4/10 Poor
Verified traveller
Business traveller
26 Aug 2024
Liked: Amenities
Disliked: Cleanliness
Most disappointing to find our door ajar-unlocked when we came back to our room after being away all day. We figured the house keeping staff didn’t lock the door after they cleaned our room. The room was very clean and comfortable. We were unable to get on WIFI, there was no microwave in the room, no ice in the ice machine, vending machine on the second floor didn’t work and we didn’t have hot water during our second night stay…….cold shower! We were looking forward to the famous chocolate cookies but were completely disappointed as the cookies were hard and not tasty like we remembered from other stays at Double Tree hotels. We felt completely safe in the hotel parking lot but just down the block at the gas station and drugstore we were afraid to get out of our car to pump gas or walk into the drugstore as there were so many folks approaching us for money.
Verified traveller
Stayed 2 nights in Aug 2024