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21 Aug 2023 by Anikó Horváth, General Manager
Lieber Roland,Vielen Dank, dass Sie Ihre Bewertung geteilt haben. Ich entschuldige mich aufrichtig für die Unannehmlichkeiten, die Ihnen während Ihres Aufenthalts bei uns entstanden sind. Bezüglich der Zimmergröße verstehen wir, dass verschiedene Gäste unterschiedliche Raumvorlieben haben. Wir bieten eine Reihe von Zimmerkategorien an, um unterschiedlichen Bedürfnissen gerecht zu werden, und wir bedauern etwaige Enttäuschungen aufgrund der Zimmergröße. Ich entschuldige mich für die Störung, die das Hundegebell zu früher Stunde verursacht hat. Es ist wirklich enttäuschend zu hören, dass Sie feststellen, dass es unserem Personal an Freundlichkeit und Höflichkeit mangelt. Wir sind bestrebt, außergewöhnlichen Service und eine herzliche Atmosphäre zu bieten, daher ist Ihr diesbezügliches Feedback wirklich besorgniserregend. Seien Sie versichert, wir werden dies mit unserem Team besprechen, um sicherzustellen, dass sich unsere Gäste während ihres Aufenthalts immer willkommen und geschätzt fühlen. In unserem Haus legen wir höchsten Wert auf die Zufriedenheit unserer Gäste und es tut mir leid, wenn Sie das Gefühl haben, dass unser Fokus ausschließlich auf Geldangelegenheiten liegt.Wir hoffen, dass Sie darüber nachdenken, uns eine weitere Chance zu geben, Ihnen den außergewöhnlichen Aufenthalt zu bieten, den Sie verdienen.Herzliche Grüße,Anikó HorváthHoteldirektorin
17 Jul 2023 by Anikó Horváth
Dear Malik,Thank you for taking the time you share your review with us.We are beyond happy to hear that you had a perfect experience in our hotel. It is wonderful to know that you were satisfied with our rooms and that our staff provided you with high-level service. We hope to have the pleasure of welcoming you back again in future.Best regards,Anikó HorváthGeneral Manager
17 Dec 2021 by Martina Pálffy, Reservations Agent
Dear Julian, Thank you for choosing Mystery Hotel during your recent visit in Budapest. Thank you very much also for your valuable feedback, as we really appreciate you took some time to share your opinion. We are delighted to hear, you were satisfied with our services, especially with breakfast and with the occupied room. Let me kindly inform you, that iron is always available at the Front Desk, upon request. We truly hope that in case you will visit Budapest again, we will have the pleasure welcoming you back at Mystery. With kind regards:
20 Jul 2019 by Ági
Dear Guest, We’re thrilled to learn that you have enjoyed your stay! Our main goal is to fulfill all our dear guests’ requests and we are constantly pursuing to provide the best services for our gentle guests, just like you. We do hope to have the pleasure to welcome you back in the near future! Thank You for your kind review, it means a lot to us! The Mystery Hotel Budapest Team
3 Jun 2019 by Mystery Team
Dear Guest, Thank you so much for sharing your feedback with us! We are happy to read that you have enjoyed your time at Mystery Hotel Budapest! We hope that in the future we will have the opportunity to welcome you back! Kind Regards
9 May 2019 by Rita Ronyecz
Dear Guest, Thank you very much for your kind review. I would like to express our gratitude for having chosen our hotel for your stay. We are delighted to know that you have enjoyed your time at us. As our main goal is to fulfill all the requests and needs of our beloved guests, it means a lot to all of us. We are looking forward to the next opportunity when we can welcome you here again, and we wish you all the best until then. Kind regards, Rita Ronyecz Reservations
Mystery Hotel Budapest offers its guests a full-service spa, Access to hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business centre and 4 meeting rooms are available. A fitness centre, a rooftop terrace, and spa services are also featured at the luxury Mystery Hotel Budapest. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star Budapest hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)
Mystery Hotel Budapest offers 82 air-conditioned accommodations with minibars and espresso makers. Memory foam beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Mystery Hotel Budapest has a restaurant on site.
24-hour room service is available.
Recreational amenities at the hotel include Access to hot tub, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, facials and body wraps.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Mystery Hotel Budapest offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses eco-friendly cleaning products.
For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
The property is a member of Preferred Hotels & Resorts.
Hotelstars Union assigns an official star rating for properties in Hungary. This property is rated 5 stars.
