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Tokyu Stay Ginza

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tokyu Stay Ginza

Exterior
In-room safe, soundproofing, iron/ironing board, free WiFi
Reception
Reception
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Restaurant
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
4-10-5 Ginza, Chuo-ku, Tokyo, Tokyo-to, 104-0061
  • Kabuki-za Theatre
    2 min walk
  • Matsuya Ginza
    3 min walk
  • Ginza Wako Building
    4 min walk
  • Tokyo (HND-Haneda)
    24 min drive

Room options

View all photos for Superior Double Room, Non Smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room, Non Smoking

  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Moderate Semidouble Room, [Washer and Dryer Furnished] Single Use, Non Smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Moderate Semidouble Room, [Washer and Dryer Furnished] Single Use, Non Smoking

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room [Washer and Dryer Furnished], Non Smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Double Room [Washer and Dryer Furnished], Non Smoking

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Residential Double [Mini Kitchen & Washer and Dryer Furnished], Non Smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Residential Double [Mini Kitchen & Washer and Dryer Furnished], Non Smoking

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room, Non Smoking (Single Use)

In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room, Non Smoking (Single Use)

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, Non Smoking (No Washing machine)

In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking (No Washing machine)

  • 25 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Residential Double [Mini Kitchen & Washer and Dryer Furnished], Single Use, Non Smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Residential Double [Mini Kitchen & Washer and Dryer Furnished], Single Use, Non Smoking

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, Non Smoking (Single Use, No Washing machine)

In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking (Single Use, No Washing machine)

  • 25 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Executive Double Room [Washer and Dryer Furnished], Single Use, Non Smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Double Room [Washer and Dryer Furnished], Single Use, Non Smoking

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Moderate Semidouble Room, [Washer and Dryer Furnished] Non Smoking

In-room safe, soundproofing, iron/ironing board, free WiFi

Moderate Semidouble Room, [Washer and Dryer Furnished] Non Smoking

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

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About this property

Tokyu Stay Ginza

Hotel with a 24-hour front desk, a short walk to Ginza Six
A restaurant, a coffee shop/cafe, and concierge services are available at this hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
Tokyu Stay Ginza offers 191 air-conditioned accommodations with all-in-one washer/dryers and safes. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. 42-inch LCD televisions come with cable channels. Additionally, rooms include complimentary newspapers and hair dryers. Housekeeping is offered on request and irons/ironing boards can be requested.

The shopping around Tokyu Stay Ginza gets high marks from our customers. During your stay, you're just a quick walk from Ginza Six. Enjoy features like free WiFi in public areas, plus a restaurant and a coffee shop/cafe.
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Just a 4-minute walk from Ginza Six and 11 minutes by foot from Tokyo International Forum
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. A vending machine, multilingual staff, and concierge services are also featured at Tokyu Stay Ginza.

Smoking is allowed in designated areas at this 3-star Tokyo hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 9:30 AM.
Tokyu Stay Ginza has a restaurant on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–9:30 AM: JPY 1500 per person
  • 1 restaurant and 1 coffee shop/cafe

Family friendly

  • All-in-one washer and dryer
  • Laundry facilities
  • Microwave
  • Fridge
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Accessibility

  • Lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bidet
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels

Food and drink

  • Microwave
  • Fridge

More

  • All-in-one washer and dryer
  • Children's slippers
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Laundry detergent
  • Local maps
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Guests must be at least 20 years to stay in a smoking room.
As of July 1, 2023, housekeeping service will be provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 1500 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Tokyu Stay Ginza Hotel
Tokyu Stay Hotel
Tokyu Stay Ginza
Tokyu Stay
Tokyu Stay Ginza Hotel
Tokyu Stay Ginza Tokyo
Tokyu Stay Ginza Hotel Tokyo

Tokyu Stay Ginza Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 537 out of 1003 reviews" "
Rating 8 - Good. 334 out of 1003 reviews" "
Rating 6 - Okay. 84 out of 1003 reviews" "
Rating 4 - Poor. 39 out of 1003 reviews" "
Rating 2 - Terrible. 9 out of 1003 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Maria Rosita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very close to train stations& walkability to restaurants and shops was really great. The hotel was clean and the staff was friendly. The breakfast buffet that they offer is okay but needs more variety, have stayed at other hotels that provided a much better spread of dishes. We will definitely stay here again, the location is great and safe.
Stayed 6 nights in Jul 2024

10/10 Excellent

AHMAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Aug 2024

10/10 Excellent

James Oliver, Anaheim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in the middle of everything. You can walk from everywhere from here train stations, bus stations, mall, dining, shopping.
Stayed 5 nights in Aug 2024

8/10 Good

Warren

Liked: Property conditions & facilities, room comfort
Tokyu Stay Ginza
The room was clean & the included breakfast experience was wonderful. The room was small, but right in the center of Ginza! A great experience!
Stayed 4 nights in Jul 2024

8/10 Good

Phong, Cedar Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room a bit small, nice to have washer/ dryer in the room. Short distance walking to Ginza upscale mall and restaurants.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Jul 2024

8/10 Good

Katie Cai Hua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location! Private washer/dryer! Love this.
Location was excellent! Just a few blocks to major luxury shopping malls with food court full of overwhelming delicious food choices. Ippudo Ramen right next to the back exist of the hotel was so convenient. Staff was friendly. The room had private laundry machine/dryer, a little breakfast nook, shelf full of mugs and utensils we could use for tea/coffee. I wish this location also has kitchenette that the other Tokyu Stay in Aoyama has. Overall it was clean and great. I think the vertical space in the room can be utilized more, to install shelves or hooks to hang things. Coming from the USA, I expected hotels in Japan to be much less spacious and it was, barely had space for luggage. However all the other hotels we stayed at in Japan were like that.
Stayed 4 nights in Jul 2024

