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"Staff don't give a **** about anything - they lack pleasantness " More

By a verified traveller on Mon 19 Feb 2024

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Family Room (Superior)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite (Master)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the free breakfast at Scandic Ishavshotel. During your stay, you're just a quick walk from Art Museum of Northern Norway. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.

  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the helpful staff and the breakfast
  • Steps from Tromso Cathedral and 8 minutes on foot from Polar Museum
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)

Scandic Ishavshotel ratings based on 10 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Scandic Ishavshotel

Everyone (5) Couples (4)
3 out of 5
Staff don't give a **** about anything - they lack pleasantness

Posted by on 19 Feb 2024

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1 out of 5
If you want a peaceful vacation then stay well away from this hotel. Very annoyed and upset with my last 2 nights here and the lack of communication from hotel management after I made a complaint. Day 1 was perfect, staff lovely and welcoming and room was perfect. Day 2 was an absolute nightmare, loud parties until 2am, the music was so loud my room door was vibrating with the bass of the speakers. The staff offered to move us at midnight which was a total inconvenience as we had an early start for our tour. Day 3 was even worse, drunken teenagers running up and down the bedroom corridors shouting and screaming all night and trashing the place. When I rang down reception didn't even bother answering the phone. I sent an email on day 2 which didn't even get a response until midnight last night offering to move us which again was a complete inconvenience as we had to be up very early for departure. The fact that the receptionist didn't even ask us how our stay was when we were leaving clearly says a lot.

Posted by , from Ashbourne Co. Meath on 3 Dec 2023

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4 out of 5
Sehr gute Lage. Sauber. Gutes Frühstück. Transfer zum Flughafen direkt beim Hotel mittels Express-Bus!

Posted by on 6 Mar 2024

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4 out of 5
Ausgezeichnetes Frühstück und sehr freundliches und hilfsbereites Personal.

Posted by on 6 Mar 2024

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4 out of 5
Das Frühstück war umfangreich und der Cappuccino ausgezeichnet

Posted by on 19 Jan 2024

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4 out of 5

Posted by on 16 Jan 2024

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5 out of 5
Super sicht auf den meer und bergen

Posted by on 3 Jan 2024

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5 out of 5

Posted by on 2 Nov 2023

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Comment from Hotel Management

4 Dec 2023 by Reception Scandic Ishavshotel

Dear guest, we thank you for visiting us, and for taking the time to give us your feedback.Kind regards, Team Scandic

3 out of 5

Posted by on 20 Oct 2023

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Comment from Hotel Management

4 Dec 2023 by Reception Scandic Ishavshotel

Dear guest, we thank you for visiting us, and for taking the time to give us your feedback.Kind regards, Team Scandic

4 out of 5

Posted by on 6 Oct 2021

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About the Scandic Ishavshotel

Location Fr. Langesgate 2, Tromsø, 9008

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. Event space at this hotel measures 13175 square feet (1224 square metres) and includes conference space. The business-friendly Scandic Ishavshotel also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. An airport shuttle at scheduled times is available for a fee. This Tromsø hotel is smoke free.

  • 1 building
  • 214 guestrooms or units
  • 7 levels
  • 13175 sq ft of conference space
  • 1224 sq. m of conference space
  • Buffet breakfast (free)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Scandic Ishavshotel offers 214 accommodations with a safe and a hairdryer. Televisions come with cable channels. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Desk
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served a free buffet breakfast on weekdays from 7:00 AM to 10:00 AM.

ROAST Restaurant – On-site restaurant.

ROAST Bar – On-site bar. Open daily.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle on site
  • Bicycle rentals on site
  • Bicycle rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: NOK 200 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • One child stays free
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Contactless check-out is available
  • Water dispenser use by guests actively encouraged
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 12
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Children stay free

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: NOK 110 per person (one-way)
  • Airport shuttle fee per child: NOK 70 (one-way), (from 4 to 14 years old)
  • Nearby parking fee: NOK 250 per day (328 ft away)
  • Pet fee: NOK 200 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ishavshotel
  • Ishavshotel Rica
  • Rica Ishavshotel
  • Rica Ishavshotel Hotel
  • Rica Ishavshotel Hotel Tromso
  • Rica Ishavshotel Tromso
  • Scandic Ishavshotel Hotel Tromso
  • Scandic Ishavshotel Hotel
  • Scandic Ishavshotel Tromso
  • Scandic Ishavshotel
  • Rica Ishavshotel Tromso Tromsø
  • Rica Ishavshotel Tromso Hotel Tromsø
  • Rica Ishavshotel Tromso Tromsø
  • Rica Ishavshotel Tromso Hotel Tromsø
  • Scandic Ishavshotel Hotel
  • Scandic Ishavshotel Tromsø
  • Scandic Ishavshotel Hotel Tromsø

You should know

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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