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elaya hotel vienna city center

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for elaya hotel vienna city center

Minibar, in-room safe, desk, laptop workspace
Junior Suite
View from room
Exterior
Free toiletries, hair dryer, towels

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry

Explore the area

Map
Wildpretmarkt 5, Vienna, 1010
  • Stephansplatz
    2 min walk
  • St. Stephen's Cathedral
    3 min walk
  • Schwedenplatz
    6 min walk
  • Vienna (VIE-Vienna Intl.)
    26 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 14 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Austria Trend Hotel Europa Wien
Pet-friendly
Free WiFi
Air conditioning
Breakfast available
4.5 out of 5, Wonderful, (1003)
The price is €697
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Austria Trend Hotel Europa Wien

About this property

elaya hotel vienna city center

Hotel with a 24-hour front desk, steps from Stephansplatz
This smoke-free hotel features concierge services, dry cleaning, and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite.
Elaya hotel vienna city center offers 36 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at elaya hotel vienna city center. During your stay, you're just a quick walk from Stephansplatz. Free WiFi in public areas, breakfast (surcharge), and dry cleaning service are available.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Steps from Stephansplatz and 15 minutes by foot from Vienna Christmas Market
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for free (restrictions apply)
Elaya hotel vienna city center offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Elaya hotel vienna city center also features laundry facilities, dry cleaning/laundry services, and a front-desk safe.

This 4-star Vienna hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 11:00 AM.
Room service is available.

Languages

Arabic, Croatian, English, French, German, Hungarian, Italian, Russian, Serbian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking within 1312 ft (EUR 35 per day)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–11:00 AM: EUR 20 per person
  • Room service available

Family friendly

  • Laundry facilities
  • Travel cot

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Hardwood flooring in room
  • Visual alarms in hallways
  • Wheelchair-accessible path to lift

More

  • 100% renewable energy
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Minibar

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk, lockbox

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Airport shuttle fee: EUR 45 per vehicle (one-way)
  • Nearby parking fee: EUR 35 per day (1312 ft away)
  • Pet deposit: EUR 0 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Elaya hotel vienna city center offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Amadeus Hotel Wien
Amadeus Wien
Amadeus Hotel Vienna
Amadeus Vienna
Arthotel ANA Amadeus
Elaya Vienna City Center
elaya hotel vienna city center Hotel
elaya hotel vienna city center Vienna
elaya hotel vienna city center Hotel Vienna

elaya hotel vienna city center Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 427 out of 682 reviews" "
Rating 8 - Good. 200 out of 682 reviews" "
Rating 6 - Okay. 30 out of 682 reviews" "
Rating 4 - Poor. 17 out of 682 reviews" "
Rating 2 - Terrible. 8 out of 682 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, central to city, staff helpful. Room had all amenities needed
Stayed 2 nights in Aug 2024

10/10 Excellent

Haydn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was impeccable. The staff offered to get me ice when I requested it, even though its not something they usually have on hand. Indeed, they bought ice and provided it to me free of cost. The hotel also came with a lot of free toiletries (which may be useful to some). You can walk to the city center and most stores and historic locations. Everything in the area is very clean and feels safe.
Stayed 2 nights in Aug 2024

2/10 Terrible

Mira

Stayed 2 nights in Aug 2024

10/10 Excellent

julio, North Hollywood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel very closed to shops and places to visit by walking also safe
Stayed 5 nights in Jul 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel, Great Location
We had a wonderful stay, Sarah and Khava at the front desk made our stay even better, they were very helpful with information and anything else we needed. The hotel’s is in a great location that makes it easy to walk, or take transit if needed. The hotel staff add a personal touch while being very professional. It was an enjoyable stay.
Stayed 3 nights in Jul 2024

10/10 Excellent

HIMANSHU

Stayed 8 nights in Jul 2024

10/10 Excellent

Divya, Sohar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent treatment given at the reception.
Stayed 1 night in Jul 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and convenient to local sites and public transportation. Would stay here again.
Stayed 2 nights in Jul 2024

