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Grand Hotel and Apartments Townsville

4.5 star property

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Photo gallery for Grand Hotel and Apartments Townsville

Front of property
Outdoor pool, pool umbrellas, pool loungers
City view
Reception
Sports facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking available
  • Gym
  • Air conditioning
  • Free WiFi
  • Laundry

Explore the area

Map
8-10 Palmer Street, South Townsville, QLD, 4810
  • Queensland Country Bank Stadium
    ‪12 min walk‬
  • Castle Hill
    ‪14 min walk‬
  • Magnetic Island Ferry Terminal
    ‪16 min walk‬
  • Townsville, QLD (TSV)
    ‪16 min drive‬

Room options

View all photos for Two Bedroom Apartment - Eco Green Stay

Premium bedding, minibar, in-room safe, desk

Two Bedroom Apartment - Eco Green Stay

  • 85 sq m
  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Premier One Bedroom Apartment

Premium bedding, minibar, in-room safe, desk

Premier One Bedroom Apartment

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier King Room

Premium bedding, minibar, in-room safe, desk

Premier King Room

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Stadium View King Room - Eco Green Stay

Premium bedding, minibar, in-room safe, desk

Stadium View King Room - Eco Green Stay

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier One Bedroom Apartment - Eco Green Stay

Premium bedding, minibar, in-room safe, desk

Premier One Bedroom Apartment - Eco Green Stay

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Stadium View King Room

Premium bedding, minibar, in-room safe, desk

Stadium View King Room

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior One Bedroom Apartment - Eco Green Stay

Premium bedding, minibar, in-room safe, desk

Superior One Bedroom Apartment - Eco Green Stay

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior One Bedroom Apartment (King and Sofa)

Premium bedding, minibar, in-room safe, desk

Superior One Bedroom Apartment (King and Sofa)

  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room - Eco Green Stay

Premium bedding, minibar, in-room safe, desk

Superior Room - Eco Green Stay

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Stadium View 1 Bedroom Apartment - Eco Green Stay

Premium bedding, minibar, in-room safe, desk

Stadium View 1 Bedroom Apartment - Eco Green Stay

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Apartment

Premium bedding, minibar, in-room safe, desk

Two Bedroom Apartment

  • 85 sq m
  • Sleeps 6
  • 2 King Beds OR 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier King Room - Eco Green Stay

Premium bedding, minibar, in-room safe, desk

Premier King Room - Eco Green Stay

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Stadium View 1 Bedroom Apartment

Premium bedding, minibar, in-room safe, desk

Stadium View 1 Bedroom Apartment

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior One Bedroom Apartment (king and sofa) - Eco Green Stay

Premium bedding, minibar, in-room safe, desk

Superior One Bedroom Apartment (king and sofa) - Eco Green Stay

  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior One Bedroom Apartment

Premium bedding, minibar, in-room safe, desk

Superior One Bedroom Apartment

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Grand Hotel and Apartments Townsville

Luxury hotel with a fitness center and an outdoor pool
This smoke-free hotel features an outdoor pool, a fitness center, and self parking. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Weekly housekeeping is available.
Grand Hotel and Apartments Townsville offers 106 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. Televisions come with premium digital channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

This Townsville hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Grand Hotel and Apartments Townsville. During your stay, you're just a quick walk from Maritime Museum of Townsville. Features include free WiFi in public areas, plus an outdoor pool and a gym.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 12 minutes by foot from Queensland Country Bank Stadium and a 2-minute drive from Magnetic Island Ferry Terminal
Grand Hotel and Apartments Townsville offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. The luxury Grand Hotel and Apartments Townsville also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Townsville hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Secured parking on site (AUD 15 per night)
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • IPod dock
  • Pay films
  • TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 15 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self parking fee: AUD 15 per night
  • Rollaway bed fee: AUD 30.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:00 AM - 6:00 PM.
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Children under 18 years old must be accompanied by their parents or guardians.

We should mention

  • One child 15 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Hotel Townsville
Grand Townsville
Townsville Grand Hotel
Grand Hotel Apartments Townsville
Grand Apartments Townsville
Grand Hotel and Apartments Townsville Hotel
Grand Hotel and Apartments Townsville South Townsville
Grand Hotel and Apartments Townsville Hotel South Townsville

Grand Hotel and Apartments Townsville Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 591 out of 1039 reviews
Rating 8 - Good. 319 out of 1039 reviews
Rating 6 - Okay. 80 out of 1039 reviews
Rating 4 - Poor. 27 out of 1039 reviews
Rating 2 - Terrible. 22 out of 1039 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tajinder

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to visit
Stayed 1 night in Dec 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest place i have stayed in
Stayed 1 night in Dec 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very good and the car parking was very good
Stayed 2 nights in Dec 2024

10/10 Excellent

Maika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Nov 2024

10/10 Excellent

Linda

Stayed 1 night in Nov 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Donna

Liked: Cleanliness, property conditions & facilities, room comfort
Negatives over ride the positive
Positives- Hotel is in a great position for walking to restaurants and bars and is close to the stadium. Apartment was spacious and bed was comfortable. Option of a pillow menu if desired. Negatives- We had booked a 1 bedroom with balcony as per the pictures on the booking site and when at check in I confirmed the roommate told that was not what we had been allocated but we could pay an additional nightly fee to upgrade. Secure car parking is also not included in the rate and is an additional daily fee. So overall an additional $50 on top. After querying reception advised they would give us complimentary car parking and just charge the additional nightly room fee. We were happy with that,until, advertised in the elevator it states free on site parking (where available). At no time were either car park areas at even half capacity. On top of that when I received the tax invoice after check out I found they had afterall charged for 1 day parking and only comped 1. The air conditions automatically stops when balcony door is opened and could not change the temperature setting The over bath shower is very high to step in to and if you had mobility issues you would not be able to step in
Stayed 2 nights in Nov 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended but don't fall for the upselling
Nice hotel. Recommended. Only thing that annoyed me a bit was that the complimentary parking was already full. Instead of informing me I can park my car for free on the road behind the hotel I first got offered to purchase a paid parking spot for 25dollars a night. Why not be honest about it? "you can either park your car for free on the road or you can purchase a protected parking spot". Additionaly I don't think the upselling is ideal: "would you want to upgrade your room". Everyone who checked in was asked the same question. Everyone checked in late in the evening and booked only one night.
Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities & really close to restaurants, cafes and shopping.
Stayed 2 nights in Oct 2024

6/10 Okay

Samantha

Business traveller
I got to my room and discovered they had put me in an accessible room, I had not booked this nor did I want an accessible room. I went back to reception and requested another room. They said they were fully booked and there were no other rooms. I told them I was not happy with this room and requested they move. After some time they moved me to a different room.
Stayed 2 nights in Oct 2024

4/10 Poor

Lydia

Stayed 2 nights in Oct 2024

8/10 Good

Finn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed by the internal finishes very neat hotel
Stayed 2 nights in Oct 2024

8/10 Good

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options in the area
Stayed 9 nights in Sep 2024

10/10 Excellent

Bradley

Stayed 1 night in Sep 2024

8/10 Good

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Place to Stay
Well located in 'eat street ' South of the river.
Stayed 2 nights in Sep 2024

8/10 Good

Gopindra

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were awesome
Stayed 1 night in Sep 2024

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient to cowboys stadium
Stayed 2 nights in Sep 2024