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Hotel Helvetia

2.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Helvetia

Standard Double Room
Balcony
Family Suite
Exterior detail
Property entrance

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Bahnhofstrasse 72, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Old Zermatt
    1 min walk
  • Zermatt Gornergratbahn Station
    5 min walk
  • Sion (SIR)
    75 min drive

Room options

View all photos for Economy Twin Room

Economy Twin Room

Economy Twin Room

  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 15 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite

In-room safe, blackout curtains, free WiFi, bed sheets

Family Suite

  • 70 sq m
  • Sleeps 5
  • 5 Twin Beds

View all photos for Triple Room

Triple Room

Triple Room

  • 15 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

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Exterior

Youth Hostel Zermatt

Breakfast included
Pet-friendly
Free WiFi
Restaurant
4.2 out of 5, Very good, (176)
The price is €211
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Youth Hostel Zermatt

About this property

Hotel Helvetia

Skiing and dining in the mountains near Zermatt–Sunnegga Funicular
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Hotel Helvetia include ski storage and complimentary wireless internet access.
Hotel Helvetia offers 14 accommodations with safes and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel Helvetia, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Features include free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy Thai cuisine while dining at Restaurant Helvetia
  • Amenities include a front-desk safe, convenience store, and a gift shop
  • Onsite recreation includes ski equipment rentals
  • Within a 10-minute walk of Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola
Hotel Helvetia helps provide the perfect ski vacation with ski storage, skiing lessons, and ski equipment rentals. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi.

This Zermatt hotel is smoke free.

Guests are served free buffet breakfast daily from 7 AM to 9:00 AM.
Restaurant Helvetia - This restaurant specializes in Thai cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7 AM–9:00 AM
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Restaurant Helvetia

Things to do

  • Shopping

Family friendly

  • Corner/local shop

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Multilingual staff
  • Ski equipment hire
  • Skiing lessons
  • Ski storage

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Bath or shower
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

Guests will receive key retrieval information
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk, key retrieval

Pets

  • Pets and service animals are not allowed at Hotel Helvetia

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive key retrieval information. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Helvetia Zermatt
Hotel Helvetia Zermatt
Hotel Helvetia Hotel
Hotel Helvetia Zermatt
Hotel Helvetia Hotel Zermatt

Hotel Helvetia Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 131 out of 657 reviews" "
Rating 8 - Good. 270 out of 657 reviews" "
Rating 6 - Okay. 166 out of 657 reviews" "
Rating 4 - Poor. 58 out of 657 reviews" "
Rating 2 - Terrible. 32 out of 657 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kenneth

Travelled with partner, Travelled with group
The location was ideal. Breakfast being included. The stairs were narrow and many. Not recommended for ederly. Sharing a balcony with neighbouring room. Very basic room.
Stayed 1 night in Sep 2024

6/10 Okay

Gregory

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No real front desk. The first interaction was from someone in the restaurant “what’s your name take your key “ Room was on the 4th floor no elevator and no one offered to help. The room was barely big enough for the bed. We needed an adapter but there was no one to help. We asked at a pharmacy and they helped us. When we told them where we were staying they said “Oh, that’s not a hotel “. We agree
Stayed 2 nights in Sep 2024

4/10 Poor

Janet

Disliked: Staff & service, amenities, property conditions & facilities
If you want to sleep at night do not stay here. The hotel is rated as a 3 star, but I would give it a 1 star. It’s located above a noisy bar that is loud at night and has no sound proofing. I would not recommend this hotel
Stayed 1 night in Sep 2024

4/10 Poor

Kris

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Benny, Irving

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Amir

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Great location, the room was a little bit small but we were out most of the time. r I should add on the street people were singing and laughing late into the night. It woke us up and the kids had a little bit of hard time sleeping.
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Li

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Excellent location in the city center. Next to the church and the famous Hotel Monte Rosa. With a view of Matterhorn. However, the hotel is a very old wood building with very small rooms, no elevator, no English TV channel and poor WiFi.
Stayed 2 nights in Jun 2024

4/10 Poor

Agnieszka

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2024

4/10 Poor

Anthony

Liked: Cleanliness
Disliked: Staff & service
Location plus Negative, availability of staff
Stayed 1 night in Jun 2024

8/10 Good

Piyush

Liked: Cleanliness, staff & service, property conditions & facilities
When you visit the property do not carry big baggage
Stayed 1 night in Jun 2024

6/10 Okay

Zack

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was under construction but nice with an excellent location. The food options around were quite expensive which was expected. We spent majority of a day in the park with an excellent view of the Matterhorn (5 minute walk).
Stayed 1 night in May 2024

8/10 Good

Carole

Liked: Cleanliness, staff & service, room comfort
À typical building has we know in the mountains. A Little hold but comfortable
Stayed 1 night in May 2024

8/10 Good

An

Liked: Staff & service
Basic property. No stairs. Definitely dated and older but clean and works! One of the cheaper options in zermatt and had a 4 person bed room.
Stayed 1 night in May 2024

8/10 Good

nanrong

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Nice view balcony and good convenient
Stayed 1 night in May 2024

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Bradley T

Worked out great
Stayed 2 nights in Apr 2024

4/10 Poor

Jay

Liked: Cleanliness
Disliked: Property conditions & facilities
The room was clean and tidy. This would have been a lovely stay however at midnight a drunk man was beating on the doors and screaming. I had to call the police. The problem with the rooms are that there is no door or entrance which safeguards the rooms. Anyone can walk up the stairs and did in this case.
Stayed 2 nights in Apr 2024

4/10 Poor

Bin, SAN FRANCISCO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Music noisy at night.
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Beautiful, quaint, historic property, right on the main street in zurich. You can't beat it for charm and location. Clean, tidy. On the small side, but for the price i think it was great! It can be a bit noisy if your room is in the front and on a lower floor, but nothing a pair of Earplugs won't solve!
Stayed 1 night in Feb 2024

2/10 Terrible

Derek

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor hotel
Totally terrible hotel. There are no signs like Do not disturb. Staff entered our room on 2nd day to change bedsheets. I had valuables inside. On check out day they entered our room when we were having breakfast and took out the sheets and towels. I had not bathed yet. At 7am plus. 2nd time came in when we were in the room at 8am. Why are they coming in when we have not checked out? Bath area is on 2.5 x 2.5 feet.
Stayed 2 nights in Feb 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Central location, close to everything and breakfast included.
Stayed 2 nights in Jan 2024

4/10 Poor

Ivona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

2/10 Terrible

Xinmei

Stayed 1 night in Dec 2023

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Extremely old and basic hotel room with no frills. Shower head was broken.
Stayed 1 night in Dec 2023