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21 Jun 2022 by Sohail de Ona Mosaic Team
Dear Gurpreet We would like to thank the time spent sharing your opinion through this platform. We are sure that your comments will help other users to enjoy their stay with us even more. We appreciate your comment on your recent stay, and we appreciate that you have highlighted the aspects that met your expectations and the aspects that you liked the least. We take note of all the suggestions and comments since thanks to them we will be able to improve our services and implement improvements in these aspects. We look forward to welcoming you back on your next visit. Greetings, Hotel Mosaic Guest Experience Ona Hotels
25 Oct 2023 by Ona Mosaic
Guten Tag Laura, danke für dein Feedback!Wir freuen uns, dass Sie mit unserem Service zufrieden waren! Bezüglich der Zimmergröße möchten wir darauf hinweisen, dass wir verschiedene Zimmerkategorien mit unterschiedlichen Größen anbieten. Wir entschuldigen uns, wenn die Reinigung der Terrasse und der Bettwäsche nicht Ihren Erwartungen entsprochen hat. Wir werden dies mit unserem Reinigungsteam besprechen, um sicherzustellen, dass diese Probleme in Zukunft vermieden werden.Wir wünschen dir noch einen schönen Tag!Ona Mosaic
16 Jun 2023 by Ona Hotels Mosaic
Hallo Kristina,danke für dein Feedback!Nichts motiviert unser sehr ambitioniertes Team mehr als Höchstbewertungen zufriedener Gäste, daher ordnen wir Deine freundliche Resonanz zu unserem Hotel liebend gerne in diese Kategorie ein und bedanken uns somit herzlich für Deinen Besuch.Bis bald!Ona Hotels Mosaic
3 Apr 2023 by DAVID
Dear Ivana,On behalf of the entire team, we would like to thank the time taken to share your experience regarding your stay at our hotel, which we are sorry to see has not been to your complete satisfaction. Making our clients feel satisfied is our main objective, therefore, day after day we strive to offer them a better service than expected. We apologize for the shortcomings in meeting your expectations. Your review has been shared with the team to take immediate corrective action to improve and serve you better in the future.We look forward to welcoming you in the near future to show you our daily progress.Greetings,MosaicGuest Experience Ona Hotels
Mosaic by Ona offers its guests a terrace, tour/ticket assistance, and a front desk safe. WiFi is free in public spaces. This 3-star Barcelona hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Mosaic by Ona offers 53 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This Barcelona hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a to-go breakfast daily from 7:30 AM to 11:00 AM.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property is located in the city's Low Emission Zone; only low-emission vehicles are permitted to enter. Guests with non-Spanish license plates must register their vehicle with the city in advance.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
