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Hotel Butterfly

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Butterfly

Exterior
View from room
Snow and ski sports
Snow and ski sports
Living area

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Housekeeping
    Housekeeping
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry
  • Pet-friendly
    Pet-friendly
  • Free WiFi
    Free WiFi

Explore the area

Map
Bodmenstrasse 21, Zermatt, 3920

Room options

View all photos for Classic Double or Twin Room, Mountain View

Classic Double or Twin Room, Mountain View

Classic Double or Twin Room, Mountain View

  • 20.0 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Economy Double Room, Mountain View

Premium bedding, in-room safe, desk, blackout curtains

Economy Double Room, Mountain View

  • 16.5 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Triple Room, Balcony, Mountain View

Junior Triple Room, Balcony, Mountain View

Junior Triple Room, Balcony, Mountain View

  • 28.0 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Triple Room, Mountain View

Deluxe Triple Room, Mountain View

Deluxe Triple Room, Mountain View

  • 25.0 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

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About this property

Hotel Butterfly

Skiing and dining in the mountains near Matterhorn Museum
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Hotel Butterfly include ski storage and ski passes.
Hotel Butterfly offers 64 accommodations with safes and hair dryers. Beds feature premium bedding. 26-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the free breakfast at Hotel Butterfly . During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. You'll find features like free WiFi in public areas and a free area shuttle, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy international cuisine while dining at Butterfly Restaurant
  • Amenities include a computer, laundry facilities, and a multilingual staff
  • Onsite recreation includes downhill skiing and helicopter/airplane tours
  • Guests have great things to say about the location and the breakfast
  • Within a 10-minute walk of Matterhorn Museum and St. Mauritius Church
  • Free local-area shuttle service
  • Dogs welcome for a fee (restrictions apply)
Conveniences like ski storage and ski passes allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

This 3-star Zermatt hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Butterfly Restaurant - This restaurant specializes in international cuisine and serves breakfast and dinner.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Free local area shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Butterfly Restaurant

Things to do

  • Bike cleaning
  • Bike parking
  • Billiards/pool table
  • Downhill skiing
  • Helicopter/aeroplane tours

Family friendly

  • Free area shuttle
  • Laundry facilities

Conveniences

  • Lift
  • Library
  • Reception hall

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski passes
  • Ski storage

Business services

  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 79
  • Hardwood flooring in room
  • Step-free path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bath
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 26-inch flat-screen TV
  • TV channels

Food and drink

  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

This property is closed from November 5 2024 to December 12 2024 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 10 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 77 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Property Registration Number CHE-439.305.524

We should mention

  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Hotel Butterfly Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 532 out of 831 reviews" "
Rating 8 - Good. 238 out of 831 reviews" "
Rating 6 - Okay. 52 out of 831 reviews" "
Rating 4 - Poor. 5 out of 831 reviews" "
Rating 2 - Terrible. 4 out of 831 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mary A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Annual trip to the Alps
Have been staying at Hotel Butterfly every summer for many years. Always very clean. Top notch staff who go the extra mile for whatever I need. Delicious breakfast with variety. The best kitchen staff. Hotel is close to the train station and everything in beautiful Zermatt
Stayed 4 nights in Aug 2024

10/10 Excellent

Hayley

Stayed 2 nights in Aug 2024

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
Fantastic stay! If you are ever looking for somewhere to stay in Zermatt then this is the place! Very accessible but quiet, wonderful facilities including tea time every day and a great breakfast! We were on the 6th floor and we even had a view of the Matterhorn! Highly recommend!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Killian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had such a lovely stay, everyone was so friendly and accommodating.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel . well located
Stayed 2 nights in Jul 2024

10/10 Excellent

Hitoshi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Highly recommended.
Stayed 3 nights in Jul 2024

10/10 Excellent

Earl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service from check-in to check-out. Stored luggage upon our arrival and when we left.
Stayed 2 nights in Jul 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!! Very close to the train station and convenient to many shops and restaurants. The breakfast buffet was great. Definitely will stay here again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Laura A

Very friendly and helpful staff, easy to find, close to everything, atmosphere of the hotel made you feel like you were in Switzerland
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, quiet and spacious room
Stayed 2 nights in Jun 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain water is cold
Spoiled somewhat by there being no hot water on our last day. When we reported the problem the response was yes it is the same for everybody. And then we also had a blocked toilet. Otherwise the hotel room was quite comfortable and included a balcony with 2 chairs with a good view.
Stayed 2 nights in Jun 2024

6/10 Okay

Peyton

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The actual hotel was perfect. Short walk to town, like 2 minutes. Definitely worth the price and would recommend. The hot water went out in the entire hotel, they did not alert anyone. They told me to wait an hour. So I did, within that hour they had the audacity to call and tell us to check out. We had been sitting in our room waiting for the hot water to turn back on and they asked us to leave. Our sheets also had a stain and tear. Bar staff was absolutely lovely. They recommended a wonderful dinner option, Grumpi’s. A must have!! Other than that, would recommend the hotel.
Stayed 1 night in Jun 2024

6/10 Okay

Man Wai Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good facilities but cannot expect warm hospitality from this hotel, except two young waiters in the restaurant who are always very polite and helpful.
Stayed 3 nights in Jun 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location!
Stayed 1 night in Jun 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Zermatt
On this trip i have stayed at two other hotels before Hotel Butterfly. The breakfast buffet was the best i have had of all the hotel buffets. Room was cleaned daily. The location to the train station is great as well.
Stayed 4 nights in May 2024

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 4 nights, and enjoyed the hotel. Our room (mountain view does not mean Matterhorn) was a good size, comfy beds and seating. A Kettle to make tea and coffee was appreciated. Hotel is just a 5 min walk from the train station and a supermarket, and close to many restaurants. They serve a good breakfast, as well as complimentary coffee and cake in the afternoon. Overall, good location, good sized room and good breakfast made for a pleasant stay.
Stayed 4 nights in May 2024

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was close to the train station and walkable to many shops and restaurants. One of the staff was super helpful but once we called down to ask a question and we were rushed off the phone and hung up on after asking the restaurant at the hotel. Breakfast offered an assortment of choices. One morning we ate breakfast later about 1hour before it closed, the hot food was like warm and the butter machine ran out of butter. The next morning we arrived early for breakfast and everything was hot and available. Beautiful view from our room and a very nice patio. Beds were comfortable and the bathroom was updated.
Stayed 2 nights in May 2024

10/10 Excellent

Marina

Stayed 1 night in May 2024

10/10 Excellent

Julita

Liked: Cleanliness, staff & service, property conditions & facilities
A quiet, comfortable hotel in an excellent location.
Stayed 1 night in May 2024

8/10 Good

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets were so so.
Stayed 1 night in May 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! I chose this hotel based on my experience with the consistent service with Best Western. Was not let down. The amazing breakfast was an added treat. Top notch!
Stayed 2 nights in May 2024

10/10 Excellent

Marama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay in Zermatt. Close to town and train station. Staff were excellent and loved the included breakfast and afternoon tea.
Stayed 2 nights in May 2024

10/10 Excellent

Guan Choo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and friendly staff. Nice mountain view. Like everything about hotel, particularly the warm toilet flooring feeling. Thank you
Stayed 2 nights in May 2024

10/10 Excellent

Frances

Stayed 2 nights in Apr 2024