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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property

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Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Terrace/patio
Minibar, in-room safe, individually decorated, desk
Lobby
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Room service
  • Pet-friendly
  • Laundry

Explore the area

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Historic Fortified City of Carcassonne
    ‪1 min walk‬
  • Aude Gate
    ‪1 min walk‬
  • School Museum
    ‪2 min walk‬
  • Carcassonne (CCF-Pays Cathare)
    ‪16 min drive‬

Room options

View all photos for Superior Triple Room

Minibar, in-room safe, individually decorated, desk

Superior Triple Room

  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Classic Room

Classic Room

Classic Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, individually decorated, desk

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Minibar, in-room safe, individually decorated, desk

Superior Double Room

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room

Family Room

Family Room

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, desk

Junior Suite

  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed

Similar properties

Exterior

Mercure Carcassonne la Cite Hotel

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, (189)
The price is €110
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Mercure Carcassonne la Cite Hotel

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Hotel with a 24-hour front desk, steps from Aude Gate
This hotel features a restaurant, a bar/lounge, and valet parking. WiFi in public areas is free. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Hôtel Le Donjon - Coeur de la Cité Médiévale offers 61 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include bathtubs or showers and hair dryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Hôtel Le Donjon - Coeur de la Cité Médiévale. During your stay, you're just a quick walk from Historic Fortified City of Carcassonne. You'll find features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Guests have great things to say about the helpful staff and the location
  • Steps from Aude Gate and School Museum
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hôtel Le Donjon - Coeur de la Cité Médiévale. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Carcassonne hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
Brasserie Le Donjon - Onsite brasserie.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited on-site parking
  • Electric car charging station on site

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 18 for adults and EUR 9 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Brasserie Le Donjon

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • A meeting room

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • In-room accessibility

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bath or shower
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Desk
  • Free local calls
  • Individually decorated
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Soundproofing

Policies

Check-in

Check-in start time: 4:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between December 3 and January 20.

Access methods

Staffed front desk

Pets

  • Pets: EUR 12 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Uncovered valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To get to the property, guests need to transfer by Shuttle. Transfers need to be confirmed by contacting the property at least 24 hours before travel at the number on the booking confirmation. Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number FR39326379401

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 595 out of 1000 reviews
Rating 8 - Good. 297 out of 1000 reviews
Rating 6 - Okay. 76 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 13 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sylvia, Gurabo

Stayed 2 nights in Oct 2024

10/10 Excellent

Sandra

Stayed 1 night in Oct 2024

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice option in the medieval town. The private patio was a nice touch.
Stayed 1 night in Nov 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Margaret Tomaszek

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a historic hotel in the heart of Carcassonne. There are steps to the rooms. It was clean with an accommodating staff. We had a later arrival than planned and the parking attendant waited and got us and all our luggage to the hotel. We were able to access parking after hours also with a code. Breakfast was good. The bar area was lovely. I would stay here again.
Stayed 3 nights in Oct 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
A great choice for a night or two within the medieval walled city.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ivor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Amenities
Great place to explore Carcasonne. Well located. Helpful stsff
Stayed 2 nights in Oct 2024

4/10 Poor

Henry, Chula Vista

Stayed 1 night in Sep 2024

8/10 Good

Erika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall. Property could use some light maintenance but service was great.
Stayed 2 nights in Oct 2024

8/10 Good

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Barbara

Stayed 1 night in Oct 2024

10/10 Excellent

stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was excellent as was our room. loved the town and would recommend two night stay.
Stayed 1 night in Sep 2024

6/10 Okay

Diane

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

8/10 Good

Kay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very central location, clean and tidy The room I had was a little on the dark side but very comfortable
Stayed 3 nights in Oct 2024

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the rooms in a private courtyard was outstanding.
Stayed 1 night in Sep 2024

8/10 Good

Yu-Shan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Its a great place to stay when you want to visit Carcassone and be inside the walls. The hotel gardens was very nice. The only issue with the room was the carpet and the toilet (very low seat and toilet water splashed onto the seat when you flushed).
Stayed 2 nights in Sep 2024

10/10 Excellent

Dr. Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent stay
Lovely room, super location, friendly staff, good value
Stayed 1 night in Oct 2024

4/10 Poor

kristina, Brokklyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room 22 had a broken toilet and staff couldn’t care less about it … we only stayed 1 night so we survived but the hotel personnel was arrogant and dismissive about toilet not flushing down . Location was good, we didn’t have breakfast at the hotel . Garden and private garden seating area are lovely .
Stayed 1 night in Sep 2024

10/10 Excellent

RJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staying in the castle but was tricky finding food in the morning if you didn’t want to go with hotel Continential breakfast. Service, hotel and location were excellent. Room was comfortable and bathroom was a good size for a hotel.
Stayed 2 nights in Sep 2024

8/10 Good

Ellen

Stayed 1 night in Sep 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, great location for the city.
Stayed 1 night in Sep 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, room comfort
Within the walls
Check in staff was very inviting and helpful. Room small, but comfortable. Good shower and the Location within the walls was unbeatable:
Stayed 2 nights in Sep 2024