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Hotel Kaiserhof Wien

4.0 star property
VIP Access

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Photo gallery for Hotel Kaiserhof Wien

Interior entrance
Junior Suite
Sauna, steam room
Dining
Lobby sitting area

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Room service
  • Breakfast available
  • Pet-friendly
  • Gym
  • Housekeeping

Explore the area

Map
Frankenberggasse 10, Vienna, Vienna, 1040
  • St. Charles Church
    ‪4 min walk‬
  • Naschmarkt
    ‪5 min walk‬
  • Kärntner Straße
    ‪5 min walk‬
  • Vienna (VIE-Vienna Intl.)
    ‪24 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Double Room

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Classic Double Room

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Classic Double or Twin Room (with extra bed)

Classic Double or Twin Room (with extra bed)

Classic Double or Twin Room (with extra bed)

  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Business Room

Business Room

Business Room

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Superior Room

Superior Room

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 37 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite

Suite | Living area

Suite

  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Hotel Kaiserhof Wien

Eco-certified Vienna hotel in Wieden with a full-service spa
A full-service spa, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite.
Hotel Kaiserhof Wien offers 74 accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Spabereich. The spa is equipped with a sauna and a steam room. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Hotel Kaiserhof Wien. During your stay, you're just a quick walk from Vienna State Opera. You'll find features like free WiFi in public areas, plus a full-service spa and a gym. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi and wired Internet
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Vienna University of Technology and 4 minutes by foot from St. Charles Church
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hotel Kaiserhof Wien offers its guests a full-service spa, a sauna, and a fitness center. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Spa services, a library, and multilingual staff are also featured at the eco-certified Hotel Kaiserhof Wien. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Hotel Kaiserhof Wien was completed in February 2016.

This 4-star Vienna hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, French, German, Hungarian, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (EUR 26 per night)
  • Limited on-site parking
  • Height restrictions apply for on-site parking
  • Off-site parking within 984 ft (EUR 26 per night); booking required
  • Street parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: EUR 29 per person
  • 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices available
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Fireplace in reception
  • Renovated entire property – February 2016
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 29 per person
  • Airport shuttle fee: EUR 55 per vehicle (roundtrip, maximum occupancy 3)
  • Airport shuttle fee per child: EUR 55
  • Self parking fee: EUR 26 per night
  • Nearby parking fee: EUR 26 per night (984 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Kaiserhof Wien offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Premier Kaiserhof Wien Hotel Vienna
Premier Kaiserhof Wien Hotel
Premier Kaiserhof Wien Vienna
HOTEL KAISERHOF WIEN
Best Western Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Vienna
KAISERHOF WIEN Vienna
KAISERHOF WIEN
Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Hotel
HOTEL KAISERHOF WIEN Vienna
HOTEL KAISERHOF WIEN Hotel Vienna

Hotel Kaiserhof Wien Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 846 out of 1000 reviews
Rating 8 - Good. 133 out of 1000 reviews
Rating 6 - Okay. 13 out of 1000 reviews
Rating 4 - Poor. 7 out of 1000 reviews
Rating 2 - Terrible. 1 out of 1000 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at the Hotel Kaiserhof Wien and had a lovely experience overall. The hotel has many positives that made my visit to Vienna enjoyable. First, the room was impressively spacious, especially by European standards, providing plenty of comfort during my stay. The breakfast was another highlight, with a good variety of options to start the day off right. The staff truly stood out—everyone I interacted with was extremely helpful and attentive, which added a personal touch to the stay. The hotel is also very walkable, making it easy to explore the city’s attractions. While it’s not directly adjacent to the main Christmas Market, it’s within reasonable walking distance, which was convenient during my visit. The only downside was the limited selection of nearby dining options, which made finding a place to eat in the immediate vicinity a bit of a challenge. Overall, I’d recommend the Hotel Kaiserhof Wien for its comfort, excellent service, and accessibility to Vienna’s main attractions. Just be prepared to plan ahead for meals if you prefer to stay close to the hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Lynne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent traditional hotel
Beautifully presented traditional hotel with friendly helpful staff. Pleasant lounge area. Breakfast was extensive providing many options for all tastes.Room was very comfortable.Convenient for Karlsplatz station.
Stayed 3 nights in Nov 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff, could not be more helpful. Quality of breakfast excellent. Room was very clean and comfortable. Highly recommended this hotel.
Stayed 4 nights in Nov 2024

10/10 Excellent

Tianshu, Pickerington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best experience stayed here - staff was polite and friendly. The state opera house was in the walking distance. We will come back if visit Vienna again!
Stayed 1 night in Nov 2024

10/10 Excellent

Junko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Donna, Wasaga Beach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room. Amazing breakfast. Close to everything. Would recommend.
Stayed 2 nights in Oct 2024

10/10 Excellent

GAYNOR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. 3rd time at this hotel as it is so good. Staff very friendly and helpful. Very clean. Breakfast fabulous. Area is excellent and very central. Would absolutely recommend to stay at the hotel and when we visit again we will definitely stay here again.
Stayed 10 nights in Oct 2024

10/10 Excellent

Tracy

Travelled with partner
Liked: Amenities, property conditions & facilities
Hotel was very nice and the staff very friendly and helpful. The room was comfortable but very hot. We turned the heat down as much as possible and opened the windows but was still very warm when sleeping. We spoke with the front desk about this and they turned off the heat to our room completely, which solved the problem!
Stayed 4 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The bartender, Sanjay, is simply the best! Wonderfully engaging and an outstanding gentleman.
Stayed 5 nights in Sep 2024

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Vienna
Location was outstanding. Hotel was nice and clean. Breakfast was very good and staff members were friendly. Due to construction it was hard to get to the hotel. They only have 10 parking spots so if you’re driving, you’ll have to find a near parking lot.
Stayed 1 night in Oct 2024

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they were supplying with the shampoo the next day. I have long hair and i used it all in the first day never got another bottle
Stayed 2 nights in Oct 2024

10/10 Excellent

Kenneth, Golden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel in a great location. Only a short walk to the Opera House and all of the sights in the central area. The breakfast was first rate; the service was first class. You can’t go wrong with this hotel. We’ll visit again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Howard, Hudson

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant hotel, large rooms, excellent breakfast in a very nice dining room. The staff were friendly and helpful. The furnishings and decor are dated, but in very fine condition. Overall, an excellent hotel in a good location.
Stayed 5 nights in Oct 2024

4/10 Poor

BAHAR, Bellevue

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Yunling

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Oct 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Ina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Gail

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Carol

Travelled with family
Liked: Amenities
The staff at the front desk could be more friendlier but other than that, the hotel was perfectly located in the city making using the metro to visit parts of the city easier.
Stayed 2 nights in Sep 2024

6/10 Okay

Mark

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Accommodations adequate, staff need customer service training, never really felt welcomed. Recommend with reservations.
Stayed 2 nights in Sep 2024

10/10 Excellent

Hasan, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, nice staff, good breakfast
Stayed 4 nights in Jul 2024

10/10 Excellent

Gail

Travelled with group
Liked: Staff & service, property conditions & facilities
Good location and amenities
Stayed 1 night in Sep 2024

10/10 Excellent

Laura, Ste Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, service, and bteakfast
Stayed 3 nights in Jun 2024

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, beautiful hotel and lovely breakfasts.
Stayed 3 nights in Aug 2024