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Arthotel ANA Gala

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Arthotel ANA Gala

Exterior
Lobby
Family Room
Standard Double Room
Standard Double Room

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Laundry
  • Housekeeping

Explore the area

Map
Viriotgasse 5, Vienna, Vienna, 1090
  • University of Vienna
    3 min drive
  • Cafe-Konditorei Monarchie
    1 min walk
  • Augasse Tram Stop
    3 min walk
  • Vienna (VIE-Vienna Intl.)
    26 min drive

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Family Room

Family Room

Family Room

  • 49 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Room

Lyf Schönbrunn Vienna

Free WiFi
Restaurant
Air conditioning
Gym
4.7 out of 5, Exceptional, (290)
The price is €81
for 1 night
includes taxes & fees
3 Jan - 4 Jan
Lyf Schönbrunn Vienna

About this property

Arthotel ANA Gala

Hotel with a bar, near Vienna Christmas Market
Along with a bar/lounge, this smoke-free hotel has a snack bar/deli and self parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, free use of bicycles, and concierge services.
Arthotel ANA Gala offers 45 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include complimentary bicycles.
Our customers tell us they can't get enough of the helpful staff at Arthotel ANA Gala. During your stay, you'll be within walking distance of Danube River. Enjoy features like free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes complimentary bicycles
  • Just a 5-minute drive from Vienna Christmas Market and 5 minutes from Hofburg Imperial Palace
  • Airport shuttle service available for a fee
  • Pets welcome for free (restrictions apply)
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Arthotel ANA Gala. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Vienna hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Languages

English, Filipino, French, German, Hungarian, Romanian, Russian, Serbian, Spanish, Turkish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (EUR 19 per night)
  • Limited on-site parking
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: EUR 16 per person
  • 1 bar
  • Coffee/tea in a common area

Things to do

  • Free bike hire

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • 100% renewable energy
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 20
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 16 per person
  • Airport shuttle fee: EUR 48 per vehicle (one-way, maximum occupancy 4)
  • Covered self parking fee: EUR 19 per night
  • Early check-in fee: EUR 20 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Arthotel ANA Gala offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Arthotel ANA Gala Hotel Vienna
Arkadenhof Hotel
Arkadenhof Vienna
Arthotel ANA Gala Hotel
Hotel Arkadenhof Vienna
Arkadenhof Hotel Vienna
Arthotel ANA Gala Vienna
Arthotel ANA Gala Hotel
Arthotel ANA Gala Vienna
Arthotel ANA Gala Hotel Vienna

Arthotel ANA Gala Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 126 out of 387 reviews" "
Rating 8 - Good. 159 out of 387 reviews" "
Rating 6 - Okay. 63 out of 387 reviews" "
Rating 4 - Poor. 25 out of 387 reviews" "
Rating 2 - Terrible. 14 out of 387 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Nice place
Stayed 1 night in Sep 2024

6/10 Okay

Xuehe

Business traveller
Liked: Cleanliness
Disliked: Staff & service
nice and friendly staff. But the hotel doesn't look as modern & fresh as in the photos. Facilities are old. Even the door was completely locked from inside the room, it still could be opened from outside with the key. A janitor broke in when I was in the room, right after check-in! No service tag. There is a safety box in the room, but not usable.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jovani

Stayed 5 nights in Aug 2024

10/10 Excellent

James, Great Cambourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and close to attractions
Stayed 3 nights in Jul 2024

8/10 Good

Sandra, Alexandria

Travelled with family and small children, Travelled with pets
Liked: Cleanliness
Céntrico, pero no tenían parking, que estaba incluido en la recervacion.
Stayed 2 nights in Aug 2024

4/10 Poor

Amir

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning did not work before us and I am sure after us too. NO
Stayed 2 nights in Aug 2024

2/10 Terrible

VASYL

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC not working for 2 nights when temperature was over 35 celsius
Stayed 2 nights in Aug 2024

8/10 Good

David Paul John Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing wrong with the room just a little dated. Breakfast was a good buffet with enough to set you up for the day. Staff were friendly. Cant complain for the price.
Stayed 8 nights in Jul 2024

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Decent location, a maximum of 2 public transports away from the main attractions/centre of Vienna. Hotel is clean and very nice staff. Rooms were decent enough too.
Stayed 3 nights in Aug 2024

