2/10 Terrible
Arpan
Travelled with family and small children
24 Aug 2024
Disliked: Staff & service, amenities, property conditions & facilities
Location was good. All goes down from there. There was no human contact at the property, not even voice call, everything is done by WhatsApp messages.
Pictures are a lot better than the real thing. Room was simply four walls with a bed and a cupboard in it. Bathroom was a tiny room with sink shower and toilet. All very dated stuff. Safe was too small to fit a iPad. The door to the rooms are tough to open, there’s no noise insulation between rooms so you hear everything. Lighting is very poor and our bathroom light barely came on. Breakfast was offered in room, but nowhere to sit and eat it - so we had to sit on our beds to eat it. I wanted to leave after the first day, but I was told the general manager would be around the next morning. He/she wasn’t, they again contacted only by WhatsApp. Offered me a room in another hotel, but no assistance to move (we’re 2 adults and 2 young children with luggage, it’s not that easy to move around !), and also gave no warning about the time limit to which the room offer was available (only an hour or so). I was very close to leaving the last night to go to our next destination a day early, but the space was not available. I’m sure the management will reply with an explanation to everything, which I will not be allowed to respond to, but I promise this was a very poor accommodation and suggest that you look elsewhere. We paid approximately £250 per night, I don’t expect anything amazing for this, but I expected more than this place.
Arpan
Stayed 3 nights in Aug 2024