2/10 Terrible
Robert
Travelled with family
20 Oct 2024
Disliked: Staff & service
We checked in and there was no room available however we received a text and an email that the room was fine and when we checked in the desk, person and manager proceeded to give us a letter stating that it was Expedia‘s fault that the reservation was screwed up and they turned off their system and somehow You still booked the room… They were not the least bit interested in helping us find an alternate room. I don’t know if I’ve been charged for this room or not and it completely screwed things up and I missed a dinner reservation with family that I have not seen in about a year . This is completely unacceptable. Please call me at 14109823640
Robert
Stayed 1 night in Oct 2024