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Crystalbrook Riley

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crystalbrook Riley

Balcony
Suite, 1 King Bed with Sofa bed | View from room
2 bars/lounges, rooftop bar
Outdoor pool, open 7 AM to 9 PM, pool cabanas (surcharge), pool loungers
Lobby

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Room service
  • Spa
  • Bar
  • Housekeeping
  • Parking available

Explore the area

Map
131-141 Esplanade, Cairns, QLD, 4870
  • Cairns Esplanade
    1 min walk
  • CC's Bar & Grill
    1 min walk
  • Cairns Station
    19 min walk
  • Cairns, QLD (CNS-Cairns Intl.)
    10 min drive

Room options

View all photos for Family Room - Urban View

View from room

Family Room - Urban View

  • 64 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Family Room (Resort View)

Premium bedding, in-room safe, desk, blackout curtains

Family Room (Resort View)

  • 64 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Urban King

Premium bedding, in-room safe, desk, blackout curtains

Urban King

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

  • 69 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort King

Premium bedding, in-room safe, desk, blackout curtains

Resort King

  • 32 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Sea View

View from room

Family Room, Sea View

  • 64 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Panoramic Sea

Panoramic Sea

Panoramic Sea

  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Sea King

View from room

Sea King

  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Resort Twin

Premium bedding, in-room safe, desk, blackout curtains

Resort Twin

  • 32 sq m
  • Resort view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Urban Twin

Premium bedding, in-room safe, desk, blackout curtains

Urban Twin

  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

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Exterior

Crystalbrook Flynn

Pool
Spa
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (702)
The price is €165
for 1 night
includes taxes & fees
3 Jan - 4 Jan
Crystalbrook Flynn

About this property

Crystalbrook Riley

Luxury Cairns hotel in Cairns Central Business District with a full-service spa
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar. Housekeeping is available once per stay.
Crystalbrook Riley offers 311 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.
Crystalbrook Riley's great location gets high marks from our customers. During your stay, you're just a quick walk from Cairns Esplanade. Features include free WiFi in public areas, plus 2 bars and a full-service spa.
  • Free WiFi
  • Enjoy Asian cuisine and ocean views while dining at Paper Crane
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body treatments, body wraps, or massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Guests have great things to say about the location and the pool
  • Steps from Cairns Esplanade and 12 minutes by foot from Cairns Marlin Marina
Crystalbrook Riley offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 6 meeting rooms available. Spa services, tour/ticket assistance, and a garden are also featured at the luxury Crystalbrook Riley. For a fee, parking is available.

This 5-star Cairns hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.
Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Paper Crane Pool Side - This poolside bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Rocco - Overlooking the ocean, this rooftop bar specializes in Middle Eastern cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Calypso Club - Overlooking the ocean and pool, this bar specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Room service (during limited hours) is available.

Languages

English, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 15.00 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10 AM: AUD 42 for adults and AUD 21 for children
  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Paper Crane
  • Paper Crane Pool Side
  • Rocco
  • Calypso Club

Things to do

  • 24-hour fitness centre
  • Bike rentals
  • Bike parking
  • Bike storage
  • Billiards/pool table
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Meeting rooms - 6

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • At least 80% of food locally sourced
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Digital channels
  • First-run films
  • iPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Bulk dispenser for toiletries
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, and Wednesday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 42 for adults and AUD 21 for children
  • Self parking fee: AUD 15.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 7 AM to 9 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Crystalbrook Riley Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 710 out of 1001 reviews" "
Rating 8 - Good. 199 out of 1001 reviews" "
Rating 6 - Okay. 55 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Annette Gaye

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel in a great location. The staff were very helpful and knowledgeable.
Stayed 4 nights in Sep 2024

10/10 Excellent

Kirsten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t really fault anything. Amenities and service were great. Our room was spacious, clean and comfortable. The food at Paper Crane was a particular highlight. We’ll be back.
Stayed 3 nights in Sep 2024

