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Yuzawa Grand Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Yuzawa Grand Hotel

Spa
Breakfast and dinner served
Exterior
Breakfast and dinner served
Spa

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi
  • Air conditioning
    Air conditioning

Explore the area

Map
Yubinbango 2494, Minamiuonuma-gun, Yuzawa, Niigata-ken, 949-6101
  • Ippon Sugi Ski Resort
    5 min walk
  • Yuzawa Kogen
    9 min walk
  • Yuzawa Kogen Ropeway
    10 min walk

Room options

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Exterior

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Pool
Parking included
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4.4 out of 5, Excellent, (204)
The price is €100
for 1 night
includes taxes & fees
9 Dec - 10 Dec
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About this property

Yuzawa Grand Hotel

Ski ryokan with a free shuttle to the slopes
Yuzawa Grand Hotel offers a convenient ski shuttle service; those who skip the slopes can take advantage of ski storage and ski passes.
Yuzawa Grand Hotel offers 87 air-conditioned accommodations with safes and slippers. Beds feature down comforters. Flat-screen televisions come with digital channels. Bathrooms include separate bathtubs and showers, bidets, complimentary toiletries, and hair dryers.

This Yuzawa ryokan provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
During your stay at Yuzawa Grand Hotel, you're just a quick walk from Ippon Sugi Ski Resort. Enjoy features like free WiFi in public areas, free self parking, and free train station pick-up service.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Services include tour or ticket assistance, luggage storage, and wedding services
  • Onsite recreation includes hot springs and ski equipment rentals
  • Just a 3-minute drive from Gala Yuzawa and 6 minutes from Yuzawa Nakazato Ski Resort
  • Free train station pick-up, train station drop-off, and ski shuttle service
Getting to the slopes is a breeze with the ryokan's complimentary ski shuttle. Yuzawa Grand Hotel helps provide the perfect ski vacation with ski storage, ski equipment rentals, and ski passes.

There's a restaurant on site, as well as a coffee shop/cafe. A computer station is on site and WiFi is free in public spaces. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Yuzawa ryokan.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 9 AM.
Kasuteria - This restaurant serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free return train station shuttle from 10:00 AM to 9:00 PM
  • Train station shuttle on request
  • Free ski shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–9 AM: JPY 2200-4400 for adults and JPY 1650-3300 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Restaurants on site

  • Kasuteria

Things to do

  • Arcade/games room
  • Hot springs
  • Karaoke

Family friendly

  • Arcade/games room
  • Fridge

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Ski equipment hire
  • Ski passes
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Spa

  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Fridge

More

  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Fees apply if the number of guests checking in varies from the number established at booking.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2200 to 4400 for adults, and JPY 1650 to 3300 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Yuzawa Grand Hotel
Yuzawa Grand
Yuzawa Grand Hotel Ryokan
Yuzawa Grand Hotel Yuzawa
Yuzawa Grand Hotel Ryokan Yuzawa

Yuzawa Grand Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 38 out of 70 reviews" "
Rating 8 - Good. 23 out of 70 reviews" "
Rating 6 - Okay. 4 out of 70 reviews" "
Rating 4 - Poor. 1 out of 70 reviews" "
Rating 2 - Terrible. 4 out of 70 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

TIMOTHY B

Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible sales, not customer oriented
Don't stay here. This place is dishonest and too much sales-focused. I have been traveling to Japan over 30 times across different prefecture, for both business and vacation, and this is the weirdest hotel I've ever stayed. #1. Trying to double charge for the breakfast, which I already paid. When we checked in, they informed us that breakfast is not included from their system. I showed them my booking with Hotels.com which clearly indicates breakfast buffet. They agreed that I booked it but because they cannot see it from their system, they insisted we have to pay it again. After 3 times appealing to their upper management, they fixed it. Tiring. #2. Gave us a blocked view room with no privacy, while we booked the mountain view. First night we realized that the room window is facing to other house, leaving us no privacy at all. Next morning I went to the reception telling them it seems we've got a wrong room. They agreed that it's not a mountain view, but all their mountain view rooms are taken so I have to pay extra to upgrade to the suite if I want a mountain view. Their solution from 2 occasions are, "paying more money to fix your problem". I'm not asking more. I just wanted what I booked and paid. Sharing my reservation details below, plus view from the window. ------- Room details Japanese Western Room, Mountain View Reserved for XXXX, 2 adults Included amenities Free Valet Parking Breakfast Buffet
Stayed 2 nights in Dec 2023

8/10 Good

nicholas a

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mindell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a wonderful onsen with both indoor and outdoor options. It was especially beautiful this morning with snow covered trees. They have a lovely woman who does massages and who greeted me with a smile whenever our paths crossed. The hotel is right across from the train and bus station so getting around was very easy!
Stayed 2 nights in Dec 2023

