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M Social Hotel Times Square New York

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for M Social Hotel Times Square New York

City view
View from room
Lobby sitting area
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Serves breakfast, lunch and dinner

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Pet-friendly
  • Housekeeping
  • Gym

Explore the area

Map
226 W 52nd St, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • August Wilson Theater
    ‪1 min walk‬
  • Broadway Theatre
    ‪1 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪40 min drive‬

Room options

View all photos for Superior Room, 2 Double Beds (Hudson River View)

Superior Room, 2 Double Beds (Hudson River View)

Superior Room, 2 Double Beds (Hudson River View)

8.6 out of 10
Excellent
(37 reviews)
  • 26 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Social Deluxe Times Square King -Ball Drop View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Social Deluxe Times Square King -Ball Drop View

8.4 out of 10
Very good
(35 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Times Square)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds (Times Square)

8.6 out of 10
Excellent
(51 reviews)
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Social Premier Times Square King -Ball Drop View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Social Premier Times Square King -Ball Drop View

9.4 out of 10
Exceptional
(21 reviews)
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds (Times Square)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Premier Room, 2 Double Beds (Times Square)

8.4 out of 10
Very good
(37 reviews)
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View (Social)

Room, 1 King Bed, City View (Social)

Room, 1 King Bed, City View (Social)

8.8 out of 10
Excellent
(236 reviews)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View (Social)

Room, 2 Double Beds, City View (Social)

Room, 2 Double Beds, City View (Social)

8.8 out of 10
Excellent
(270 reviews)
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed (Hudson River View)

Superior Room, 1 King Bed (Hudson River View)

Superior Room, 1 King Bed (Hudson River View)

8.8 out of 10
Excellent
(129 reviews)
  • 26 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

  • City view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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About this property

M Social Hotel Times Square New York

Eco-certified New York hotel in Manhattan with a fitness center
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite. Change of towels is available on request.
M Social Hotel Times Square New York offers 480 accommodations with iPod docking stations and safes. 46-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The breakfast at M Social Hotel Times Square New York gets high marks from our customers. During your stay, you're just a quick walk from Broadway. You'll find features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy American cuisine while dining at Beast & Butterflies
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and bike rentals
  • Guests have really good things to say about the accommodations, from the cleanliness and low noise level to the comfy beds and spaciousness
  • Steps from Times Square Church and August Wilson Theater
  • Cats and dogs welcome for a fee (restrictions apply)
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 452 square feet (42 square meters) and includes conference space. A fitness center, a rooftop terrace, and an arcade/game room are also featured at the eco-certified M Social Hotel Times Square New York.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
Beast & Butterflies - This bar specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking available (USD 55 per day)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 30 for adults and USD 13.5 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Beast & Butterflies

Things to do

  • Arcade/games room
  • Bike rentals
  • Fitness centre
  • Shopping

Family friendly

  • Arcade/games room
  • Laundry facilities
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Conference space (452 square feet)
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 91
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 91
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Couples dining
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 46-inch flat-screen TV
  • TV channels
  • iPod dock
  • Premium channels

Food and drink

  • Champagne service
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Guidebooks/recommendations
  • Iron/ironing board
  • Recycling
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 45.90 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 30 for adults and USD 13.5 for children
  • Nearby parking fee: USD 55 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
This property has a strict no-smoking policy. Violators will be subject to a fine of USD 500.

We should mention

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

New York Times Square Novotel
Novotel New York Times Square Hotel
Novotel Hotel
Novotel Hotel New York Times Square
Novotel New York Times Square
Accor New York City
New York City Novotel
Novotel Hotel New York
Novotel New York City
Novotel New York Times Square Hotel New York City
Novotel Times Square
Novotel Times Square Hotel
Novotel New York Times Square
M Social Times Square New York
M Social Hotel Times Square New York Hotel
M Social Hotel Times Square New York New York
M Social Hotel Times Square New York Hotel New York

M Social Hotel Times Square New York Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2180 out of 3527 reviews" "
Rating 8 - Good. 857 out of 3527 reviews" "
Rating 6 - Okay. 284 out of 3527 reviews" "
Rating 4 - Poor. 123 out of 3527 reviews" "
Rating 2 - Terrible. 83 out of 3527 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent at check in/out. Nothing was too much trouble. Bar service is painfully slow. Needs more staff. Rooftop is superb. Memorable views down to TS. Very clean hotel, modern with a very upbeat vibe. Lots of beggars around TS these days which is sad to see given huw much money is swilling around. Would definitely go back.
Stayed 7 nights in Oct 2024

