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Splendid Venice – Starhotels Collezione

4-star property
San Marco Mercerie 760, Venice, VE (01) 562 1066
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4.6 out of 5
Exceptional!
See all 17 ebookers Reviews

"The hotel is well situated. However, the staff is very rude, grumpy and unhelpful. Did not deal with reported issues. The facilities at the room are q ... " More

By a verified traveller on Mon 05 Jun 2023

Points Of Interest

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Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite Grand (Suite Temptation)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Presidential Suite (Suite Temptation)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Splendid Heritage Suite (Suite Temptation)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, Connecting Rooms

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Splendid Venice – Starhotels Collezione. During your stay, you're just a quick walk from St. Mark's Square. Free WiFi in public areas, a restaurant and a bar are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Just a 3-minute walk from St. Mark's Square and 3 minutes on foot from Rialto Bridge
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Splendid Venice – Starhotels Collezione ratings based on 17 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Splendid Venice – Starhotels Collezione

Everyone (10) Couples (4) Family (1)
3 out of 5
The hotel is well situated. However, the staff is very rude, grumpy and unhelpful. Did not deal with reported issues. The facilities at the room are quite outdated and nobody was fixing reported issues with the noise from neighbours, etc. The positive side it is that the hotel itself is quite charming (despite facilities constantly breaking in the room - rooms are ok). The most positive aspect of the hotel was the cleaning staff. They were always extremely helpful and nice.

Posted by on 5 Jun 2023

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Comment from Hotel Management

25 Jun 2023 by GM

Dear Ms. Anna,Many thanks for your kind review; while we are glad to learn that you appreciated the hotel and our housekeeping team, we regret to read that the service staff was not helpful during your stay. Your comment will be taken in serious consideration and shared with the departments involved in order to prevent these situations form happening again.We hope you may consider again Splendid Venice in occasion of a future trip to this stunning island.Best Regards,Salvatore PisaniGeneral Manager

5 out of 5
Excellent breakfast and wonderful rooftop bar for sunset drinks.

Posted by on 19 Jul 2022

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Comment from Hotel Management

26 Jul 2022 by Splendid Venice

Dear Guest, thank you very much for posting a review in regard to your recent stay. Your comment is very valuable as it helps us improving our offer. We do hope to welcome you again at Splendid Venice Starhotels Collezione in the next future. Kindest regards, Salvatore Pisani, General Manager.

5 out of 5
Aufgrund von nächtlichen Geräuschen habe ich gefragt, ob es möglich wäre das Zimmer zu wechseln. Der Herr an der Nacht-Rezeption war sehr zuvorkommend, entschuldigte sich ehrlich und hat mir sofort ein anderes, wunderbares Zimmer zugeteilt. Es war grösser als mein ehemals Gebuchtes, wirklich wunderbar! Auch das Personal an der Bar war überaus freundlich und zum Aperitiv gab es leckere Häppchen dazu. Die Zimmer sind sehr schön augestattet. Würde man nur kurz reinschauen, würden einige vielleicht sagen es sei schäbig. Das ist es aber ganz und gar nicht! Man taucht in die Vergangenheit ein, es hat Scharm. Alles war sehr sauber und es hatte etwas würdevolles an sich. Auch die geografische Lage ist meiner Meinung nach fast nicht zu toppen. Innerhalb kurzer Zeit ist man am Markus-Platz (5') oder bei der Rialto-Brücke (5'). Natürlich ist man inmitten der Touristenströme, diesen kann man aber ohne grosse Probleme ausweichen. Vom Hotel aus konnte man in alle Richtungen die Stadt zu Fuss erreichen (Hauptinseln). Ich komme sehr gerne wieder!

Posted by on 13 Nov 2023

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Comment from Hotel Management

19 Nov 2023 by Splendid Venice

Dear Petra, many thanks for staying with us and for leaving such a high rating. I am very glad to read that your stay has been memorable and I would like to assure you that I will definitely share all your appreciations to all departments that you mentioned. I do hope to welcome you again soon at Splendid Venice Starhotels Collezione, should you be interested in visiting our city in the near future. Best regards, Salvatore Pisani, General Manager.

4 out of 5
Bien placé, propre et personnel sympathique

Posted by on 20 Aug 2023

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Comment from Hotel Management

2 Sep 2023 by Splendid Venice

Dear Guest, many thanks for staying with us and for leaving such a high rating. I am very glad to read that your stay has been memorable and I would like to assure you that I will definitely address your useful feedback. I do hope to welcome you again soon at Splendid Venice Starhotels Collezione. Best regards, Salvatore Pisani, General Manager.

5 out of 5

Posted by on 27 Mar 2023

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Comment from Hotel Management

2 Apr 2023 by Fabrizio

Dear Guest, thank you very much for choosing us and for leaving a 5/5 rating. I am very glad to read that your stay has been memorable and I will be pleased to share your nice words with the staff. We do hope to welcome you again soon at Splendid Venice Starhotels Collezione. Best regards, Salvatore Pisani, General Manager.

