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The Prince Park Tower Tokyo - Preferred Hotels & Resorts, LVX Collection

5.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Prince Park Tower Tokyo - Preferred Hotels & Resorts, LVX Collection

3 bars/lounges
3 bars/lounges
View from property
3 bars/lounges
3 bars/lounges

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Housekeeping
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
4-8-1 Shibakoen Minato-ku, Tokyo, Tokyo-to, 105-8563
  • Shiba Park
    ‪3 min walk‬
  • Tokyo Tower
    ‪8 min walk‬
  • Roppongi Hills
    ‪18 min walk‬
  • Tokyo (HND-Haneda)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for City Royal Suite Room, Non Smoking, Club Lounge Access, 32F [2 bed rooms, Tokyo Tower View]

City Royal Suite Room, Non Smoking, Club Lounge Access, 32F [2 bed rooms, Tokyo Tower View] | Living area

City Royal Suite Room, Non Smoking, Club Lounge Access, 32F [2 bed rooms, Tokyo Tower View]

  • 215.7 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Corner King Room, Non Smoking, 3-18F

Corner King Room, Non Smoking, 3-18F

Corner King Room, Non Smoking, 3-18F

  • 34.41 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Corner King Room, Non Smoking, Club Lounge Access, 29-31F [Tokyo Tower View]

Club Corner King Room, Non Smoking, Club Lounge Access, 29-31F [Tokyo Tower View]

Club Corner King Room, Non Smoking, Club Lounge Access, 29-31F [Tokyo Tower View]

  • 37.23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

[No Club Lounge Access] Club Corner King Room, Non Smoking (29-30F)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Corner King Room, Non Smoking, 3-18F [Tokyo Tower View]

Corner King Room, Non Smoking, 3-18F [Tokyo Tower View]

Corner King Room, Non Smoking, 3-18F [Tokyo Tower View]

  • 34.41 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

[No Club Lounge Access] Club Corner King Room, Non Smoking (29-30F) [Tokyo Tower View]

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Japanese Garden Suite, Non Smoking, 2F [2 single beds and 2 Japanese futons]

Japanese Garden Suite, Non Smoking, 2F [2 single beds and 2 Japanese futons]

Japanese Garden Suite, Non Smoking, 2F [2 single beds and 2 Japanese futons]

  • 72.43 sq m
  • Sleeps 6
  • 2 Twin Futons and 2 Twin Beds

View all photos for Standard Twin Room, Non Smoking, 3-18F

Standard Twin Room, Non Smoking, 3-18F

Standard Twin Room, Non Smoking, 3-18F

  • 28.68 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Twin Room, Non Smoking, 3-18F(Extra bed added for 3rd adult person)

Minibar, in-room safe, desk, blackout curtains

Deluxe Twin Room, Non Smoking, 3-18F(Extra bed added for 3rd adult person)

  • 38.02 sq m
  • City view
  • Sleeps 5
  • 2 Twin Beds

View all photos for Deluxe Twin Room, Non Smoking, 3-18F[Tokyo Tower View](Extra bed added for 3rd adult person)

Minibar, in-room safe, desk, blackout curtains

Deluxe Twin Room, Non Smoking, 3-18F[Tokyo Tower View](Extra bed added for 3rd adult person)

  • 38.02 sq m
  • City view
  • Sleeps 5
  • 2 Twin Beds

View all photos for Panoramic King Room, Non Smoking, 20-27F [Tokyo Tower View]

Panoramic King Room, Non Smoking, 20-27F [Tokyo Tower View]

Panoramic King Room, Non Smoking, 20-27F [Tokyo Tower View]

  • 38.02 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Junior Suite Room, Non smoking, 19-28F [Tokyo Tower View]

Panoramic Junior Suite Room, Non smoking, 19-28F [Tokyo Tower View] | View from room

Panoramic Junior Suite Room, Non smoking, 19-28F [Tokyo Tower View]

  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Japanese Garden Luxury Suite, Non Smoking, 2F [ 2 single beds and 4 Japanese futons]

