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The Ville Resort - Casino

4.5 star property

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Photo gallery for The Ville Resort - Casino

View from property
3 restaurants, breakfast, lunch, dinner served; Asian cuisine
View from room
Exterior
Interior entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Parking available

Explore the area

Map
Sir Leslie Thiess Drive, Townsville, QLD, 4810
  • Townsville Entertainment & Convention Centre
    ‪4 min walk‬
  • Magnetic Island Ferry Terminal
    ‪6 min walk‬
  • Museum of Tropical Queensland
    ‪13 min walk‬
  • Townsville, QLD (TSV)
    ‪23 min drive‬

Room options

View all photos for Deluxe King Ocean

Minibar, in-room safe, desk, laptop workspace

Deluxe King Ocean

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Resort King Ocean View

Minibar, in-room safe, desk, laptop workspace

Resort King Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Marina

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Marina

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Ocean Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Ocean Room

  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort King Marina View

Resort King Marina View

Resort King Marina View

  • 32 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Marina View

Minibar, in-room safe, desk, laptop workspace

Executive Twin Marina View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Twin Ocean View

Minibar, in-room safe, desk, laptop workspace

Executive Twin Ocean View

  • 32.0 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite

Executive Suite | Bathroom

Executive Suite

  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Resort Twin Marina View

Resort Twin Marina View | View from room

Resort Twin Marina View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort Twin Ocean View

View from room

Resort Twin Ocean View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive King Ocean View

Minibar, in-room safe, desk, laptop workspace

Executive King Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Marina

Deluxe King Marina

Deluxe King Marina

  • 32 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Resort King Suite

Minibar, in-room safe, desk, laptop workspace

Resort King Suite

  • 64 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Resort Twin Suite

Resort Twin Suite | Balcony

Resort Twin Suite

  • 64 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive King Marina View

Minibar, in-room safe, desk, laptop workspace

Executive King Marina View

  • 32 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

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About this property

The Ville Resort - Casino

Luxury hotel with 3 restaurants connected to the convention center in Townsville
3 restaurants, a full-service spa, and a casino are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, an outdoor pool, 3 bars/lounges, and a fitness center are onsite.
The Ville Resort - Casino offers 194 accommodations with minibars and safes. Televisions come with pay movies. Bathrooms include complimentary toiletries and hair dryers.

This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Hands in Harmony. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.
Our customers tell us they can't get enough of the pool at The Ville Resort - Casino. During your stay, you'll be connected to the convention center, and just a quick walk from Magnetic Island Ferry Terminal. You'll find features like free WiFi in public areas and free self parking, plus 3 restaurants.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 3 restaurants, a coffee shop, a swim-up bar, and a poolside bar
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body scrubs, Thai massages, or body wraps at Hands in Harmony
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym and complimentary bicycles
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 15-minute walk of Magnetic Island Ferry Terminal and Museum of Tropical Queensland
The Ville Resort - Casino offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this hotel measures 0 square feet (0 square meters) and includes a conference center. A casino, spa services, and a terrace are also featured at the luxury The Ville Resort - Casino. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Townsville hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
The Palm House - This buffet restaurant serves breakfast and dinner. Reservations are required.
Spin Cafe - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.
Quarterdeck - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Miss Songs - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (AUD 15 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: AUD 28.95-36.95 for adults and AUD 0-14.95 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available

Restaurants on site

  • The Palm House
  • Room Service
  • Spin Cafe
  • Quarterdeck
  • Miss Songs

Things to do

  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Outdoor pool
  • Private picnics

Family friendly

  • Free cots/infant beds
  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms - 5

Outdoors

  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairwells
  • In-room accessibility
  • Pool access ramp on site
  • Pool hoist on site
  • Portable shower seat
  • Raised toilet seat
  • Roll-in shower
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • 24 casino gaming tables
  • 370 casino slot machines
  • 2 casino VIP rooms
  • Casino (13638 square feet of space)
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Films for purchase

Food and drink

  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 28.95 to 36.95 for adults, and AUD 0 to 14.95 for children
  • Valet parking fee: AUD 15 per day (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 3.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Jupiters Townsville
Jupiters Townsville Casino
Jupiters Townsville Hotel & Casino
Townsville Jupiters
Jupiters Hotel Townsville
Jupiters Townsville Hotel And Casino
Jupiters Townsville Hotel Townsville
Ville Resort Casino Townsville
Ville Casino Townsville
Ville Casino
The Ville Casino Townsville
The Ville Resort - Casino Hotel
The Ville Resort - Casino Townsville
The Ville Resort - Casino Hotel Townsville

The Ville Resort - Casino Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 578 out of 1002 reviews
Rating 8 - Good. 306 out of 1002 reviews
Rating 6 - Okay. 73 out of 1002 reviews
Rating 4 - Poor. 26 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, tidy & comfortable- had a party at The Ville so didn’t have to go far when finished. Room service was good - just price of In Room Dining & Mini Bar was $$. Otherwise excellent
Stayed 1 night in Nov 2024

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room
Stayed 1 night in Nov 2024

10/10 Excellent

Harry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Sally

Liked: Property conditions & facilities
Likes: room, view, quarterdeck atmosphere and food dislikes: grout in shower- dirty food at miss songs ... not as nice as last visit
Stayed 2 nights in Nov 2024

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice last minute stay!
Last minute booking, comfortable room. Woke to a lovely ocean view. Spacious bathroom and room.
Stayed 1 night in Nov 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Nov 2024

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed having a king size bed with excellent pillows.
Stayed 1 night in Nov 2024

8/10 Good

Salvatori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Nov 2024

2/10 Terrible

RYAN

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was fabulous to have a pool to swim in & the splash bar was great. Overall the staff were very friendly & helpful.
Stayed 5 nights in Nov 2024

10/10 Excellent

Christopher, Gordonvale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2024

10/10 Excellent

Troy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Nov 2024

10/10 Excellent

Wilfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Nov 2024

8/10 Good

Peter

Travelled with partner
the room is nice and comfortable the bathroom shower is dangerous. who these days puts a bathtub in with shower, i would hate to be full and shower in the bathtub why install shuch a narrow bath.
Stayed 1 night in Nov 2024

10/10 Excellent

Eric

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Glen

Stayed 1 night in Oct 2024

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities and service
Fabulous place to stay. We can’t wait to book our next stay.
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Poor food options. Too much stodgy food. Buffet breakfast and dinner was poor quality and expensive
Stayed 4 nights in Oct 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Jodie

Travelled with family
Liked: Staff & service, property conditions & facilities
None
Stayed 1 night in Oct 2024

6/10 Okay

Craig

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay
There were a series of problems with our stay. We had noisy neighbours in a room from midnight to 0630 one night. We had all sorts of problems ordering food and drinks from the poolside bar and app. The app wasn’t working one day and we were asked to go inside to two separate locations to order food and drinks. To top that the staff were rude at having to deliver the order to the pool deck. Our room was not serviced one day. When it was little things like milk were not replaced. We paid quite a lot for this stay for 4 nights and we simply expected more from this so-called premium location. We were spoken to in a dismissive way in the casino one night so we left without playing any of the games. Songs restaurant was enjoyable in the hotel. We got the best service of our stay as we were leaving when the Irish guy placed our luggage in our car. He was polite and attentive. I did raise these issues with the Duty Manager who comped a breakfast for both of us one day. However as it was a buffet it was hardly costing the hotel anything. The pool area is the winning feature. If only the service was better. The male lifeguard was attentive and did a good job.
Stayed 4 nights in Sep 2024