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Suite, Mountain View (Attic)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Comfort Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Basic Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at Boutique Hotel Albana Real - Restaurants & Spa, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Enjoy features like free breakfast, free WiFi in public areas and a free manager's reception.

  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy Japanese cuisine while dining at Fuji of Zermatt
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • 7 minutes on foot from Zermatt-Furi Gondola
  • Train station pick-up, train station drop-off and local-area shuttle service available for a fee
  • Dogs welcome for a fee

Boutique Hotel Albana Real - Restaurants & Spa ratings based on 7 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Boutique Hotel Albana Real - Restaurants & Spa

Everyone (4) Couples (3)
5 out of 5
zentral

Posted by on 1 Nov 2021

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5 out of 5
Sauber, gepflegt und sehr zuvorkommendes Personal.

Posted by on 18 Oct 2021

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2 out of 5
Mir wurde auf meine Anfrage mitgeteilt, dass das Zimmer vor nicht allzu langer Zeit renoviert wurde. Ich finde das Zimmer extrem altmodisch: vom Mobiliar bis z.T. der mit Stoff verkleideten Bahnen an den Wänden. Was mich aber am meisten gestört hat, ist das Nicht-Einhalten der BAG-Regeln betreffend Covid-19: Das Personal trug sehr oft die Maske nicht korrekt, Abstände wurden nicht eingehalten, fehlendes Desinfektionsmittel und Morgen-Buffet mit Selbstbedienung.

Posted by on 25 Feb 2021

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Comment from Hotel Management

25 Feb 2021 by S. Lingg

Wir haben kein Problem damit, Kritik von unseren Kunden zu akzeptieren, aber nicht von denen, die sich nicht trauen, ihren Namen zu nennen...

5 out of 5

Posted by on 21 Oct 2020

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Comment from Hotel Management

27 Oct 2020 by S. Lingg

Thank you so much for your feedback. See you soon in zermatt

1 out of 5

Posted by on 14 Jun 2020

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Comment from Hotel Management

4 Aug 2020 by Reception

thank you for your feedback

5 out of 5
Super hôtel, bien situé. Le seul petit bémol: la chambre ne dispose pas d'armoire pour le rangement des habits. Personnel très avenant et avec le sourire. On reviendra chez vous. MERCI

Posted by on 28 Jul 2019

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4 out of 5

Posted by on 29 Jan 2019

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About the Boutique Hotel Albana Real - Restaurants & Spa

Location Schluhmattstrasse 19, Zermatt, VS 3920

Property Features

As a guest of Boutique Hotel Albana Real - Restaurants & Spa, you'll find an indoor pool, a health club, Access to hot tub, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. Spa services, a terrace, and multilingual staff are also featured at the luxury Boutique Hotel Albana Real - Restaurants & Spa. An area shuttle within 500 metres, a train station pick-up service and a train station drop-off service are available for a fee. Smoking is allowed in designated areas at this 4.5-star Zermatt hotel.

  • 1 building
  • 38 guestrooms or units
  • 5 levels
  • Built in 1962
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Area shuttle within 500 metres and train station pick-up available for a surcharge

Room Amenities

Boutique Hotel Albana Real - Restaurants & Spa offers 38 accommodations with minibars and espresso makers. Select Comfort beds feature down duvets and premium bedding. 80-cm LED televisions come with cable channels. Bathrooms include in-room jetted baths, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Pillowtop beds
  • Jetted
  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout curtains
  • Sound-insulated rooms
  • Heating
  • Wardrobe or cupboard

Food & Drink

Guests are served a free buffet breakfast daily from 7:30 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Fuji of Zermatt – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required.

Rua Thai – This restaurant specialises in Thai cuisine and serves lunch and dinner. Reservations are required. Open daily.

Ristorante Al Trecolore – On-site restaurant. Open daily.

Late-night fare is available from room service (during limited hours).

Nearby Activities

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Helicopter/aeroplane tours on site
  • Rock climbing nearby
  • Mountain biking nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Ziplining nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include hot stone massages, sports massages and Thai massages. The spa is equipped with Turkish bath/hammam.

  • Hot stone massage
  • Sports massage
  • Number of treatment rooms 1
  • Thai massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 9:00 PM

Special check-in instructions:

This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:30 AM - 9:00 PM. The front desk is staffed during limited hours. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

Boutique Hotel Albana Real - Restaurants & Spa offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation on arrival with your arrival details. The front desk at this property is open daily from 7:30 AM - 9:00 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 85.0 per day.
  • Free cots (infant beds)!

Pet Policy

  • Pets: CHF 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 55 lb per pet)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards; cash is not accepted

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts major credit cards, Visa, Mastercard, American Express and Eurocard. Cash is not accepted. Cashless payment methods are available for all transactions.

  • Front desk opens daily at 7:30 AM
  • Front desk closes daily at 9:00 PM
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Car not required
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per night
  • Late check-out fee: CHF 40 (subject to availability)
  • Rollaway bed fee: CHF 85.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Albana Real
  • Albana Real Hotel
  • Albana Real Hotel Zermatt
  • Albana Real Zermatt
  • Hotel Albana Real Zermatt
  • Hotel Albana Real
  • Hotel Albana Real
  • Albana Real Restaurants & Spa
  • Hotel Albana Real Boutique Spa
  • Boutique Hotel Albana Real - Restaurants & Spa Hotel
  • Boutique Hotel Albana Real - Restaurants & Spa Zermatt
  • Boutique Hotel Albana Real - Restaurants & Spa Hotel Zermatt

You should know

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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