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"Perfectly adequate hotel for our a family stay. Breakfast was excellent. Super close to the tram line for Tram 4 into the the city centre. " More
3 Dec 2021 by Chris/Front Office Manager
Dear Maria We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Novotel Zürich City West Team
8 Oct 2019 by Tawi
Dear Novotel Guest Thank you for taking the time to Review. All comments from our guests are extremely relevant to us as they help us improve our service. We are happy to hear that your Family enjoyed our Locations and Breakfast as well the indoor-Swimming pool which is open everyday from 6am to 11pm. We regret that our concept has not met your expectations, but we will look forward to another opportunity to show you the true nature of hospitality. Thank you again for your stay with us and Looking Forward to welcome you back. Best Regards
8 Feb 2018 by Novotel Zurich City West
Dear Guest, Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nico Masi Front Office Manager
16 Sep 2024 by Julia P., Deputy Manager
Dear Philippe,Thank you for your feedback. We're sorry to hear that your experience was not up to expectations. To help us improve, could you please provide more details about what went wrong during your stay?We appreciate your input and hope to have the opportunity to make things right.Best regards,
7 Aug 2024 by Julia P., Deputy Manager
Dear Marion,thank you very much for your amazing review!We hope to welcome you again, soon.Best regards,
19 Aug 2023 by Novotel Zurich City West Team
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
10 May 2023 by Front Office
Dear CarineWe are very pleased to receive your review about your stay at Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will forward your review to our team. I am sure that this feedback will be an encouragement for all our staff to continuously improve the quality of our services.Thank you again for sharing your experience with us, and we hope that your next visit will be as enjoyable as the previous one.Best regards
Novotel Zurich City West offers its guests a kids' pool, an indoor pool, and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and 6 meeting rooms. Event space at this hotel measures 4306 square feet (400 square metres) and includes conference space. A terrace, a vending machine, and an arcade/games room are also featured at the family-friendly Novotel Zurich City West. For a fee, parking is available. This 4-star Zürich hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge)
Novotel Zurich City West offers 144 air-conditioned accommodations with free minibar items and a safe. Smart televisions are featured in guestrooms. Bathrooms include dressing gowns, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.
The Flave of Zürich – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
24-hour room service is available.
An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard and cash. This property uses a grey water recycling system and eco-friendly cleaning products.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.