5 out of 5
Romantisch und einzigartig

Posted by on 27 Feb 2023

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Comment from Hotel Management

27 Feb 2023 by Fabrizio

Dear Emre, Thank you very much for taking the time to post your lovely comment.I am very pleased to hear that your time at Splendid Venice Starhotels Collezione was well spent.I do hope to be welcoming you back again soon on our marvelous island. Best regards, Salvatore Pisani, General Manager.

4 out of 5
Preis/Leistung sehr gut!

Posted by on 25 Oct 2022

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Comment from Hotel Management

7 Nov 2022 by the splendid

Dear Guest, many thanks for staying with us and for leaving such a high rating. I am very glad to read that your stay has been memorable and I would like to assure you that I will definitely address your useful feedback. I do hope to welcome you again soon at Splendid Venice Starhotels Collezione. Best regards, Salvatore Pisani, General Manager.

5 out of 5
Grundsätzlich top - einzig das Putzpersonal könnte leiser sein und nicht die Türen zuknallen. Unser Zimmer war gegenüber der Putzräume und dementsprechend wurden wir am Morgen unsanft geweckt..

Posted by on 28 Apr 2022

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Comment from Hotel Management

5 May 2022 by Splendid Venice

Dear Tiffany, many thanks for staying with us and for leaving such a high rating. I am very glad to read that your stay has been memorable and I would like to assure you that I will definitely address your useful feedback. I do hope to welcome you again soon at Splendid Venice Starhotels Collezione. Best regards, Salvatore Pisani, General Manager.

5 out of 5
Sauber und schön

Posted by on 15 Oct 2021

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Comment from Hotel Management

20 Oct 2021 by Splendid Venice

Dear Guest, thank you very much for choosing us and for leaving a 5/5 rating. I am very glad to read that your stay has been memorable and I will be pleased to share your nice words with the staff. We do hope to welcome you again soon at Splendid Venice Starhotels Collezione. Best regards, Salvatore Pisani, General Manager.

5 out of 5
top Lage, zwischen Rialto Brücke und Markus Plaatz, schöne Zimmer mit bequemen Betten, kleines, aber sauberes Badezimmer, Dachterasse auch sehr schön

Posted by on 20 Sep 2021

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Comment from Hotel Management

20 Sep 2021 by Splendid Venice

Dear Renate, Thank you very much for taking the time to post your lovely comment. I am very pleased to hear that your time at Splendid Venice Starhotels Collezione was well spent and that you will recommend us with no hesitation! I do hope to be welcoming you back again soon on our marvelous island. Best regards, Salvatore Pisani, General Manager

About the Splendid Venice – Starhotels Collezione

Location San Marco Mercerie 760, Venice, VE 30124

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre. Public spaces have free WiFi. A library, a terrace, and multilingual staff are also featured at Splendid Venice – Starhotels Collezione. This 4-star Venice hotel is smoke free.

  • 165 guestrooms or units
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Splendid Venice – Starhotels Collezione offers 165 accommodations with minibars and a safe. Beds feature premium bedding. Smart televisions come with premium satellite channels. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Desk
  • Sound-insulated rooms
  • Climate control

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

Le Maschere – This restaurant serves breakfast, lunch and dinner.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.

On certain dates of the year, visitors must pay an access fee of EUR 5 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates and request an exemption, visit cda.comune.venezia.it.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 45 per accommodation, per stay
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property requires identification for all guests at check-in, regardless of age.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Eurocard, debit cards and cash.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Hospitality National Protocol (Italy)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 per cent reduction applies from 1–31 January.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 4.50 per person, per night for adults; EUR 2.20 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 30 per person
  • Pet fee: EUR 45 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Splendid Venice
  • Splendid Venice Starhotels
  • Starhotels Splendid
  • Starhotels Splendid Hotel
  • Starhotels Splendid Hotel Venice
  • Splendid Venice Venezia Starhotels Collezione Hotel
  • Starhotels Venice
  • Starhotels Venice Splendid
  • Venice Splendid
  • Starhotel Splendid Venice
  • Starhotels Splendid Venice Hotel Venice
  • Venice Starhotels Splendid Hotel
  • Starhotels Splendid Venice Hotel
  • Splendid Venice Venezia Starhotels Collezione
  • Splendid Venice – Starhotels Collezione Hotel
  • Splendid Venice – Starhotels Collezione Venice
  • Splendid Venice Venezia – Starhotels Collezione
  • Splendid Venice – Starhotels Collezione Hotel Venice

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

National Rating

This property has received its official star rating from the local rating authority.

  • Country specific national/official rating the local rating authority
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.