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Novum Hotel Cristall Wien

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novum Hotel Cristall Wien

Quadruple Room
Reception
Reception
Exterior
Daily buffet breakfast (EUR 6.90 per person)

Reviews

7.0 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Laundry
  • Parking available
  • Parking included
  • Free WiFi

Explore the area

Map
FRANZENSBRÜCKENSTASSE,9, Vienna, Vienna (state), 1020
  • Prater
    6 min walk
  • Schosztarich Georg
    1 min walk
  • Franzensbrücke Tram Stop
    3 min walk
  • Vienna (VIE-Vienna Intl.)
    18 min drive

Room options

View all photos for Triple Room

Triple Room

Triple Room

  • 23 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double or Twin Room

In-room safe, blackout curtains, free cots/infant beds, rollaway beds

Standard Double or Twin Room

  • 19 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Economy Single Room

Economy Single Room

Economy Single Room

  • 13 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

In-room safe, blackout curtains, free cots/infant beds, rollaway beds

Standard Twin Room

  • 19 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

In-room safe, blackout curtains, free cots/infant beds, rollaway beds

Standard Double Room

  • 19 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room

In-room safe, blackout curtains, free cots/infant beds, rollaway beds

Comfort Double Room

  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room Single Use

In-room safe, blackout curtains, free cots/infant beds, rollaway beds

Comfort Double Room Single Use

  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 24 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double or Twin Room Single Use

In-room safe, blackout curtains, free cots/infant beds, rollaway beds

Standard Double or Twin Room Single Use

  • Sleeps 1
  • 1 Twin Bed

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About this property

Novum Hotel Cristall Wien

Hotel with free parking, a short walk to Prater
Along with a business center, this hotel has concierge services and laundry facilities. Self parking is free. Additionally, a 24-hour front desk, express check-in, and free newspapers are onsite.
Novum Hotel Cristall Wien offers 55 accommodations with safes and blackout drapes/curtains. This Vienna hotel provides complimentary wireless Internet access. Bathrooms include bathtubs or showers. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the overall property condition at Novum Hotel Cristall Wien. During your stay, you're just a quick walk from Prater. Free self parking, a business center, and breakfast (surcharge) are available.
  • Free WiFi
  • Free self parking
  • Buffet breakfast served daily for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • 6 minutes by foot from Prater and a 3-minute drive from Stephansplatz
  • Airport shuttle service available
You'll find a business center on site. Novum Hotel Cristall Wien also features tour/ticket assistance, a garden, and concierge services. Free self parking is available.
For a fee, guests can enjoy buffet breakfast daily.

Languages

English, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Airport shuttle available

Food and drink

  • Buffet breakfast available for a fee daily: EUR 6.90 for adults and EUR 3.45 for children

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Tour/ticket assistance

Business services

  • Business centre

Outdoors

  • Garden

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath
  • Towels

Entertainment

  • TV

More

  • Phone
  • Safe

Policies

Check-in

Express check-in available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 2.524 percent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 6.90 for adults and EUR 3.45 for children
  • Rollaway bed fee: EUR 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

Property is also known as

Cristall Hotel
Cristall Vienna
Novum Hotel Cristall Wien Vienna
Hotel Cristall Vienna
Novum Cristall Wien Vienna
Novum Cristall Wien
Cristall Hotel Vienna
Novum Cristall Wien Vienna
Novum Hotel Cristall Wien Hotel
Novum Hotel Cristall Wien Vienna
Novum Hotel Cristall Wien Hotel Vienna

Novum Hotel Cristall Wien Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 66 out of 447 reviews" "
Rating 8 - Good. 167 out of 447 reviews" "
Rating 6 - Okay. 146 out of 447 reviews" "
Rating 4 - Poor. 44 out of 447 reviews" "
Rating 2 - Terrible. 24 out of 447 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness
Room size
First night small rooms were given, next day upon telling them about the size of the rooms booked rooms were changed into bigger ones. The bigger rooms were fine
Stayed 2 nights in Sep 2018

6/10 Okay

Sal

Liked: Cleanliness
Would not stay there again.
Hotel booking confirmed that all fees were paid. However the hotel charged me another 12 Euros as local tax! Staff not that freindly. Hotel a little outdated and in need of repairs.
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The hotel located 500m from train/metro station. Hotel staff were very pleasant. But air conditioner does not work that required to open the windows, there are railways 50m away, so there is a train noise during the night.The drainage in the bathroom did not work properly.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Nice place very close to city centre and all different transports. Very handy!
Stayed 3 nights in Sep 2018

