Aparthotel

The Residences at Crystal Towers

4.0 star property

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Room options

View all photos for Luxury Two-Bedroom Apartment

Luxury Two-Bedroom Apartment | Private kitchen

Luxury Two-Bedroom Apartment

  • Water view
  • 115 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Three-Bedroom Exclusive Penthouse

Three-Bedroom Exclusive Penthouse

Three-Bedroom Exclusive Penthouse

  • Mountain view
  • 245 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Queen Beds
  • Free Wi-Fi

View all photos for Luxury Studio Apartment (18)

Luxury Studio Apartment (18) | Living room

Luxury Studio Apartment (18)

  • City view
  • 60 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

The Residences at Crystal Towers

A restaurant, concierge services, and dry cleaning are available at this smoke-free aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a front-desk safe, and multilingual staff assistance are onsite. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, guests will find a TV with satellite channels, and other amenities include free WiFi and premium bedding.
The Residences at Crystal Towers offers 50 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils.

This Cape Town aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Televisions come with satellite channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at The Residences at Crystal Towers, you're just a quick walk from Canal Walk Shopping Centre. Free WiFi in public areas, free self parking, and a restaurant are available. Built in 2008, this upscale aparthotel has 50 apartments on 9 floors. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, satellite TV, and a full-sized refrigerator
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Just a 1-minute drive from Canal Walk Shopping Centre and 10 minutes from Cape Town International Convention Centre
  • Airport shuttle service available for a fee
There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available on request) is available for a fee. The Residences at Crystal Towers also features multilingual staff, concierge services, and laundry facilities. Free self parking is available.

This 4-star Cape Town aparthotel is smoke free.

Knife - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6 AM to 10 PM on request
  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Children stay free (see details)

Restaurants on site

  • Knife

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Spices

Dining

  • A restaurant

Bedrooms

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets or service animals

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Proposal/romance packages
  • Safe
  • Safe at front desk

Things to do

  • Boat tours nearby
  • Golfing nearby
  • Kayaking nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 50 units
  • 9 floors
  • Built in 2008

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 6:00 AM - 9:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at The Residences at Crystal Towers

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ZAR 350 per person (one-way)
  • Airport shuttle fee per child: ZAR 350 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The Residences at Crystal Towers offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 6:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Crystal Residences

Residences Crystal Towers Apartments

Residences Crystal Towers Apartments Cape Town

Residences Crystal Towers Cape Town

Residences Crystal Towers Apartment Cape Town

The Residences at Crystal Towers Cape Town

The Residences at Crystal Towers Aparthotel

The Residences at Crystal Towers Aparthotel Cape Town

The Residences at Crystal Towers Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 90 out of 153 reviews
Rating 8 - Good. 33 out of 153 reviews
Rating 6 - Okay. 15 out of 153 reviews
Rating 4 - Poor. 9 out of 153 reviews
Rating 2 - Terrible. 6 out of 153 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Steven

Stayed 3 nights in Jan 2026

10/10 Excellent

Verona

Business traveller
Liked: Cleanliness, room comfort
Staff where amazing
Stayed 20 nights in Nov 2025

10/10 Excellent

Caroline Louise

Stayed 7 nights in Dec 2025

4/10 Poor

Dolapo

Disliked: Cleanliness, amenities, property conditions & facilities
To parking access in and out from 11pm till 6am. Dirty apartment blinds, dirty shower corners. Black spots all over. Very disappointing
Stayed 1 night in Jan 2026

2/10 Terrible

Ryan

Disliked: Cleanliness, amenities
The staff were very friendly and helpful. However, the apartment itself was well below an acceptable standard. The towels were extremely worn, there was no hand soap provided in the bathroom, and the overall cleanliness of the apartment was very poor. Given the condition, the apartment was not worth the price charged.
Stayed 3 nights in Dec 2025

10/10 Excellent

Juan, Panama City

Liked: Cleanliness, amenities, property conditions & facilities
Amazing service
Stayed 7 nights in Dec 2025

6/10 Okay

Chandru

Business traveller
Disliked: Room comfort
Not sure why they no longer provide bottles of water. Also no shower gel. Very disappointing!
Stayed 1 night in Dec 2025

4/10 Poor

Naseema

Travelled with family
Disliked: Cleanliness, room comfort
No water provided as advertised Bad carpet stains. Carpet worn out Only hand soap for toiletries Washing machine had terrible odor Mirror panels broken ETC
Stayed 1 night in Nov 2025

10/10 Excellent

Peter

Stayed 3 nights in Nov 2025

8/10 Good

Matthew

Stayed 5 nights in May 2025

8/10 Good

Brigitte

Stayed 4 nights in Oct 2025

4/10 Poor

Grant

Business traveller
Disliked: Cleanliness

Not woth the money

The room looks run down , the shower was clogged up , shower shoap holder is rusted , shower extracter van did not work and was rusted , few light did not work , tv remove dis not work even after changing batteries , batroom door at the bottom was busy peeling off , no water in the room for guest , no guidance to what numbers to press on the phone to rease reception , only had 1 towl in the room had to ask for more towls overall not worth the money , staff are very friendly and was helpful
Stayed 1 night in Oct 2025

6/10 Okay

Emmanuel

Business traveller
OK!
Stayed 6 nights in Sep 2025

6/10 Okay

Martin

Travelled with family

Dissapointing

No wifi and TV in main bedroom did not work. Bathroom door in geust bedroom cannot close. No water coffee or tea as advertised. Dissapointing
Stayed 1 night in Sep 2025

4/10 Poor

Hasina

Business traveller
Disliked: Cleanliness, room comfort
Pillows and towelling needs some serious attention. Attention to cleanliness needs to be relooked at.
Stayed 4 nights in Aug 2025

10/10 Excellent

Juan, Panama City

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay. Cant wait to go back.
Stayed 21 nights in May 2025

10/10 Excellent

Christopher John

Liked: Cleanliness, amenities, property conditions & facilities
The staff is next level tgey go above and beyond for you friendly courteous clean just an all iver amazing place
Stayed 10 nights in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness

Below Average

1. Booked a 2 bedroom apartment but got a studio instead 2. No hot water 3. No extra blankets / covers 4. Room was not ready by check in time 5. No parking provided although the reservation said basement parking would be provided
Stayed 1 night in Aug 2025

10/10 Excellent

E

Business traveller, Travelled with group
Liked: Cleanliness, room comfort
Great view and area
Stayed 1 night in Jul 2025

10/10 Excellent

Catherine

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Daniel Kofi, Accra

Stayed 6 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort

Worth it!

A comfortable stay, friendly and helpful staff, lovely amenities. Very well located. Furniture showing signs of wear. I would stay here again.
Stayed 1 night in Jun 2025

8/10 Good

sandeep

Travelled with family
Liked: Cleanliness, room comfort

Great stay but can do with a refresh

Great location, great apartment, only thing the apartment needs to be refreshed . Furniture is chipped , side draws broken , stains on the entrance table. If you look beyond that pretty comfortable. Beds and linen were great.
Stayed 4 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Beautiful location with comfortable surroundings but no available blankets in room, airconditioner not heating and extra towels not provided as requested
Stayed 1 night in Jul 2025

10/10 Excellent

Henrietta

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love this place
Stayed 4 nights in May 2025