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Novotel Citygate Hong Kong

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Novotel Citygate Hong Kong

City view
Exterior
Seasonal outdoor pool
Exterior
Minibar, in-room safe, desk, blackout curtains

Reviews

8.4 out of 10

Very good

Popular amenities

  • Parking available
  • Gym
  • Bar
  • Room service

Explore the area

Map
51 Man Tung Road, Tung Chung, 0
  • Tung Chung New Development Ferry Pier
    8 min walk
  • Citygate Outlets
    9 min walk
  • Ngong Ping Cable Car Tung Chung Station
    14 min walk
  • Hong Kong (HKG-Hong Kong Intl.)
    8 min drive

Room options

View all photos for Superior Twin Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room, 2 Single Beds

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite, 1 King Bed (Executive)

Premier Suite, 1 King Bed (Executive)

Premier Suite, 1 King Bed (Executive)

  • 57 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Standard Twin Room, 2 Single Beds

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room, 1 Queen Bed (Executive)

Minibar, in-room safe, desk, blackout curtains

Premier Room, 1 Queen Bed (Executive)

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds, Accessible

Family Room, Multiple Beds, Accessible

Family Room, Multiple Beds, Accessible

  • 56 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premier Room, 2 Single Beds (Executive)

Minibar, in-room safe, desk, blackout curtains

Premier Room, 2 Single Beds (Executive)

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior

Four Points By Sheraton Hong Kong, Tung Chung

Free airport shuttle
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (1010)
The price is €113
for 1 night
includes taxes & fees
9 Jan - 10 Jan
Four Points By Sheraton Hong Kong, Tung Chung

About this property

Novotel Citygate Hong Kong

Mountain hotel with 3 restaurants connected to a shopping center in Tung Chung
This smoke-free hotel features 3 restaurants, a fitness center, and a bar/lounge. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include a coffee shop/cafe, valet parking, and 24-hour room service. Housekeeping is available on request.
Novotel Citygate Hong Kong offers 440 accommodations with minibars and laptop-compatible safes. 40-inch LCD televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Tung Chung hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.
Novotel Citygate Hong Kong's proximity to the airport gets high marks from our customers. During your stay, you'll be connected to a shopping center, and just a quick walk from Tung Chung New Development Ferry Pier. Free WiFi in public areas, a free roundtrip airport shuttle, and 3 restaurants are available.
  • Free WiFi in some public areas
  • Enjoy a bite to eat at Essence, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the proximity to the airport and the helpful staff
  • 14 minutes by car from Hong Kong Disneyland® Resort and 7 minutes from AsiaWorld-Expo
  • Free airport shuttle service
Novotel Citygate Hong Kong offers its guests a seasonal outdoor pool, a fitness center, and a children's pool. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 4790 square feet (445 square meters) and includes conference space. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Novotel Citygate Hong Kong. A roundtrip airport shuttle is free at scheduled times. For a fee, parking is available.

This 4-star Tung Chung hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 6:30 AM to 11 AM.
Essence - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Olea - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Open daily.
Andante - This bar specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Happy hour is offered. Open daily.
24-hour room service is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (HKD 250 per day)
  • Valet parking on site (HKD 250 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Free return airport shuttle from 6 AM to 11:30 PM
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10 AM on weekdays and 6:30 AM–11 AM on weekends: HKD 140-206.8 for adults and HKD 103.4-103.4 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Essence
  • Olea
  • Andante

Things to do

  • Children's pool
  • Fitness centre
  • Seasonal outdoor pool
  • Shopping centre

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space (4790 square feet)
  • Meeting rooms - 7

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Lift door width (centimetres): 102
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 76
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • 100% renewable energy
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 40-inch LCD TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 1 to March 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 15 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 550.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HKD 800.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately HKD 140 to 206.8 for adults, and HKD 103.4 to 103.4 for children
  • Self parking fee: HKD 250 per day
  • Valet parking fee: HKD 250 per day
  • Rollaway bed fee: HKD 550.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in March and close in October.
  • One child 15 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Citygate Hong Kong Novotel
Citygate Novotel
Citygate Novotel Hong Kong
Hong Kong Citygate Novotel
Hong Kong Novotel Citygate
Novotel Citygate
Novotel Citygate Hong Kong
Novotel Citygate Hotel
Novotel Citygate Hotel Hong Kong
Novotel Hong Kong Citygate
Novotel Citygate Hong Kong Hotel Hong Kong
Novotel Hong Kong Airport
Novotel Citygate Hong Kong Hotel Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel Tung Chung

