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Hotel Kaia

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Kaia

Lobby sitting area
Exterior
Desk, blackout curtains, free cots/infant beds, free WiFi
Interior
Breakfast and lunch served, local cuisine

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi

Explore the area

Map
El Puerto 19 Bajo, Zierbena, Bizkaia, 48508
  • Port of Bilbao
    18 min walk
  • La Arena Beach
    9 min drive
  • Vizcaya Bridge
    10 min drive
  • Bilbao (BIO)
    23 min drive

Room options

View all photos for Economy Single Room

Desk, blackout curtains, free cots/infant beds, free WiFi

Economy Single Room

  • 23 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double or Twin Room

Desk, blackout curtains, free cots/infant beds, free WiFi

Double or Twin Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Basic Triple Room

Desk, blackout curtains, free cots/infant beds, free WiFi

Basic Triple Room

  • 23 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

Similar properties

Room

Casual Bilbao Gurea

Pet-friendly
Free WiFi
Parking available
Business services
4.3 out of 5, Excellent, (447)
The price is €54
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Casual Bilbao Gurea

About this property

Hotel Kaia

Pension with a marina, near Port of Bilbao
A marina, a restaurant, and a bar/lounge are available at this smoke-free pension. WiFi in public areas is free. Additionally, dry cleaning and multilingual staff are onsite.
Hotel Kaia offers 7 accommodations with complimentary toiletries and blackout drapes/curtains. 22-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs. This Zierbena pension provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel Kaia, you're just a quick walk from Bay of Biscay. Enjoy features like free WiFi in public areas, plus a restaurant and a marina.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry and luggage storage
  • Just a 4-minute walk from Bay of Biscay and 5 minutes by foot from Estuary of Bilbao
  • Pets welcome for a fee
Hotel Kaia offers its guests a marina. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and dry cleaning/laundry services are also featured at Hotel Kaia.

This Zierbena pension is smoke free.

For a fee, guests can enjoy continental breakfast daily from 9 AM to 11 AM.
Onsite venue - This restaurant specializes in local cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free off-site parking

Food and drink

  • Continental breakfast available for a fee daily 9 AM–11 AM: EUR 3.00 per person
  • 1 restaurant
  • 1 bar

Family friendly

  • Free cots/infant beds

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff

Outdoors

  • Marina on site
  • Terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)

Bathroom

  • Bath
  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Towels

Entertainment

  • 22-inch flat-screen TV
  • Digital channels

More

  • Desk

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9 AM - 9 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 15 per pet, per day, plus a deposit of EUR 15.00 per stay
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 3.00 per person
  • Pet deposit: EUR 15.00 per stay
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards
The front desk at this property is open daily from 9 AM - 9 PM.
Front desk staff will greet guests on arrival.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Kaia Zierbena
Kaia Zierbena
Hotel Kaia Pension
Hotel Kaia Zierbena
Hotel Kaia Pension Zierbena

Hotel Kaia Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 22 reviews" "
Rating 8 - Good. 6 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 5 out of 22 reviews" "
Rating 2 - Terrible. 2 out of 22 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Booked in at the last minute, less than 2 hours before we checked in and the staff were very welcoming and friendly. They bent over backwards to help us and prepared food for us after the bar had closed as we had missed service. We would highly recommend and will be staying there again.
Stayed 1 night in Apr 2021

8/10 Good

Aphra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived late but was assisted by phone to check in.
Stayed 1 night in Nov 2020

4/10 Poor

julie

Stayed 1 night in Jun 2020

4/10 Poor

ann

Liked: Cleanliness
Disliked: Room comfort
Right next to ferry port
Proximity to the port excellent. Not well signposted. Keys have to be picked up in bar, confusing. Hotel is clean but very hollow in sound and not soundproof in rooms. A dog was in hotel which barked all night and a crying child , doris banged and all footsteps can be heard. Hardly slept a wink. Nowhere to buy coffee and bar was closed so no breakfast. No fans or air con. Shame it could be good only 5 mins to ferry.
Stayed 1 night in Jul 2019