4/10 Poor

Tara Van

Disliked: Staff & service
Stayed 1 night in Jun 2024

4/10 Poor

Yi Chen

Stayed 1 night in Jun 2024

10/10 Excellent

marc

Stayed 4 nights in Jun 2024

10/10 Excellent

MITCHELL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Stayed 3 nights in Jun 2024

6/10 Okay

Mana

Travelled with partner
Liked: Staff & service
Good location for getting around but not a good location if you like to have a peaceful sleep. My husband and I were woken at 6 am for two straight days due to loud construction sounds. Did not interact very much with the staff but they seemed nice.
Stayed 5 nights in Jun 2024

2/10 Terrible

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. Great staff; good size rooms; clean. Great location. Everything worked.
Stayed 7 nights in May 2024

4/10 Poor

Kumar

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Very conveniently located to the city center, restaurants, attractions, shopping, etc. Staff was clueless and nothing worked, e.g., the hair dryer, the tablet, the phone, and the safe were all broken. When notifying the front desk they just shrugged and didn't know what to do. Hair dryer was replaced with one from the 1950's when health and safety wasn't an issue. It caught and ripped out large clumps of my partners hair (natural hair). The room had not been cleaned properly before our arrival and there were still crumbs on the table. 2 guests and they only provided 1 sleep package for the 2 nights (this is required because the noise from the road woke us at 7am). No VIP gift. The gentleman at front desk was extremely rude.
Stayed 2 nights in Jun 2024

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean place. Everything is walking distance. All you need place. It was great
Stayed 2 nights in May 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service
Great location. Room was nice although ac went off every three hours or so. All staff whom we dealt with were very friendly.
Stayed 3 nights in May 2024

10/10 Excellent

Clark

Travelled with group
Liked: Cleanliness, staff & service, amenities
Thank you to the staff who were very helpful. The rooms are nice for the price and in a great location. There is some wear here and there but this is not a problem at all. Especially thank you to the young man who checked us in late at night when I’m sure he would rather be out enjoying his bank holiday!
Stayed 3 nights in May 2024

8/10 Good

Anusha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Friendly staff
Stayed 4 nights in May 2024

10/10 Excellent

KADER EMINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2024

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was great; room was spacious and cleaned regularly. Staff were helpful.
Stayed 5 nights in May 2024

10/10 Excellent

nel van

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leuk hotel op mooie locatie in de stad. Super ontbijt
Stayed 3 nights in May 2024

8/10 Good

Scott, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay and I would stay here again - great location and quiet!
Stayed 3 nights in May 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel, Great Location
We had an overall good stay at this hotel. We were able to check in a little early, which was nice. We had a deluxe double room. The room size was about what we expected, but we were on the top floor, so we had a slanted wall at the end of the bed due to the roof line. This made it cumbersome to get around the bed, especially at night. The other minor complaint was the bathroom sink. It had no counter space around it (kind of a pedestal style sink), so there was no where to put stuff for shaving or hair prep. On the good side, it was a great location, the breakfast was really good, and the bathroom size was large. Staff was helpful.
Stayed 3 nights in May 2024

8/10 Good

Nicola Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very well located as it is a short walk to Stephansplatz and the underground stations. Whilst the road is generally quiet we were disturbed early mornings on several occasions with loud banging etc - maybe refuse collection. The Hotel does provide an eye mask and ear plugs which I then took advantage of as I am a light sleeper. Secondary glazing with built in black out blinds would be a game changer . Unfortunately there was an issue with hot water during our stay however this was fixed in time for a wonderful hot shower on our last morning! We didn’t sample breakfast or any other facilities the Hotel may have offered. Should we return to Vienna in the future I would reconsider booking this Hotel as we found it to be clean, the staff were helpful and it is perfectly located.
Stayed 5 nights in May 2024