the DOUGLAS, Autograph Collection

5.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for the DOUGLAS, Autograph Collection

Suite, 2 Bedrooms, Fireplace
2 bars/lounges, brewpub
Suite, 1 Bedroom | Living area
2 bars/lounges, brewpub
Lobby

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Hot tub
  • Breakfast available
  • Bar
  • Room service
  • Gym
  • Spa

Explore the area

Map
45 Smithe Street, Vancouver, BC, V6B 0R3
  • BC Place Stadium
    3 min walk
  • Rogers Arena
    7 min walk
  • Queen Elizabeth Theatre
    8 min walk
  • Vancouver, BC (CXH-Vancouver Harbour Seaplane Base)
    10 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Room, 1 King Bed, Non Smoking

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, City View

  • 111 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, View, Corner

  • 35 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, View

  • 41 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, View

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, View

  • 204 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, Fireplace

  • 204 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

Suite, 1 Bedroom

  • 172 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

the DOUGLAS, Autograph Collection

Art Deco Vancouver hotel in Downtown Vancouver with 2 restaurants
Along with 2 restaurants, this smoke-free hotel has a full-service spa and a casino. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a steam room. Housekeeping is available on request.
The DOUGLAS, Autograph Collection offers 188 accommodations with espresso makers and safes. 55-inch LCD televisions come with premium satellite channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Vancouver hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a spa tub, a steam room, and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa by JW has 6 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a steam room.

The spa is open select days. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at the DOUGLAS, Autograph Collection. During your stay, you're just a quick walk from BC Place Stadium. Features include free WiFi in public areas, plus 2 restaurants and 2 bars. Some of the pet-friendly amenities this property offers include food and water bowls and litter boxes.
  • Free WiFi in some public areas
  • Enjoy seafood with garden views at The Victor, one of the property's 2 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self parking available for a fee
  • Treat yourself to body scrubs, body treatments, or facials at Spa by JW
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and a steam room
  • Just a 3-minute walk from BC Place Stadium and 7 minutes by foot from Rogers Arena
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and litter boxes
The DOUGLAS, Autograph Collection offers its guests a full-service spa, a spa tub, and a steam room. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 13 meeting rooms. Event space at this hotel measures 23067 square feet (2143 square meters) and includes a conference center. A casino, a 24-hour fitness center, and spa services are also featured at the luxury the DOUGLAS, Autograph Collection. For a fee, parking is available.

This 5-star Vancouver hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 5:00 AM to 11:30 AM.
The Victor - Overlooking the garden, this steakhouse specializes in seafood and serves brunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered.
D/6 Bar & Lounge - Overlooking the garden, this bar specializes in local cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open select days.
Honey Salt - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Le Doux Ciel - This café specializes in Italian cuisine and serves light fare only. Open daily.
BC Kitchen - This brewpub specializes in local cuisine and serves dinner only. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (CAD 50 per day; includes in/out privileges)
  • Covered valet parking on site (CAD 55 per day; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Full breakfast available for a fee daily 5:00 AM–11:30 AM: CAD 40 for adults and CAD 40 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • The Victor
  • D/6 Bar & Lounge
  • Honey Salt
  • Le Doux Ciel
  • BC Kitchen

Things to do

  • 24-hour fitness centre
  • Bike tour information
  • Bike parking
  • Billiards/pool table
  • Evening entertainment
  • Full-service spa
  • Private picnics
  • Private winery tours
  • A hot tub
  • Steam room

Family friendly

  • Free cots/infant beds
  • Microwave (on request)
  • Fridge (on request)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (23067 square feet of space)
  • Meeting rooms - 13

Outdoors

  • Garden

Spa

  • 6 treatment rooms
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open selected days
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Lift
  • Lift door width (centimetres): 102
  • Front entrance ramp
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 79
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 20 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 119
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 63 casino gaming tables
  • 600 casino slot machines
  • 19 casino VIP rooms
  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Casino (72000 square feet of space)
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Romance packages available
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch LCD TV
  • Netflix
  • Premium channels
  • Satellite channels
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Local meal delivery service
  • Microwave (on request)
  • Fridge (on request)