2/10 Terrible

Denise, England

Disliked: Staff & service, property conditions & facilities, room comfort
Close to ferry.
It is very close to the ferry which was convenient for the morning but there is no parking at the hotel and public parking nearby was very busy. Check in was at a restaurant/bar below the hotel. We were told the restaurant closed at 9pm and they were shut tomorrow for a holiday so no breakfast was available. The room was basic. Maybe all this would be ok in a two star hotel if the price was two star. For the rest of our trip we had mainly stayed in Paradors where the rate with breakfast was little more than the room rate here. We will not be returning.
Stayed 1 night in Aug 2018

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable!
Hotel Kaia was definitely worth the extra walk!

8/10 Good

julie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quaintest hotel & location
Quaint hotel, perfect location for ferry port which was literally 5 mins away Check in was in restaurant below which was ok Room was very clean & comfortable but could do with tea/coffee making facilities as bar below closed at 9pm
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very pleasant stay

4/10 Poor

Val

Liked: Cleanliness
Disliked: Room comfort
Room was very cold. Although the heating was on when we arrived, it was off when we came back from having a meal and didn't come on again before we left. A family with a small child went and sat in their car to get warm.

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities
Clean hotel close to ferry port
Great food in the restaurant although there was no food or drink available at breakfast. The heating did not come on in the morning and in winter it was required.

2/10 Terrible

Jen, Surrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL WAS LOCKED UP AND SMELT MUSTY.
The hotel (if you can call it a hotel) was locked up and empty when we arrived. We walked around the side to a bar and was told this is where to check in. At this point we would have walked away but it was late, we had been driving all day and did not know the area for other hotels. We had to pay up front as we were told that nobody would be about in the morning, and we had to leave the key in a post box. We let ourselves into the building, the musty smell hit us immediately. It was pitch black and empty, and only dim lights came on as we tried to find the room. We found the room, where the door had been left wide open with all windows open and the rugs hanging out of the window. It was dismal. Had we not already paid or not have been charged on our card we would have left immediately. I cannot believe that this sort of hotel can be allowed to charge an astronomical fee of 75e for facilities of this kind.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020

10/10 Excellent

Inma, Reims France

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très propre ! Bon accueil ! Super petit déjeuner !
Stayed 1 night in Aug 2020

10/10 Excellent

MARIA DEL ROSARIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

JUAN JOSE PAGES ZAMORA

Liked: Cleanliness
Disliked: Staff & service, room comfort
Solo para casos de emergencia
No disponen de seervicio de cafeteria y tampoco hay un bar o cafeteria abierto hasta las 9 de la mañana cerfcano
Stayed 2 nights in Sep 2018

10/10 Excellent

maria belen

Descanso ideal
Es un hotel estupendo en un pueblo súper tranquilo. Las personas que lo llevan muy amables y la habitación muy amplia y limpia. Llevábamos un gatito, se portaron muy bien con él.
Stayed 1 night in Aug 2018

10/10 Excellent

Amalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
Wunderbares, kleines, gemütliches Hotel. 1 Stunde von Bilbao entfernt, aber mit einfacher Verkehrsverbindung. Sehr empfehlenswert!

4/10 Poor

Verified traveller

Disliked: Staff & service
Not recommended
Room ok but small Beds good quality Not very clean Too expensive compared with quality Personnel at checking not friendly Very noisy outside during almost whole night Elevator doesn't work Breakfast only at 10 am
Stayed 1 night in Aug 2017

6/10 Okay

sònia, Masies de Roda (BCN)

Liked: Room comfort
Es un hotel cómodo. Lejos de zona turística.
No sirven desayunos domingos y festivos hasta las diez, y en los días laborales a partir de las nueve! Está lejos de zonas turísticas y su ubicación es un poco extraña. En las inmediaciones hay solo restaurantes muy caros.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sjarmerende hotell, trivelig betjening
Sjekk inn i caféen i kjelleren, ryddig og rent rom. Fleksibel utsjekk. Trivelig sted med gode bussforbindelser til Bilbao sentrum.

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort