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Citrus Hotel Cardiff by Compass Hospitality

3-star property
Bute Terrace, Cardiff, Wales (01) 562 1066
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3.8 out of 5
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See all 11 ebookers Reviews

"Check in was fast, easy and staff were great. I was on the 10th floor and the lift was so slow. Theres a faint smokey odour on the floor and it linger ... " More

By a verified traveller on Tue 24 Oct 2023

Points Of Interest

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Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

(Top Floors) Deluxe King room with view

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

(Top Floors) Deluxe Twin room with view

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Citrus Hotel Cardiff by Compass Hospitality. During your stay, you're just a quick walk from Cardiff International Arena. Free WiFi in public areas, breakfast (surcharge) and self-parking (surcharge) are available.

  • Free WiFi
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a lift, a vending machine and coffee/tea in a common area
  • Steps from Cardiff International Arena and Cardiff Metropolitan Cathedral of St David
  • Pets welcome for a fee

Citrus Hotel Cardiff by Compass Hospitality ratings based on 11 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Citrus Hotel Cardiff by Compass Hospitality

Everyone (10)
3 out of 5
Check in was fast, easy and staff were great. I was on the 10th floor and the lift was so slow. Theres a faint smokey odour on the floor and it lingered in my room for a bit. You can see theyve tried to tidy the place up, new paint, new bathroom and plug sockets with usbs but it still felt quite tired. You could feel the king size bed was just 2 bed pushed together and i couldn't find the tv remote. One side the windows were grayed out so you couldn't see out and none of the windows were openable. They put a fan and 2 heaters in the room so i would guess the temperature varies a lot in there. The breakfast was ok, very basic. There was sausages, bacon, scrambled egg and beans as the hot option. For a budget hotel it was fine. But i wish id paid the extra £20 and stayed at a different hotel!

Posted by on 24 Oct 2023

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Comment from Hotel Management

24 Oct 2023 by Citrus Hotel Cardiff

Dear Sarah,Thank you for taking the time to share your feedback regarding your recent stay at the Citrus Hotel Cardiff. We genuinely appreciate your input as it helps us to continually improve our services and facilities.We are delighted to hear that your check-in experience was smooth and that you found our staff to be great. However, we apologise for the inconvenience you encountered during your stay.Your concerns about the elevators, smoky odor, and the overall condition of your room are well noted. We are continually working on enhancing the guest experience, and your comments will be valuable in our efforts to make necessary improvements.Regarding the beds, we're so very sorry for the discomfort you experienced. We will investigate this matter and ensure that our rooms are in the best possible condition. We regret that you had difficulty locating the TV remote, and we will take steps to make this process more convenient for our guests.As for the windows, we understand that some of our rooms have obstructed views due to their location in the city center, and we will make sure to clarify this with future guests. We are sorry that the windows cannot be opened; this is a safety feature that we maintain for the well-being of our guests.We appreciate your feedback about the breakfast, and we will use it to improve our offering. Our team strives to provide a satisfying breakfast experience, and we will work on enhancing the variety and quality of our options.We understand that you were looking for a more premium experience, and we appreciate your honesty. Our aim is to provide excellent value for budget-conscious travelers, and we will continue to make improvements to ensure that our guests have a comfortable and pleasant stay.If you ever decide to give us another chance in the future, we would love the opportunity to offer you a more enjoyable experience. Please feel free to reach out to us directly to discuss your reservation, and we will ensure that your next stay is even better.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.Kind regards,NicoleCitrus Hotel Cardiff

4 out of 5
great location and price. Hotel staff were extremely friendly and helpful. The room was a really good size and all the amenities that you need in hand eg teas coffee, hair dryer and ironing board. The rooms bedding and linen etc were very good and while the room was very clean the decor could do with a little refresh but given all the other factors would defo stay there again.