Novotel Citygate Hong Kong Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 456 out of 1002 reviews" "
Rating 8 - Good. 377 out of 1002 reviews" "
Rating 6 - Okay. 95 out of 1002 reviews" "
Rating 4 - Poor. 47 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Hong Bing

Travelled with family
Liked: Cleanliness, staff & service
Mostly what I would expect from a Novotel. However the toilet door wouldn't close properly and you can see the person using the toilet from the bed. Also both usb ports in the room were not working so we couldn't charge our devices. And at 3am we were rudely awoken by a scary loud bell ring that lasted a few seconds. Possibly a false fire alarm. Also the toilet was blocked. However the staff were very attentive and provided service quickly when requested. So a mixed experience for us.
Stayed 1 night in Sep 2024

10/10 Excellent

Gerard

Stayed 1 night in Sep 2024

10/10 Excellent

Ching Koo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Michelle Angelli

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

J A

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

ROY, BOYNTON BEACH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle van to/from HKG Airport beginning at 06:00. Efficient and pleasant staff. Well appointed and clean room with a view. A big outlet mall shopping center is attached to the hotel with huge mixture of retail stores and restaurants. The hotel's pool feels like a quiet oasis. No negatives other than a higher cost property, but that's Hong Kong.
Stayed 2 nights in Sep 2024

10/10 Excellent

?

Stayed 1 night in Sep 2024

10/10 Excellent

wai heung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Very good choice for an early flight
Stayed 1 night in Aug 2024

8/10 Good

Shoo Hwa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a short stay, dining, shopping and transport are easily accessible.
Stayed 2 nights in Jul 2024

10/10 Excellent

zuyi, Lafayette Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can walk to the subway station from the hotel. Don’t take the taxi.
Stayed 2 nights in Aug 2024

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location next to citygate shopping centre and MTR station. Convenient shuttle to airport
Stayed 1 night in Aug 2024

10/10 Excellent

Charlie

Travelled with family
Liked: Cleanliness, amenities
Good service and room
Stayed 4 nights in Aug 2024

8/10 Good

Fabio, Windsor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, mediocre food
Stayed 1 night in Aug 2024

10/10 Excellent

Shirley

Liked: Cleanliness
Stayed 4 nights in Aug 2024

10/10 Excellent

Fabio, Windsor

Liked: Cleanliness, staff & service, property conditions & facilities
Arya was fantastic for in helping us with our reservation after our flight was cancelled
Stayed 1 night in Aug 2024

10/10 Excellent

Noel D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover
We got complimentary cable car tickets and a little cupcake with a greeting card for my wife's birthday. Thank you very much!
Stayed 1 night in Aug 2024

10/10 Excellent

Noel D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top floor
We were upgraded to the top floor, more space with a nice view. We found the bed a little hard and there was a sewer smell in the WC. The airport shuttle and the convenient location (to dining, shopping and MRT) is the reason we stay here. Service is also friendly.
Stayed 1 night in Aug 2024

8/10 Good

Jenny

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked how the hotel has a buffet, that is very nice.
Stayed 1 night in Aug 2024

8/10 Good

Peilei

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Chaitanya, Jamesville

Stayed 1 night in Jun 2024

4/10 Poor

Pui Chun

Disliked: Cleanliness
Once you enter the room, it has very strong moldy smell. The bedside light wasn’t function properly, it kept blinking. Bathtub has water stains all over. The bed has hairs, no sure if they change the sheet between stays. The worst thing is the tv. I wasn’t able to turn off the tv. The remote wasn’t working! 😤 so I left the tv on entire night. I didn’t want to change the room, due to late arrival, it was midnight. Honestly, this is the first hotel I ever stayed with this many problems. I stayed here because of the transfer flight. The shuttle driver was very nice and helpful. That’s the only thing I like about this hotel. 😂
Stayed 1 night in Aug 2024

10/10 Excellent

Beth, River Forest

Stayed 1 night in Aug 2024