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the room. Beautiful pool. Lovely staff except for one Australian girl when checking in. Was rude to her colleague -and nudged her to move as she was checking us in and told us move over harshly. Being in hospitality ourselves was very shocked at her behaviour. Other than that was all perfect. I think people should be warned not to go out by yourself at night as our 22 year old son was walking to Woolworths at 8pm to be confronted by a gang of indigenous youths with knives on there belts. They pushed him and fortunately he is a fast runner he took off and they chased him. Police were roaming the area which stopped them. We were then warned by many locals about this happening. Foreign travellers especially need to know about the youth crime in the area.
Stayed 5 nights in Sep 2024

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pool was in a great spot for the sun. Calypso bar lovely place to spend an afternoon. Only negative thing was the rooms ac . Couldnt set the temp below 21 and when reported to reception they did something on the computer at reception so the ac only went on full fan and full cooling ,so it would stay down to 14 deg .The service guy never showed up after requesting 3 times .
Stayed 7 nights in Sep 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Panorama view was amazing we will be back.
Stayed 2 nights in Sep 2024

8/10 Good

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel.
Stayed 4 nights in Sep 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was good. Great staff, the service was good. Loved the breakfast buffet at the restaurant. Convenient, you can access the shops by walking. I would come back again next time!
Stayed 4 nights in Aug 2024

10/10 Excellent

Aminiasi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and friendly. It's location was perfect, the panoramic room was just stunning. It was quite, convenient and just beautiful. I would recommend it to family and friends
Stayed 4 nights in Aug 2024

4/10 Poor

Victoria

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room was damp and smelt mouldy. The air conditioning was very warm and fid not sufficiently cool the room.
Stayed 1 night in Sep 2024

10/10 Excellent

Robert Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my visit.
Stayed 4 nights in Aug 2024

6/10 Okay

Peter Edward

Travelled with partner
Liked: Amenities, property conditions & facilities
Great hotel with one huge, major drawback, they have opened bars at the front of the hotel and on the Saturday, Sunday and Monday various events meant mind numbing bass music volume rang through the room. We had a massive day so wanted a bit of a rest in the room wow, no way. The Saturday stopped at 9 and the other nights at 10:30 and that doesn’t sound too bad but when you’ve been out on the reef all day in 30 degree sun and a few lunchtime refreshments last thing you need is your brain fried by a dj. I should say we aren’t in our 20’s but there again not in a retirement village either. Great for tireless teens or twenty somethings.
Stayed 7 nights in Aug 2024

6/10 Okay

Rohan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked an ‘Urban King’ room with a balcony for three nights as I resided in Cairns for six years & knew I wanted fresh air. I somehow ended up in the tower in an enclosed room. After informing reception were told we could have a balcony room but had to wait until 2pm the next day which was the same time we were booked on a party bus for a 60th. We were then moved to a room with no wifi which we needed to stream a football final our son was about to play in. Took some time & couldn’t be fixed. It was impossible to relax, waiting, packing & unpacking until we were finally offered a nice room on our last night. Other than this staff were lovely & the resort is beautiful.
Stayed 3 nights in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Violeta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 5 nights in Aug 2024

6/10 Okay

Stephanie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very quiet and restful with a beautiful view. Unfortunately the lounge with the 360 degree view from the 12th floor was closed the nights we were there. VERY disappointing since it was one of the draws for us to stay at this hotel.
Stayed 4 nights in Aug 2024

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous Hotel with exceptional view and great facilities.
Stayed 7 nights in Aug 2024

8/10 Good

Kerrie

Stayed 1 night in Aug 2024

10/10 Excellent

Timothy Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Kerrie

Stayed 1 night in Aug 2024

10/10 Excellent

Tammie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful! We didn’t realize you cannot swim in the ocean in Cairns…so we were really lucky to have such a beautiful pool at this hotel. The rooms were perfect (clean, modern and quiet). We had the buffet breakfast every morning (it has everything).
Stayed 4 nights in Aug 2024