6/10 Okay
Jane
Business traveller
13 Dec 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Needs new management
This has to be the most badly run hotel I’ve stayed in. Individual staff were lovely, but the problems started as soon as I arrived. All doors are locked and require a key swipe 24/7, which tells you something about the location. Staff are meant to release doors using the intercom, but they were all so busy, it took a couple of attempts. The reason why became apparent at check in - the key writing system wasn’t working. I assumed this was an unfortunate one off, but when I sympathized with the receptionist who had to accompany everyone to their room, she said she was used to it, because it happened all the time. The other major problem was that I selected the hotel because it had a restaurant. I knew I’d be working in my room in the evenings, and didn’t want to have to spend the time going out. However, the bar/restaurant didn’t open for the entirety of my 5 night stay, and reception staff kept saying that it should be open, but it never did. They shouldn’t be advertising a facility like that if it’s not operating, and if an unexpected problem arises then communicate it with your own staff and customers. I would not stay here again.
Jane
Stayed 5 nights in Dec 2024