2/10 Terrible

Hend, Vienna

Disliked: Cleanliness, property conditions & facilities, room comfort
Hot rooms( no AC) and not clean ( anuts) look old and depressed
Stayed 1 night in Sep 2018

10/10 Excellent

Joe

Ideal
Perfect value for money, close to centre, private car park out back (although a little pricey at 15 euros a day!) and clean room.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
Street noises in one side though I got used to it after one night. Ventilation poor and no air conditioning. Clerks were fabulous. Every one and especially our day-clerk. Twin beds were small by USA standards and in one room we could not move them next to each other. Coffee machine in lobby was very good but breakfast limited you to two cups. Elevator was fast.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2018

8/10 Good

Jeff

Liked: Cleanliness, staff & service, room comfort
Decent place
This served its purpose. We were overnighting. Clean but right next to train and it was fairly old.
Stayed 1 night in Jul 2018

8/10 Good

Philip, Kent UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is conveniently situated near the Prater station (2 underground lines, overground, plus trams). The hotel changed our rooms due to a leak in the adjacent room. The first room was sufficiently comfortable, the upgrade even more so. The hotel staff were helpful. Breakfasts were reasonable priced (although one morning the coffee machine failed). Near the end of our stay, the shower gel ran out and was not replaced for two days. Eventually I had to extract the bottle and leave it prominently on the side - it was changed then.
Stayed 8 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
In need of refurbishment, location not for familie
Rundown area with sex shops so not great for family. Graffiti on walls of hotel. Rooms not like pic and need refurbishment.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value
Ok for the price
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Super noisy, room is facing the busy street with buses all day long Outside of city ring. Front receptionists are not all friendly.
Stayed 4 nights in Sep 2017

10/10 Excellent

fernanda, ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is the best
Ths staff is bilingual and very helpfull to make recommendatios for place to visit. Food price nice been out of inner center but a 15min walking from the busy area. And its very convenient if you arrived late from the bus station because this place is a couple blocks away... plusba supermarket rigth next to it.
Stayed 1 night in Oct 2017

10/10 Excellent

Fred, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Convenient to the heart of city walked to St Steve
The mattress did not fit into its base. Two occupants of the bed rolled into the middle. There were no other problems.
Stayed 3 nights in Oct 2017

8/10 Good

dolores, regina sk. canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was older but very clean and comfortable.our stay was short. We arrived late afternoon with a 0615 am departure. The staff were helpful and informative. It is very close to metro.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget place to stay in Vienna
Great location. Very clean. Great breakfast for the price. Friendly staff.
Stayed 5 nights in Sep 2017

8/10 Good

Michael

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is close to the centre but the room was extremely noisy, not clean and there were ongoing problems with the facilities e.g. the hair dryer in the room.
Stayed 5 nights in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service
If you haven't been to Austria and are used to good customer service where you're a paying customer/client. Avoid this hotel or city. No one cared about being friendly, welcoming or hospitable. I booked through hotels.com and they emailed me asking if I had any special requests for my stay. Since our arrival was earlier than usual check-ins (2pm) I emailed to let them know we would be arriving for 9-10am. I didn't get an answer and when I showed up they had no idea. So we had to wait until 2pm to check in. They didn't bother to check the computers to ensure us no rooms were ready and we sat in the lobby and saw many people checking out. I've stayed many places and felt like the staff should have showed a little empathy due to the situation. I understand I could have been asking for a lot but if I was emailed asking if I had any requests and didn't get an email back then that's a different situation.
Stayed 2 nights in Sep 2017

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to the train station
The hotel property was beautiful; the lobby, room and bathroom were clean! Linens were clean, fresh and crisp! perfect for a tired body from all day adventure! Thank you!
Stayed 1 night in Aug 2017

8/10 Good

Fuad, Pakistan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8/10
Good, clean and spacious rooms. Bathroom was also quite spacious. WiFi was not good inside the room. There wasn't enough signal for it to be useful, had to go to the public courtyard to use wifi. Location was alright, around 2-3km walking distance from the city center.
Stayed 1 night in Jul 2017

2/10 Terrible

Tannu

Disliked: Staff & service, property conditions & facilities, room comfort
Not worth it!!
I will not recommend this place to anybody. Definitely not worth your money!! No internet, no ac or fan, smell smoke everywhere, and bad service. We wanted to change the hotel immediately but we did the very next day as we already paid for it and they weren't ready to cancel.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017