10/10 Excellent

Carolina

Stayed 1 night in Jul 2024

8/10 Good

Tessa Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

4/10 Poor

Jessie

Travelled with family
Disliked: Staff & service, property conditions & facilities
We arrived to this hotel, check in was speedy and all started well. We left for lunch and returned to find that the AC was not working, I went to check to the front desk since no one answered the phones. They failed to notify us that the AC went down. We were assured that it was back up we waited with no change, and I was traveling with a child. We continued to wait, but anyone in their right mind would not keep a child in a hot room during a heat wave. I attempted to cancel with Expedia and the hotel before the deadline, and they failed to assist us. We left and found another hotel that was able to accommodate us. When asked why they didn't answer the phone, the clerk claimed that he was the only one and could not deal with the phones and deal with guests checking in. I was hopeful for this location, but it was a let-down, and so was Expedia in handling our unique and stressful situation.
Stayed 4 nights in Jun 2024

6/10 Okay

Nagar, Shrewsbury

Disliked: Property conditions & facilities
During the last 2 days,, the LIFT was broken and we were on the 4th floor. We were not told that it was going to be shut own. We are 75 years old. This was very dangerous for us considering our age to go up and and down four floors .... and also bring all our luggage by ourselves. Nobody was there to assist us. They did not have bellhops. WE WOULD LIKE A REFUND FOR THE LAST TWO NIGHTS OF STAY.
Stayed 4 nights in Jun 2024

4/10 Poor

Claire

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Who rated this 4 star ?
Property is extremely dated, I felt as if I’d stepped back into the early 80’s. The walls were dirty, there were holes in the net curtains, the window blinds were bend, and to top it off there was construction right outside our window, causing the room to vibrate. The air conditioning barely functioned, but after now having read a previous recent review we were grateful for that ! There was no in room safe, and the mini bar was an empty fridge, also no coffeemaker or kettle. We were extremely disappointed in such a beautiful city. I’m still blown away how this got a 4 star rating, I’ve truthfully stayed in nicer 2 stars with more amenities …. And would hate to think of people traveling far for this, it was my mistake, but others be advised.
Construction on the hotel
Dirt line above the bed
Cracked bathroom countertop in several places
Window blinds
Stayed 4 nights in Jun 2024

6/10 Okay

MANUEL

Disliked: Cleanliness, property conditions & facilities
Front desk closes at 11:00 pm. Not convenient
Stayed 1 night in Jun 2024

4/10 Poor

soheil

not ok
Stayed 3 nights in Jun 2024

2/10 Terrible

Sam

Travelled with group
Disliked: Staff & service, property conditions & facilities
Do not stay here. Way overpriced and the staff was awful. We had multiple nights of no AC. It was 85 in the room and unbearable to inhabit. They told us they would fix the AC and promised a different room if it couldn’t be done. The maintenance person didn’t fix it and the hotel clerk rented out our room to someone else. When I asked another hotel clerk why this happened he said his colleague lied to us because he knew he wouldn’t be on shift when we returned to the hotel. Could not believe he was that forward in admitting his coworker deceived a guest and did not care about us losing the room. Windows didn’t open so Neither of us slept. Coffee machine was breaking on and off in the lobby. Hoping management reads this and refunds us. The hotel failed to fulfill its end of the bargain by providing a habitable room for us
Stayed 2 nights in Jun 2024

8/10 Good

Shailranjan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located.
Stayed 2 nights in May 2024

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and very nice and helpful staff. Restaurant near the hotel was really good and service was awesome.
Stayed 1 night in Jun 2024

4/10 Poor

Igor

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The location is convenient, close to the subway and public transportation. However, the hotel is old and poorly maintained. Housekeeping starts talking loudly early in the morning, and people slam doors all night. We couldn't sleep at all. Very disappointed.
Stayed 4 nights in May 2024

2/10 Terrible

john

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was under construction with a lots of noise. Very discouraging.
Stayed 6 nights in May 2024

6/10 Okay

Catherine Rosemary

Liked: Cleanliness, staff & service
Decor in room a little tired, door handle on wardrobe missing, fire door in corridor handles fell off. Bedroom door difficult to open initially. Air conditioning not working properly. Insufficient table space in room for 2 people. Bathroom well appointed but a little cramped. Hotel staff courteous and helpful.
Stayed 4 nights in May 2024

2/10 Terrible

john

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Iko-ei-Ojo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful, friendly staff. Public transport to city centre very close to hotel, easy and quick.
Stayed 2 nights in May 2024

10/10 Excellent

Emad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at Arthotel ANA Gala in Vienna. We arrived at the hotel quite late and the hotel out of ours support was already aware of our late arrival and checked us in over the phone. The room was nice and clean. The hotel is a few stops away from the Vienna central and it's close to the D tram link and U6 metro line.
Stayed 3 nights in May 2024