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"Staff were friendly and accommodating. However the hotel is in need of modernisation. " More
30 Oct 2018 by Commercial Department
Thank you very much for your excellent comment on Ebookers. We are pleased to read that you had a wonderful time in Vila do Conde and at the Santana Hotel & Spa We are always happy to hear very good comments about our Staff. Your satisfaction is our priority. We are waiting the pleasure to welcome you again. Sincerely,
9 Apr 2020 by Dep. Comercial
Thank you.
18 Nov 2019 by Commercial Department Santana Hotel & Spa****
Dear guest, First of all, thank you for choosing Santana Hotel & Spa for your stay in Vila do Conde and for taking your time to share your opinion with us. We regret to not being able to fullfil your expectations during your stay. Best regards,
5 Nov 2019 by Commercial Department Santana Hotel & Spa****
Dear guest, First of all, thank you for choosing Santana Hotel & Spa**** for your stay in Vila do Conde and for taking your time to share your opinion with us. We are delighted to know that you enjoyed your stay with us, since we work every day so that we can provide to our guests amazing stays. We hope to see you soon! Best regards,
12 Aug 2019 by Departamento Comercial
Estimado hóspede, Antes de mais agradecemos por ter escolhido o Santana Hotel & Spa para a sua estadia em Vila do Conde e por ter partilhado connosco a sua opinião. Esperamos poder recebê-lo em breve! Atenciosamente,
29 Jan 2019 by Département commerciale
Merci. A bientot
31 Jan 2019 by Département commerciale
Cher Client Merci beaucoup de votre commentaire. Il est très agréable et résume très bien les points forts de notre hotel. À bientôt
16 Apr 2018 by Dept. Comercial
I’m so sorry that you were disappointed by your experience saying with us at Santana Hotel & Spa. I appreciate the feedback and rest assured that we take all comments very seriously. We are looking into the matter to ensure the best service is offered to all our guests while following our company procedures.
11 Apr 2018 by Dept. Comercial
Cher Mr. Marc Merci beaucoup de votre commentaire. Il est très agréable et résume très bien les points forts de notre hotel. À bientôt
Santana Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and 3 meeting rooms. Event space at this hotel measures 3229 square feet (300 square metres) and includes conference space. A sauna, spa services, and a terrace are also featured at the business-friendly Santana Hotel & Spa. You'll have access to the indoor pool and health club at a partner property. Smoking is allowed in designated areas at this 4-star Vila do Conde hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Santana Hotel & Spa offers 75 accommodations with minibars and a safe. Each accommodation is individually decorated. LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, slippers, bidets and complimentary toiletries. This Vila do Conde hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and change of towels can be requested.
For a fee, guests can enjoy a self-service breakfast daily from 7:00 AM to 10:30 AM.
Santa Clara – Overlooking the ocean, this family restaurant serves brunch, lunch, dinner and light fare. A children's menu is available. Reservations are required.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an indoor pool, a health club and a sauna.
Children aged under 18 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Santana SPA has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.
The spa is open selected days. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests are charged a EUR 10 deposit per room for use of towels and bathrobes in the spa.
Guests are required to wear swim caps in the pool.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
