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The Parkgate Hotel

4.0 star property
VIP Access

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Parkgate Hotel

Exterior
Reception hall
Exterior
Bar (on property)
Infinity pool

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Spa
  • Bar
  • Gym
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Westgate Street, Cardiff, Wales, CF10 1DA
  • Principality Stadium
    2 min walk
  • Zerodegrees
    1 min walk
  • Cardiff Central Station
    7 min walk
  • Cardiff (CWL-Cardiff Intl.)
    34 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Junior Suite

Deluxe Junior Suite

Deluxe Junior Suite

  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double or Twin Room

In-room safe, desk, laptop workspace, free WiFi

Standard Double or Twin Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 34 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 66 sq m
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

  • 61 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Double Room

In-room safe, desk, laptop workspace, free WiFi

Double Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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includes taxes & fees
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About this property

The Parkgate Hotel

Eco-certified Cardiff hotel in Cardiff City Centre with a full-service spa
A full-service spa, a restaurant, and a fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and massage/treatment rooms. Change of towels is available on request.
The Parkgate Hotel offers 169 air-conditioned accommodations with safes and hair dryers. LED televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The Parkgate Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Principality Stadium. You'll find features like free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Indulge with facials, body scrubs, or body wraps at the spa
  • Amenities include a front-desk safe, 3 meeting rooms, and an elevator
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the cleanliness, comfy beds, and overall comfort
  • Steps from Principality Stadium and 4 minutes by foot from St. David's Hall
The Parkgate Hotel offers its guests a full-service spa and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 3 meeting rooms available. The eco-certified The Parkgate Hotel also features dry cleaning/laundry services, a front-desk safe, and an elevator.

Smoking is allowed in designated areas at this 4-star Cardiff hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
The Sorting Room - Onsite brasserie. Reservations are required.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends: GBP 28.00 for adults and GBP 14.00 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • The Sorting Room

Things to do

  • Fitness centre
  • Full-service spa

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service

Business services

  • Meeting rooms - 3

Spa

  • 4 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 111
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Hairdryer
  • Towels

Entertainment

  • 49-inch LED TV

Food and drink

  • Electric kettle

More

  • Desk
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 28.00 for adults and GBP 14.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

The Parkgate Hotel Hotel
The Parkgate Hotel Cardiff
The Parkgate Hotel Hotel Cardiff

The Parkgate Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1201 out of 1582 reviews" "
Rating 8 - Good. 217 out of 1582 reviews" "
Rating 6 - Okay. 96 out of 1582 reviews" "
Rating 4 - Poor. 35 out of 1582 reviews" "
Rating 2 - Terrible. 33 out of 1582 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gerwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but a shame to find out the spa is having a refurb. Surely this is something you should be made aware before booking
Stayed 1 night in Sep 2024

10/10 Excellent

Dharmesh, Birmingham

Stayed 1 night in Aug 2024

10/10 Excellent

Dafydd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with excellent facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Chukwuma

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sloppy customer service
I turned up and there was no room to stay in. I had to go to the indigo across the town centre. I was told I would be contacted to apologise / review. I have still heard nothing. Shocking service!!
Stayed 1 night in Sep 2024

10/10 Excellent

Gemma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the heart of Cardiff.
Stayed 1 night in Sep 2024

2/10 Terrible

Samuel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Appalling behaviour from security
Hotel room fine and reception staff gave me slightly earlier check in. Bar staff and security were absolutely appalling! We had a wedding party with everyone having a booked room for 1, 2 or 3 nights stay. Security told us we were not allowed to use the hotel bar and wanted us to leave, they caused stress and upset to the bride and groom and other members of family. After 1+ hour of being told we had to leave and being spoken to like dirt with no explanation as to why, after speaking to hotel manager we were allowed to stay all the while getting hostile attitude from security at the hotel. Would never stay here again based on this experience.
Stayed 1 night in Sep 2024

2/10 Terrible

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Daniel

Stayed 1 night in Sep 2024

10/10 Excellent

Kardo

Travelled with family
Walking distance from train station central to everything
Stayed 3 nights in Sep 2024

10/10 Excellent

Eduard

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

Seoksang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Morag

Disliked: Staff & service, amenities, property conditions & facilities
Incorrect/incomplete info prior to booking. Poor customer service. Cold food at breakfast both mornings ! Wouldn’t stay there again, there are better choices and at a cheaper price!
Stayed 2 nights in Sep 2024

6/10 Okay

Ross

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
To charge guests to use the pool facilities £40 each leaves a sour taste - and the breakfast was patchy
Stayed 1 night in Sep 2024

10/10 Excellent

Zoe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and welcom staff
Stayed 1 night in Sep 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with very polite and friendly staff
Stayed 1 night in Jun 2024

10/10 Excellent

Vinhara

Stayed 2 nights in Aug 2024

10/10 Excellent

Amy

Stayed 1 night in Aug 2024

6/10 Okay

Colleen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Sunil

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Alan

Stayed 1 night in Aug 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Mark, Marina del Rey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to rave about the shower. Great water pressure (both overhead rainfall shower and hand-held water pic). Great temperature. Very roomy shower and bathroom. The room itself was very nice and comfortable. The hotel itself is in a lovely, stately building right in the shadow of the much never Principality Stadium. Very short walk to the train station, which is convenient.
Stayed 4 nights in Aug 2024

6/10 Okay

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed review
Beautiful hotel right in the heart of Cardiff. On arrival we were given the option of some discounted up grades, to which we upgraded to a junior suite with a balcony. This included an all inclusive mini bar. The mini bar was a little disappointing, however the room was beautiful, clean and there was an array of Elemis toiletries. We would have liked to experience the spa facilities however these were quite an expensive additional cost which is disappointing. The bed was very comfortable. The breakfast buffet was however disappointing, the produce quality felt cheap , there was limited availability and the pastries were dry and stale. Staff were all very friendly and helpful. Overall we concluded it’s a lovely hotel with lots of potential to improve, but not worth the expensive price tag.
Stayed 1 night in Aug 2024