Unfortunately, our experience at this hotel fell very short due to the poor quality of the rooms and the poor customer service we received afterwards. We experienced several problems with our rooms (being given a different room than we had booked, a room directly next to the noisy lift shaft, and then a room with no hot water), resulting in having to switch 3 times. The size and quality of the rooms varied drastically, despite apparently all being the same rate, so what you actually get is a lucky dip. When we checked out, the receptionist (who, to her credit, did appear to try her best with the situation) confirmed that the hotel would compensate us due to the issues we experienced. However, a month later, we have not received any compensation, and the management has told us that we made no complaints at the time? Apparently we just switched rooms for fun. Abysmal customer service and I unfortunately cannot recommend this hotel to anyone.