10/10 Excellent

Kam Lun Eric

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is so friendly and easy to deal with
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay! The staff was incredibly friendly and helpful! I would definitely stay here again!
Stayed 2 nights in Oct 2023

10/10 Excellent

Yu-Chen

Stayed 2 nights in Jan 2023

10/10 Excellent

Huy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There was a mistake when we checked in but in general, the hotel is wonderful. We love the outdoor onsen.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
great stay with nice outdoor onsen. breakfast is very good with wide variety. location is convenient and having free shuttle services from train station is a nice touch to good services.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean ! Good food good location Come back next month
Stayed 1 night in Jan 2019

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long day of snowboarding, relax at the hotel’s onsen enjoying the most wonderful bath I ever had in my life. Hotel also offer a variety choices of bath and beauty products for you to try on. I actually bought some of the products are the shops. The breakfast is awesome as well, staffs are very kind and thoughtful. I’ll defintely come stay again!
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fall stay at a winter resort.
Very nice ryokan hotel with a big choice of breakfast.
Stayed 1 night in Oct 2018

10/10 Excellent

Gibson, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view
Excellent! Staff were very kind and very helpful. The room was warm and spacious with a very nice view of the mountains. Hotel was very kind to pick us up and drop us off at the highway bus stop at no extra cost.
Stayed 1 night in Feb 2018

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly atmospheric with beautiful scenery and gorgeous amenities. The breakfast buffet was delicious and the onsen were a real treat! The staff were courteous and helpful. The location is perfect, being just a few minutes walk from the echigo-Yuzuwa station which is easily accessible via shinkansen.
Stayed 2 nights in Feb 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

ms, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel.
Helpful staff. Really close to train station, minutes away. We weren’t sure where the hotel was so we took a cab. He was surprised but drove us to the hotel, which took about one minute. Best Japanese breakfast buffet.
Stayed 2 nights in Oct 2017

2/10 Terrible

Jamie, Auckland

Liked: Cleanliness, room comfort
Disliked: Staff & service
Unwelcoming, unfriendly hotel
We arrived at the hotel at 11am after an international flight - 4 hours before check in. We asked if we could pay a fee for early check in - and they quoted a fee equivalent to 2 x the nightly rate we paid. We declined. The hotel made us wait outside, saying we were not entitled to be in the hotel until 3pm. Sitting on the street we watched as party after party of local guests were allowed to check in early at no extra charge. This was the most unwelcoming hotel my wife and I have ever experienced, which was exacerbated by the fact no staff spoke English, Chinese, French or Spanish The wifi didn't work at any point during our stay and the hotel was either unwilling or unable to address the problem
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uphill Trek
The hotel is located up a 100 yard trek. It's not easy to do in snow and slush. Asides from that, it is very nice. There are lots of restaurants all around. The hotel staff was very friendly.

8/10 Good

Yuchieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convieient and clean
Comfortable and enjoyable

10/10 Excellent

Nat, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for ski trips
2min walk from Echigo-Yuzawa station. Free shuttle buses to the ski slopes (purple line). Has an in-house ski rental shop too. There are 2 lovely onsens within the hotel (separate male/female). We took the larger Western Room with Mountain view as recommended by other travellers, and it did not disappoint. The living room was huge, and the adjoining bedroom offered a gorgeous view of the mountain range (tip: request for a higher floor if possible). Only gripe was the pillows were a bit hard. Buffet breakfast was great, with a wide selection of food including pancakes. Will definitely stay here again for future ski trips!

8/10 Good

Curtis, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy in Yuzawa Grand Hotel
The hotel exceeded my needs and expectations: The staff was excellent. They overall feeling I felt from the entire staff was that they were there to serve you...very refreshing. The hotel location was excellent. The train station and convenience store is right across the street. There are numerous independent restaurants within a short walk. The hotel breakfast buffet provided something for everyone, regardless if you're accustomed to their cultural foods or not. I recommend it. I did not partake in the dinner buffet.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love to coming back
Snowboarding and Onsen with Family (incl.6yo) Hotel staff is nice and friendly. Tasty n variety. Located near Yuzawa Stn. Easy to find restaurant. Just 1 thing, if u come this hotel by car, I strongly recommend you to call hotel before arrive. Following GPS you will get lost...

8/10 Good

Wai Chuen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
到車站距離短，要到滑雪埸非常方便
Stayed 1 night in Feb 2024

6/10 Okay

ショウジ

Travelled with family
Liked: Cleanliness, staff & service, amenities
温泉お風呂と夕食のステーキとすき焼きのお肉か良かった
Stayed 2 nights in Feb 2024