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay and staff!
Stayed 9 nights in Jul 2024

8/10 Good

Flora Yu San

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location! Close to subway
Stayed 5 nights in Jul 2024

4/10 Poor

Valentina

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
**Hotel Review: Unfriendly Staff and Inadequate Amenities in a Central Location** Upon arrival at the hotel, our initial interaction with the reception staff was marked by a noticeable lack of cordiality, setting an unfavorable tone for the remainder of our stay. The dismissive attitude encountered when we requested basic amenities such as water—a fundamental necessity in such hot weather —was particularly disconcerting. The staff's suggestion to buy water from a nearby convenience store was indicative of their unwillingness to provide even minimal guest services, highlighting a significant lapse in hospitality standards. Despite the hotel's advantageous central location, the overall guest experience was affected by the pervasive lack of care of the staff. Throughout our stay, we were met with unhelpfulness, culminating in an uncomfortable atmosphere where even simple inquiries seemed burdensome to the employees. Furthermore, we were informed that daily housekeeping services were contingent upon an additional fee which we had to pay to keep a clean room. An isolated instance of good service occurred at the end of our stay when one staff member provided assistance with packing our suitcase using rope and tape and stopping a taxi. This, however, was a rare moment of helpfulness that did little to offset the overwhelmingly negative interactions that characterized our visit. In summary, if you like the location, choose another hotel.
Stayed 4 nights in Jul 2024

8/10 Good

C-

Liked: Staff & service, amenities, property conditions & facilities
There were multiple shops and restaurants close around the hotels which made it easy to access. But close to multiple stations.
Stayed 5 nights in Jul 2024

10/10 Excellent

Xin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time stay. The location is perfect. Walkable to everything. Very quiet in the hotel despite in a busy area. Good service
Stayed 1 night in Jul 2024

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Kimihiro

Disliked: Cleanliness, property conditions & facilities
The carpet in the room was so much stained. So uncomfortable.
Stayed 2 nights in Jul 2024

10/10 Excellent

Kyoichi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

4/10 Poor

Ai

Travelled with family and small children
Disliked: Cleanliness, amenities
最初に用意された部屋のトイレが誰かが大で使用したような匂いがしました。信じられないです。フロントに電話すると別の部屋を用意して下さりましたがその部屋のトイレも最初の部屋よりはマシレベルの匂い。係の方にこういうクレームはないですか？と伺いましたが、いやぁ…ないですねとの事ですがちょっとありえないと思います。 3回目に用意された部屋のバスルームは匂いはかなりマシになりましたが、シャワーカーテンが生乾きの匂いがしました。お部屋の床も汚いのでずっと使い捨てのスリッパを履いてました。もう使いません。
Stayed 2 nights in Jul 2024

8/10 Good

Sheri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good safe location. Near train line, stores and food. Central located if wanting to explore Tokyo area.
Stayed 4 nights in Jul 2024

10/10 Excellent

Katherine

The large room had no washer! We had to do laundry which took 4.6 hrs
Stayed 2 nights in Jun 2024

10/10 Excellent

Sussan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is great place to stay, very close to the train station, restaurants and shopping area. The rooms are small but very well equipped.
Stayed 2 nights in Jun 2024

10/10 Excellent

Denise

Good size rooms (residence room) love that it has a washing machine! It’s a dream if you are staying for longer. And has a little kitchenette which is great to have to prepare breakfast. The area is great, very walkable, and couple of metro stations and bus stops around. The cleanliness could really be better. Lot’s of dust everywhere and the washroom did not look or feel so clean, so maybe have a disinfectant on hand…
Stayed 7 nights in Jun 2024

10/10 Excellent

Xin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. Walking distance to major shopping, dining, convenience store, Japanese Kabuki show. Clean and efficient room
Stayed 5 nights in Jun 2024

10/10 Excellent

Ezzeldin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was excellent, a washing/dryer machine and a microwave were available in the room
Stayed 4 nights in Jun 2024

10/10 Excellent

Renata

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff in a neat, well-located, and spotless hotel. Easy access to metro stations. I will definitely return!
Stayed 4 nights in Jun 2024

4/10 Poor

Beiying

Travelled with family
Disliked: Staff & service
I was not notified about the checkout time at sharp 11 until the checkout day morning and after request the agreed grace time for checkout is 11:30. I rushed back to room and got luggage ready to check out, and arrived at lobby at 11:38. Then the staff insisted on fining me late checkout. When I was trying to explain that the 8min delay was due to my 60-year old mother and me carrying two loaded baggages and it also took some time to wait for the lift, a senior-aged staff (with a badge of an intern 研習中, think her name is 鈴木 although she sneakily took off her name badge after I demanded mark down her name) abruptly stopped me and scolded that no way would excuse be accepted and added ‘this is Japan, not your home country’. Her attitude astounded me as I have never experienced anything before as a frequent traveller to a country well known for service with smile. I firmly rebutted what she said with a louder voice - then to my astonishment, she started to threaten to notify police and said I would never enter Japan due to visa issue as they got photocopy of my passport. Stupid as it is, I STILL paid the late checkout charge with the help of another friendly staff (she is kind all the way to sort things out and appease my anger, think her name is Colzani San - a young woman with a western look), I ignored what the aged woman said. What is more stunning, that 鈴木 woman still kept hold a phone and murmured she followed rules and threatened to call the cop. This is more than AWFUL!

6/10 Okay

Kimihiro

Travelled with family, Business traveller
Need better quality towels
Stayed 7 nights in Jun 2024