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: CAD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 35 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter boxes are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 78.75 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per day
  • 1.259 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 40 for adults and CAD 40 for children
  • Fee for in-room wireless internet: CAD 14.95 per day (rates may vary)
  • Covered self parking fee: CAD 50 per day (in/out privileges)
  • Covered valet parking fee: CAD 55 per day (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 78.75 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DOUGLAS Autograph Collection Hotel Vancouver
DOUGLAS Autograph Collection Hotel
DOUGLAS Autograph Collection Vancouver
DOUGLAS Autograph Collection
the DOUGLAS, Autograph Collection Hotel
the DOUGLAS, Autograph Collection Vancouver
the DOUGLAS, Autograph Collection Hotel Vancouver

the DOUGLAS, Autograph Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 452 out of 618 reviews" "
Rating 8 - Good. 92 out of 618 reviews" "
Rating 6 - Okay. 42 out of 618 reviews" "
Rating 4 - Poor. 18 out of 618 reviews" "
Rating 2 - Terrible. 14 out of 618 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leanne Rae

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Jody

Stayed 3 nights in Aug 2024

10/10 Excellent

Angaddeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Sep 2024

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome polite service oriented bellmen and cleaning staff, front desk girl was a bit snooty upon check in and check out though, why do these beautiful properties get tarnished with the staff that thinks us, the guests feel like we are applying to stay at their properties??!!!??? We are their bread and butter and should be treated with more kindness.
Stayed 1 night in Sep 2024

10/10 Excellent

Greg

Liked: Amenities
Stayed 1 night in Sep 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Shana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is excellent, with an upscale vibe to it. Arrived in Vancouver very early and the check in staff were very accommodating and found a room for us immediately.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Hotel. Staff was friendly and attentive. Only negative was a random sewer gas smell/leak that occured very early in the morning and lasted for several hours. Otherwise, excellent hotel.
Stayed 5 nights in Sep 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Marcus

Stayed 2 nights in Aug 2024

6/10 Okay

Lakeisha

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Overall our stay was great, staff attentiveness even better but my missing stars on the rating are because of a terrible smell we just couldn't figure out that would come in short whiffs. Realized at 5am while using the washroom on our last night that it was the cloth (not plastic or waterproof) shower curtain that would dry out after each of us showering and smell like mold, old wet towel or some sort of drain blockage. The smell would flow throughout the room anytime the door was opened or a/c was on and that is why it would come in short durations. I mentioned this very clearly at our checkout but it was not a big deal to them, future guests, if you are offered an “accessible room” do not take it as this cloth shower curtain is apparently the accessible part. Unfortunately at check in we were thankful to be offered this different “accessible” room in exchange for late checkout and unaware of the smell that came with it.
Stayed 2 nights in Aug 2024

2/10 Terrible

Brian

Travelled with group
Disliked: Staff & service
I was paying for a room and wanted to provide my Marriott credit card for the deposit so my friend didn’t need to use their card. You need an approval which takes 3 business days! INSANE! No other hotel has such a policy. Never stay again
Stayed 1 night in Jul 2024

10/10 Excellent

Alan

Stayed 2 nights in Aug 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Maya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel, was very happy with the staff. Will definitely be back again.
Stayed 3 nights in Aug 2024

2/10 Terrible

ZHAO BIAO

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We had a horrible experience at this hotel. The hotel reception is right next to a club on the same floor, so we cannot hear the reception staff. At night, we have to go through the bouncers to access the hotel. We have a security concern as no room key is needed to access any floor of the hotel. We were given an accessible room, but that was not what we originally booked for. The water pressure from the taps are weak. The room itself was missing a couple of things. The remote control for the TV was not working. Upon arrival, the tissue box was already running low, and the bottle of body soap is completely empty. We contacted reception regarding the missing items, and complained that our room is not actually ready for occupying. She said they'll bring the items over and completely dismissed our concern. For a room that is meant for two guests, amenities came in single counts (i.e. 1 bath robe and 1 pair of slippers). There was no refrigerator, but a yeti cooler. Our room was next to the ice machine so we can hear people going in and out all night. The walls were thin and we can hear sounds from our neighbors. Our room is directly above the club, which was very noisy until 3 AM. We couldn't sleep until then, but the mattress is uncomfortable which adds to the problem. The ceilings were unfinished and we noticed mold that wasn't cleaned up properly after construction. That is definitely not part of the design. When checked out the reception didn't ask us how was the stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Alexi

.
Stayed 4 nights in Aug 2024

10/10 Excellent

Moty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun
Stayed 3 nights in Aug 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, I would imagine if they're were events at Rogers or BC place this area would become very busy but during our stay the hotel and area was quite. The lobby bar turns into a night club during the night making it a little awkward to access your room as you need to walk through the club line up to access the elevator. No real complaints, we enjoyed our stay here, would return
Stayed 2 nights in Aug 2024

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Sigalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location
Stayed 3 nights in Aug 2024