10/10 Excellent

sangeetha

Stayed 3 nights in Sep 2024

10/10 Excellent

Brent

Stayed 3 nights in Oct 2024

8/10 Good

Aliaksandra

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice location, very central, walking distance to main attractions. Rooms are rather clean, but very limited supply of bathroom soaps, no body lotion, no water in the fridge, no coffee or tea machine. Staff is friendly, nice breakfast at the hotel, very friendly staff at the restaurant, fun games in the lobby. Elevators are a bit of a problem, too long wait.
Stayed 2 nights in Oct 2024

2/10 Terrible

Justin

Travelled with family
Disliked: Staff & service, property conditions & facilities
Hotel management was very unprofessional and does not take accountability for the actions of their hotel. Other staff members were very receptive, however. I would go back if the two members of management were removed
Stayed 4 nights in Oct 2024

10/10 Excellent

John, Richfield Springs

Liked: Staff & service
The hotel went above and beyond my highest expectations with customer service. The director of the front desk was exceptional and I appreciate his empathy and understanding.
Stayed 4 nights in Oct 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
One step above a holiday inn
This hotel is no frills. I paid a crazy rate due to fashion week so relative value was not there. If you just need somewhere to crash, it’s fine. Service is fine. Bed is fine. Towels are old and rough. Don’t expect amenities or anything beyond somewhere to sleep. Which at normal rates, is fine here. You get what you pay for. The few big knocks I have: 1) room service was AWFUL. Ordered an omelet and I could tell it was boxed egg-like product. Bread was cheap loaf. Coffee was instant. It was terrible and very over priced. 2) asked for late check out which they granted an hour, only to then have someone bang on my door as I was trying to sleep a little longer after a crazy delayed flight. 3) the destination charge for a hotel that has zero to offer is just offensive.
Stayed 1 night in Oct 2024

8/10 Good

Stephen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really well placed hotel with nice rooms and great staff.
Stayed 3 nights in Oct 2024

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Wifi wasn’t working in our room but otherwise excellent
Stayed 3 nights in Oct 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A busy place! Only downside is that getting and paying a cup of morning coffee is difficult.
Stayed 4 nights in Oct 2024

8/10 Good

M.Cyrus, Santa Clarita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to everything but super expensive
Stayed 8 nights in Oct 2024

10/10 Excellent

j k

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Steven

Stayed 1 night in Sep 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

PATRICIA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, nice stay requested a birthday welcome and they did an amazing job was very nice of them …However I didn’t understand the different deposits amounts person in front of me had a $100 deposit and the man beside me had a $100 deposit and when it was my turn I had a $300 deposit wasn’t quit sure why that was makes me wonder if it was a racial thing but thought that was a little excessive for a deposit
Stayed 3 nights in Oct 2024

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family stayed here for our first visit to NYC. The location was perfect; easy to walk to so many attractions from here. Subway stops are close by, and having a Walgreens at street level was handy for when we needed something extra. Hotel staff was very friendly and helpful, and view from the lobby balcony was incredible.
Stayed 4 nights in Oct 2024

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Fees
The location was perfect as it was a very short distance from times square. My biggest issue were all the fees that were never mentioned. $400 deposit had to be paid at the hotel and it was a declining balance for any purchases made at the hotel. If I chose not to purchase anything at the hotel and not charge it to my room then there would be a daily $40 fee. On top of those charges it was a $35 daily destination fee applied which I was unaware of even though I read through everything when I booked. Overall the hotel was good but all the hidden fees ontop of what I paid for the stay is ridiculous.
Stayed 4 nights in Oct 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel has a third party contractor who installs In- room smoke detectors impose a $500 fine if the detector detects smoke. My daughter, who does not smoke, was accused of smoking in her room, even though she was not even on the room at the time noted in the incidence report. Hotel management was not only uncooperative in resolving the false claim , but rude as well. This appears to be a scam perpetuated by the third party contractor, yet the hotel management were unwilling to provide documentation of the frequency of the monitors going off or to have one of their staff go to the room to confirm that there was no smoke detectable in the room. I recommend against staying at this hotel.
Stayed 4 nights in Oct 2024

8/10 Good

Annett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall I would definitely stay here again. A few things that I missed. Water bottles and a microwave. Not sure if all NY hotels are like that but other than that. The bar area was great! Everyone was super friendly. Good AC and room service came daily.
Stayed 4 nights in Oct 2024

6/10 Okay

Ziyang

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
They didn’t send the receipt via email to me until now.
Stayed 3 nights in Aug 2024

10/10 Excellent

Felipe Reynaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot!!
Stayed 3 nights in Oct 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024