ever come back to Chania, this is where I'll stay. Much appreciated, and many thanks.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ezequiel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Hotel Helena! Location and view were wonderful! Staff were hospitable and kind. Definitely recommend. Great quality with price very worth it
Stayed 3 nights in Apr 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time in four years that I have stayed here. Both times were excellent experiences. Owners and staff have been extremely helpful in all questions and concerns. Views from room windows can be spectacular.
Stayed 4 nights in Sep 2022

10/10 Excellent

Marc-Antoine

Stayed 4 nights in Jun 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location The owners are very kind and helpful.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot, friendly, accommodating host, it was,perfect but the bed was too hard!
Stayed 3 nights in Apr 2019

10/10 Excellent

Naheem, Wakefield U.K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my wife stayed at Helena Hotel during our visit to Chania. It was a great hotel which had a perfect location with everything within walking distance. Clean and tidy hotel with good sized rooms. Bedrooms with the Chania harbour view are amazing and beautiful. Staff who were a father and son team were excellent, extremely helpful, polite, welcoming, pleasant and accommodating who went the extra mile to assist us. I Would definitely stay at Helena Hotel again I would highly recommend Helena Hotel. Thank you for your kindness and assistant.
Stayed 2 nights in Oct 2018

8/10 Good

Helen, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In a great location for exploring Chania, the harbour is less than a minutes walk, as is the town, but you wouldn't know it. The owner and his son were very friendly and gave us lots of good advice on where to visit and great restaurants to eat at. Thank you for making our stay so welcome. The room was cleaned every day with clean towels every other day. We had the first floor room without views, but were out all day and evening so this did not bother us.
Stayed 7 nights in Oct 2018

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Cute Hotel
Fabulous location, adorable hotel room. We really enjoyed our stay here. Our room had a view of the bay and waterfront area in Old Town. Bed was a little hard and I could hear some noise from outside in the distance.
Stayed 2 nights in Oct 2018

2/10 Terrible

Stella, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible noise
No complaints about the hotel itself or the staff but for two out of three of the nights we stayed here there was incredibly loud music with a thumping bass coming from one of the bars across the harbour until 5 or 6am. This made it impossible to sleep and basically ruined our stay in what was a lovely hotel with a great view. When we complained to the staff they were very concerned but said they could do nothing about it.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel in historic part ofChania, owned by the family for over 100 years. Well located in a quiet street just off the bustling heart of the city,so convenient for everything including a quiet siesta to restore energy levels.
Stayed 3 nights in Sep 2018

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Very nice hotel in a fabulous location, beds a little hard but overall a great place to stay
Stayed 1 night in Sep 2018

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top marks
Nice friendly owners. Gave us helpful information about local area
Stayed 2 nights in Aug 2018

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful Mrs Heleni
After a booking mistake, our room was not available anymore but Mrs Heleni was extremely involved to find us a solution.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel in a lovely location
Great little hotel in a lovely spot in Chania's Old Town. Bit tough to find (make sure to type the name of the hotel into your map app, the street address and postcode take you somewhere close by but not quite there!). Very reasonably priced, facilities at the basic end of things but a couple of the friendliest owners I've ever met. My only complaint is the in-room fridge was quite noisy when the compressor kicked in and out, but otherwise all good.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Well located to metro and hop on hop off bus. Old hotel, clean, friendly staff. Free drink for my birthday!
Stayed 3 nights in Sep 2017

10/10 Excellent

Reni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Our room was very basic - tiny shower, no safe available. Location was great though, and we had everything we needed and it was always clean. The owner and his son were wonderful people. We would stay here again.
Stayed 7 nights in Sep 2017

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome view from room
Located in the old town. Perfect for a few days stay. We were out all day & great to stay in the old town at night. Owners very helpful.
Stayed 2 nights in Aug 2017