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Park Plaza Cardiff

4.0 star property

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Photo gallery for Park Plaza Cardiff

Indoor pool, pool loungers
In-room safe, desk, iron/ironing board, bed sheets
Superior Room, 1 King Bed (Tree Line View)
Breakfast, lunch, dinner served; local cuisine, al fresco dining
Breakfast, lunch, dinner served; local cuisine, al fresco dining

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Grey friars Road, Cardiff, Wales, CF10 3 AL
  • Cardiff Castle
    ‪8 min walk‬
  • Cardiff University
    ‪13 min walk‬
  • Principality Stadium
    ‪13 min walk‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪36 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Tree Line View)

Superior Room, 1 King Bed (Tree Line View)

Superior Room, 1 King Bed (Tree Line View)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

Similar properties

Exterior

The Parkgate Hotel

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (1669)
The price is €126
for 1 room
includes taxes & fees
24 Apr - 25 Apr
The Parkgate Hotel

About this property

Park Plaza Cardiff

Eco-certified hotel with a full-service spa and a health club
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a steam room are onsite.
Park Plaza Cardiff offers 129 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of Park Plaza Cardiff's great location. During your stay, you're just a quick walk from Cardiff Castle. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi in some public areas
  • Enjoy local cuisine while dining at Laguna Kitchen and Bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, aromatherapy, or facials at the spa
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym, a steam room, and fitness classes
  • Guests have great things to say about the central location and the clean accommodations
  • Within a 15-minute walk of Principality Stadium and Cardiff Castle
Park Plaza Cardiff offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A steam room, a terrace, and multilingual staff are also featured at the eco-certified Park Plaza Cardiff.

This 4-star Cardiff hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM.
Laguna Kitchen and Bar - This restaurant specializes in local cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Laguna Kitchen and Bar

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 10:00 PM to 8:00 AM
For any questions, please contact the property using the information on the booking confirmation
Please note discounted parking is available at NCP Car Park (Greyfriars Road). Guests must validate their parking ticket at hotel front desk. Discount is unavailable if pre-booked online or for other parking locations.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 17.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 10:00 PM and 8:00 AM. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Cardiff Park Plaza
Park Plaza Cardiff
Park Plaza Hotel Cardiff
Park Plaza Cardiff Hotel Cardiff
Park Plaza Cardiff Wales
Park Plaza Cardiff Hotel
Park Plaza Cardiff Wales
Cardiff Park Plaza
Park Plaza Cardiff Hotel
Park Plaza Cardiff Cardiff
Park Plaza Cardiff Hotel Cardiff

Park Plaza Cardiff Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 576 out of 1004 reviews
Rating 8 - Good. 267 out of 1004 reviews
Rating 6 - Okay. 98 out of 1004 reviews
Rating 4 - Poor. 36 out of 1004 reviews
Rating 2 - Terrible. 27 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service
Rooms showing signs of needing updating, initial room didnt have A/C /heating working, so we were upgraded to a junior suite. A/C and heating worked in new room but no radiators or heating situated in the bathroom which seemed strange in this day and age. Also shower showing signs of needing a refurb quite mouldy in places. Room sofas looked well used and in need of an update. Bed wasnt the comfiest, had better recently in a Premier Inn. Lobby area and bar spotlessly clean and staff were extremely helpful in both areas as always.
Stayed 1 night in Jan 2025

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location and great staff.
Stayed 1 night in Jan 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ceri

Stayed 2 nights in Dec 2024

6/10 Okay

Jacqueline

Liked: Cleanliness
Nor recommended if you want a good health suite
The hotel was ok but not 4-5 stars ,the health suite was awful, we booked this hotel because of the health suite as our son has used it before, the health suite was tired, the jacuzzi was broken and has been for 4 plus months, the steam room had either no or very little steam, and the pool was really cold way below the levels it should be (we have our own pool so know the regular temperatures) we spoke to numerous people who all said it was really cold and some were members who regularly go there
Stayed 2 nights in Jan 2025

2/10 Terrible

James

Disliked: Staff & service, property conditions & facilities, room comfort
Phoned to see if all spa facilities were working and was told yes but on arrival the hot tub was out off order and another person said it has been for ages , then this morning I had a cold breakfast with an added piece of plastic, I will never stay again
Stayed 1 night in Jan 2025

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy!
Stayed for New Year (1 night), very happy with the experience, stay & facilities. Will definitely stay again.
Stayed 1 night in Dec 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Huw

Stayed 1 night in Nov 2024

6/10 Okay

Chrisley

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hot tub not working , would have been nice to have been notified ! Pool was freezing!
Stayed 1 night in Dec 2024

6/10 Okay

Vivid

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautifully presented with great facilities. That being said, one of those 'Facilities ' is a Entertainment venue which it appears on a Saturday night has loud music until 3am. There is not mention of this when you check in or book. The staff said that they would have moved us to another room, but who wants to do that middle of the night when you just want to get to sleep ?
Stayed 2 nights in Dec 2024

10/10 Excellent

Tanyia

Stayed 1 night in Dec 2024

10/10 Excellent

Catherine

Weekend break
We have stayed prior to this visit,I am very fussy with beds and pillows,but,I love the Plaza ones,normally,I will go for a swim,forgot my bathers.Also,the Christmas atmosphere was lovely.
Stayed 2 nights in Dec 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
A comfortable hotel in a good location. Quiet and spacious room. A bit too expensive for what you're getting.
Stayed 7 nights in Dec 2024

10/10 Excellent

Nicholas

Stayed 1 night in Nov 2024

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to move rooms as the initial room didn’t seem to have heat working properly which was strange, moved to an accessible room which are not really my favourite but it was just for the night so fine. Parking across the road is convenient and they validate at the hotel. Otherwise all good
Stayed 1 night in Dec 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ceri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel lovely staff amazing location great other lovely weekend
Stayed 1 night in Oct 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but Jacuzzi is not actually available.
Lovely hotel in a great location, superb rooms and really relaxed atmosphere. You'll have to pay for parking or know the city and park for free 15min walk away. Pool was great but the big let down was the jacuzzi wasnt working and it one of the reasons I chose the hotel over another close by. Didn't see any clear notice of this when booking or prior to arrival, that it would be out if action.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great stay. Room was very spacious and clean! Would definitely stay again!
Stayed 1 night in Dec 2024

6/10 Okay

Fraser

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Wifi very unreliable making this unsuitable for business. Bar very expensive and one member of bar staff struggling to serve customers in reasonable time. Room average. Decent gym.
Stayed 3 nights in Dec 2024

8/10 Good

Huw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, staff & service
Pretty decent. I'd stay again.
A nice hotel with very friendly staff. Clean but a little dated. As an example, USB plug sockets sould be standard nowadays. Anything else is dated or being done to a budget. Its probably a good 3 star rather than a 4 star hotel. Evening meal read well on the menu, but the execution was poor and quite a disappointment. However, they were busy because of Beaujolais Day, so may have been a one off. Breakfast on the other hand was fantastic and very well stocked. Overall a pleasant experience and I would stay again.
Stayed 1 night in Nov 2024