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"Wastewater in the sink did not drain. Water temperature in the shower changed on its own. Shower jet didn't distribute water well. " More
16 Oct 2023 by Juan Antonio Romero Guest Experience Manager
Dear StéphanieWe appreciate that you took the time to share your experience with us.We are delighted to hear that you were satisfied with our service, as our team works hard to ensure a pleasant stay for our guests. However, we regret to learn about the issues you encountered with the sink and shower in your room. We understand how important it is to have a comfortable and functional bathroom during your stay. Rest assured, we have shared your feedback with our maintenance team to address these concerns and prevent similar issues in the future. We apologize for any inconvenience this may have caused.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Juan Antonio RomeroGuest Experience Manager
30 Oct 2023 by Juan Antonio Romero Guest Experience Manager
Sehr geehrter Hassan,vielen Dank für Ihre Bewertung.Wir bedauern, dass Sie mit der Sauberkeit des Zimmers und dem Zustand des Hotels unzufrieden waren. Wir nehmen Ihre Rückmeldung ernst und werden die notwendigen Maßnahmen ergreifen, um die Sauberkeit und den Zustand des Hotels zu verbessern. Unser Ziel ist es, unseren Gästen ein angenehmes Erlebnis zu bieten, und wir werden weiterhin daran arbeiten, unsere Standards zu erhöhen.Mit freundlichen Grüßen,
11 Oct 2023 by Juan Antonio Romero Guest Experience Manager
Sehr geehrter Christian,herzlichen Dank für Ihre Bewertung.Mit Wohlgefallen lesen wir, dass Sie Ihren Aufenthalt bei uns genossen haben. Vielen Dank, dass Sie unser Preis-Leistungs-Verhältnis als besonders positiv hervorheben. Schön finden wir auch, dass Sie mit der Sauberkeit Ihres Zimmers zufrieden waren. Es freut uns sehr, dass Sie wieder bei uns buchen würden. Bis zum nächsten Mal!Juan Antonio RomeroGuest Experience Manager
All-inclusive room rates at Occidental Torremolinos Playa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Some rates at Occidental Torremolinos Playa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Occidental Torremolinos Playa offers its guests 2 outdoor swimming pools, an outdoor tennis court, a waterslide, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at the family-friendly Occidental Torremolinos Playa. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Torremolinos hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Occidental Torremolinos Playa offers 509 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Torremolinos hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and in-room massages can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:00 AM.
Occidental Torremolinos Playa has a restaurant on site.
Room service (during limited hours) is available.
2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include an outdoor tennis court, a waterslide and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
The Full Board rate plan ends with breakfast on the check-out date. The All-Inclusive rate plan ends with snacks after breakfast on the check-out date (no lunch).
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
