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Banff Ptarmigan Inn

3.0 star property

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Photo gallery for Banff Ptarmigan Inn

Front of property – evening/night
Meeting facility
Bicycling
Superior Room, 2 Queen Beds, Balcony
Snow and ski sports

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Hot tub
  • Bar
  • Pet-friendly
  • Parking included
  • Housekeeping

Explore the area

Map
337 Banff Ave, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪2 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪2 min walk‬
  • Banff Centre for Arts and Creativity
    ‪12 min walk‬

Room options

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

  • 29.7 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room Two Queens

Standard Room Two Queens

Standard Room Two Queens

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room 1 King

Standard Room 1 King

Standard Room 1 King

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room 2 Queens

Superior Room 2 Queens

Superior Room 2 Queens

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Split Room.

Superior Split Room.

Superior Split Room.

  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Superior Room 1 King

Superior Room 1 King

Superior Room 1 King

  • 25.0 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Banff Ptarmigan Inn

Hotel with 2 hot tubs, steps from Banff National Park Information Centre
Along with a restaurant, this smoke-free hotel has a bar/lounge and a sauna. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, a microwave in a common area, a business center, and conference space are onsite.
Banff Ptarmigan Inn offers 134 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Banff Ptarmigan Inn's great location gets high marks from our customers. During your stay, you're just a quick walk from Banff National Park Information Centre. Free WiFi in public areas, free self parking, and a free area shuttle are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a steam room, a sauna, and 2 hot tubs
  • Guests really like the accommodations for the overall comfort and cleanliness
  • Steps from Banff National Park Information Centre and Banff Lake Louise Tourism Bureau
  • Free local-area shuttle service
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Banff Ptarmigan Inn offers its guests 2 hot tubs and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and a meeting room are available. Event space at this hotel measures 1700 square feet (158 square meters) and includes conference space. A vending machine, multilingual staff, and ski storage are also featured at the business-friendly Banff Ptarmigan Inn. A free area shuttle within 5 kilometers is available. Limited free parking is available on a first-come, first-served basis.

This Banff hotel is smoke free.

Banff Ptarmigan Inn has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Limited on-site parking
  • On-site parking includes off-street options
  • Free local area shuttle up to 5 kilometres
  • Ski shuttle nearby

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 2 hot tubs
  • Sauna
  • Steam room

Family friendly

  • Free area shuttle
  • Fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference space (1700 square feet)
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • Shared microwave
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per pet, per night
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Banff Ptarmigan
Banff Ptarmigan Inn
Ptarmigan Banff
Ptarmigan Inn
Ptarmigan Inn Banff
Banff Ptarmigan Hotel Banff
Banff Ptarmigan Inn Hotel
Banff Ptarmigan Inn Banff
Banff Ptarmigan Inn Hotel Banff

Banff Ptarmigan Inn Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 960 out of 1705 reviews
Rating 8 - Good. 481 out of 1705 reviews
Rating 6 - Okay. 176 out of 1705 reviews
Rating 4 - Poor. 58 out of 1705 reviews
Rating 2 - Terrible. 30 out of 1705 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

cindy

Travelled with group
Liked: Staff & service
Excellent proximity to Banff Avenue. Good value at Christmas time.
Stayed 1 night in Dec 2024

8/10 Good

Patricija

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Patt

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel's surroundings are relatively safe. Banff lacks restaurants and has a good tourism industry.
Stayed 3 nights in Nov 2024

8/10 Good

Steve

Stayed 2 nights in Dec 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, lovely meals and free bus to Lake Louise right outside each morning.
Stayed 2 nights in Dec 2024

10/10 Excellent

Shawn

Stayed 2 nights in Dec 2024

6/10 Okay

Ian

Travelled with family
Stayed 2 nights in Dec 2024

10/10 Excellent

Scott

Stayed 1 night in Dec 2024

10/10 Excellent

Barbara

Stayed 1 night in Dec 2024

10/10 Excellent

Kayleigh

Stayed 2 nights in Nov 2024

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to downtown. Easy walk anywhere. Friendly staff. Comfortable beds.
Stayed 2 nights in Dec 2024

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and happy staff
Stayed 1 night in Dec 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Nino

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great stay and would do it again!!!!!
Stayed 4 nights in Dec 2024

8/10 Good

Marcella

Stayed 1 night in Nov 2024

10/10 Excellent

Brenda

Stayed 1 night in Nov 2024

8/10 Good

Carmen

Liked: Cleanliness, amenities, property conditions & facilities
Not a lot of underground parking. Be prepared to pay for street parking.
Stayed 2 nights in Nov 2024

8/10 Good

Kristi

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
This hotel is a nostalgic hotel. While it appears to have been modernized, and walkable, there are some areas that could be improved. The staff invited guests to park in the accessible parking when the small underground lot was full, removing spaces and creating barriers for those who need it. There is plenty of space outside, just need to be informed where the entrances are, as they’re not well marked. The bathroom was updated, had a nice tub and shower. The sink however was a danger trap with jagged corners jetting out about 10 inches from the actual counter space. It’s too high for kids to use by themselves. Also no microwave in the rooms, big draw back when your gone for most of the day and can’t reheat food.
Stayed 3 nights in Nov 2024

10/10 Excellent

REINERIO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time in Banff and I couldn’t be more happier with my experience here! I took a shuttle from the airport and arrived a little earlier than expected and they allowed us to check in early with no issue! This location is so close to downtown PLUS is one of the hotels that the tour shuttles stop at. Given that we did not rent a car, we had no issue with getting to our tours, taking the buses as the stop was nearby, or exploring downtown Banff. On our last day, our check out time was earlier than our shuttle back to our airport and they offered to hold our luggave until it was time for us to go. Would definetly recommend and return to this location!
Stayed 3 nights in Dec 2024

10/10 Excellent

Sarah

Stayed 1 night in Nov 2024

2/10 Terrible

Reese

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
At about 2:30am a group of men came running into the lobby with police chasing them. One got maced, another arrested, screaming that they can’t find multiple suspects and a weapon. It was a long night as our room had a terrace over the lobby. In the morning the staff at the front desk said they didn’t even know it happened. I paid full price for the hotel in the end and Expedia nor the hotel has reached out. I live in lake Louise and I doubt my friends will ever come visit me here again. Very traumatic.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick check in, great staff and room was as expected. Hot tub was a little disappointing as the jets didn’t seem to be working very well if at all. I’d definitely stay here again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating hot tub was working fully and in weird location
Stayed 1 night in Nov 2024

6/10 Okay

Petr

Liked: Staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

Judith

.
Stayed 1 night in Nov 2024