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22 Oct 2022 by Karl
Dear travelers reading this review,The guest booked a junior suite for two people, but four of them (2 adults 2 children) arrived. I tried to explain to him that you also have to mention children when booking, that the maid knows that the room should be prepared for four people. It is not the receptionist's job to prepare the beds in the evening.Second, the extra people cost an extra charge. The guest was very upset about this and didn't want to pay the extra charge. It was also confirmed by Expedia that he would have to pay an extra charge. The next morning he left without paying for the children, hoping that he would get back the money he had paid to Expedia. But it didn't work.If you are wrong, it is better to admit your mistake and resolve the conflict peacefully.A southern temperament is only harmful in such cases.Good Trip,Karl Eisinger
3 May 2019 by Rezeption Hotel Rebstock
Sehr geehrter Gast, vielen Dank für Ihre positive Bewertung. Es freut uns sehr, dass Ihnen der Aufenthalt bei uns gefallen hat uns Sie mit unserem Service zufrieden waren. Wir freuen uns auf Ihren nächsten Besuch. Herzliche Grüße Ihr Hotel Rebstock
22 Jan 2018 by Karl Eisinger
Danke!!!
23 Jan 2018 by Karl Eisinger
Haben das Problem bei den Neuen Zimmern gelöst. Danke!!!
This property is closed from 12 November 2024 to 22 November 2024 (dates subject to change).
The following facilities are closed on Sunday:
A winery is on site. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi and wired Internet are free in public spaces. The business-friendly Hotel Rebstock also features tour/ticket assistance, a garden, and complimentary newspapers in the lobby. An airport shuttle (available on request) is available for a fee. Self parking is free. This Baden-Baden hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Free self parking
Hotel Rebstock offers 20 accommodations with a safe and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Guests are served a free buffet breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 7:30 AM to 10:00 AM.
Hotel Rebstock has a restaurant on site.
Room service (during limited hours) is available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 7:30 AM - 9:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours.
The front desk at this property is open daily from 7:30 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