Posted by on 4 Nov 2021

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3 out of 5
Ok. Central location - more of a 2/3 star hotel. But clean and did the job

Posted by on 21 Aug 2021

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4 out of 5
Good cheap stay for rugby break. Would recommend to anyone wanting accommodation

Posted by on 2 Feb 2020

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Comment from Hotel Management

4 Feb 2020 by Tom

Thank you for your review

4 out of 5
Perfect location, directly opposite the Motorpoint Arena. Hotel standard is fine, nothing special but for the price it was great!

Posted by , from Weston super Mare on 28 Jun 2019

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Comment from Hotel Management

1 Jul 2019 by Tom

Thank you for your review

4 out of 5

Posted by on 24 Jun 2019

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Comment from Hotel Management

25 Jun 2019 by Tom

thank you for your review

4 out of 5
Good: Central location is good, close to shops and sights. Not so good: I went out one day and upon return, I noticed the maid forgot to make my bed. The issue was resolved though.

Posted by on 29 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Tom

Thank you for your review

4 out of 5

Posted by on 14 Nov 2018

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Comment from Hotel Management

14 Nov 2018 by Tom

Thank you for your great review

3 out of 5
We booked due to the Citrus's close location to the Motorpoint Arena. The rooms were spacious and clean. However, our twin beds were not standard size and were more the size of a caravan or camp bed. Also only one pillow was supplied. Neither of us slept well. The help yourself breakfast was ok, but unfortunately the food from the hot buffet was lukewarm.

Posted by , from Swansea on 8 Nov 2018

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Comment from Hotel Management

12 Nov 2018 by citrus hotel cardiff

Thank you for your feedback

4 out of 5

Nice hotel close to center

Booked 5 rooms for a night away and rooms were nice and staff friendly. The only downside was some rooms had powerful showers and were too hot and couldn’t turn them down and some were almost the opposite. Also it was very hot, their is no air con so rooms were stuffy

Posted by on 27 Apr 2018

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About the Citrus Hotel Cardiff by Compass Hospitality

Location Bute Terrace, Cardiff, Wales CF10 2FE

Renovations + Closures

This property is closed from 1 October 2024 to 31 December 2025 (dates subject to change).

This property will be closed from 27 November 2023 to 1 October 2024 for renovations and will resume operation once the renovation is complete (completion date subject to change).

 

Property Features

As a guest of Citrus Hotel Cardiff by Compass Hospitality, you'll find a vending machine, coffee/tea in common area, and a lift. Public spaces have free WiFi. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Cardiff hotel is smoke free.

  • 1 building
  • 81 guestrooms or units
  • 8 levels
  • Built in 1960
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Cardiff Queen Street Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Citrus Hotel Cardiff by Compass Hospitality offers 81 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers and complimentary toiletries. This Cardiff hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and portable fans. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • Flat-screen television
  • Coffee maker
  • Hypo-allergenic bedding
  • Bath or shower
  • Housekeeping (on request)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout curtains
  • Sound-insulated rooms
  • Heating
  • Portable fan
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:30 AM.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 20 per pet, per stayService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts major credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, Union Pay, Eurocard, Barclaycard and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Credit card pre-authorization
  • Property does not offer on-site COVID-19 testing
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 8.95 for adults and from GBP 5 for children
  • Self-parking fee: GBP 12.00 per night
  • Pet fee: GBP 20 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Big Sleep Cardiff
  • Citrus Hotel Cardiff Compass Hospitality
  • Big Sleep Hotel Cardiff
  • Big Cardiff Hotel Sleep
  • The Big Sleep Hotel Cardiff, Wales
  • Big Hotel Sleep
  • Citrus Cardiff Compass Hospitality
  • Big Sleep Cardiff Compass Hospitality
  • The Big Sleep Hotel Cardiff By Compass Hospitality Wales
  • Big Sleep Hotel Cardiff Compass Hospitality
  • Big Sleep Compass Hospitality
  • Citrus Hotel Cardiff by Compass Hospitality Hotel
  • Citrus Hotel Cardiff by Compass Hospitality Cardiff
  • Citrus Hotel Cardiff by Compass Hospitality Hotel Cardiff
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.