Japanese Garden Luxury Suite, Non Smoking, 2F [ 2 single beds and 4 Japanese futons]

Japanese Garden Luxury Suite, Non Smoking, 2F [ 2 single beds and 4 Japanese futons]

  • 113 sq m
  • City view
  • Sleeps 8
  • 2 Twin Beds and 4 Twin Futons

View all photos for Panoramic Twin Room, Non Smoking, 19-28F [Tokyo Tower View]

Panoramic Twin Room, Non Smoking, 19-28F [Tokyo Tower View]

Panoramic Twin Room, Non Smoking, 19-28F [Tokyo Tower View]

  • 38.02 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Adjoining (2 Rooms), Deluxe Twin Rooms Non-Smoking, 3-18F [Tokyo Tower View]

Minibar, in-room safe, desk, blackout curtains

Adjoining (2 Rooms), Deluxe Twin Rooms Non-Smoking, 3-18F [Tokyo Tower View]

  • 76 sq m
  • City view
  • Sleeps 8
  • 4 Twin Beds

View all photos for Park Suite Room, Non Smoking, 11-18F

Park Suite Room, Non Smoking, 11-18F

Park Suite Room, Non Smoking, 11-18F

  • 76.44 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Club King Room, Non Smoking, Club Lounge Access, 29-31F [Tokyo Tower View]

Club King Room, Non Smoking, Club Lounge Access, 29-31F [Tokyo Tower View]

Club King Room, Non Smoking, Club Lounge Access, 29-31F [Tokyo Tower View]

  • 38.02 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

[No Club Lounge Access] Club King Room, Non Smoking (29-30F)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Non Smoking, 3-18F [Tokyo Tower View]

Standard Twin Room, Non Smoking, 3-18F [Tokyo Tower View]

Standard Twin Room, Non Smoking, 3-18F [Tokyo Tower View]

  • 28.68 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Club Corner King Room, Non Smoking, Club Lounge Access, 29-31F

Club Corner King Room, Non Smoking, Club Lounge Access, 29-31F

Club Corner King Room, Non Smoking, Club Lounge Access, 29-31F

  • 37.23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club King Room, Non Smoking, Club Lounge Access, 29-31F

Club King Room, Non Smoking, Club Lounge Access, 29-31F

Club King Room, Non Smoking, Club Lounge Access, 29-31F

  • 38.02 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

[No Club Lounge Access] Club King Room, Non Smoking (29-30F) [Tokyo Tower View]

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Twin Room, Non Smoking, 19-28F

Minibar, in-room safe, desk, blackout curtains

Panoramic Twin Room, Non Smoking, 19-28F

  • 38.2 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Panoramic Junior Suite King Room, Non Smoking, 22-27F

Panoramic Junior Suite King Room, Non Smoking, 22-27F

Panoramic Junior Suite King Room, Non Smoking, 22-27F

  • 50.11 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic King Room, Non Smoking, 20-27F

Panoramic King Room, Non Smoking, 20-27F

Panoramic King Room, Non Smoking, 20-27F

  • 38.02 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Corner King Room, Non Smoking, 19-28F [Tokyo Tower View]

Panoramic Corner King Room, Non Smoking, 19-28F [Tokyo Tower View]

Panoramic Corner King Room, Non Smoking, 19-28F [Tokyo Tower View]

  • 37.23 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Corner King Room, Non Smoking, 19-28F

Panoramic Corner King Room, Non Smoking, 19-28F

Panoramic Corner King Room, Non Smoking, 19-28F

  • 37.23 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Adjoining (2 Rooms), Deluxe Twin Rooms Non Smoking, 3-18F

Minibar, in-room safe, desk, blackout curtains

Adjoining (2 Rooms), Deluxe Twin Rooms Non Smoking, 3-18F

  • 76 sq m
  • City view
  • Sleeps 8
  • 4 Twin Beds

View all photos for Prince Suite Room, Non Smoking, 19-28F

Prince Suite Room, Non Smoking, 19-28F

Prince Suite Room, Non Smoking, 19-28F

  • 113.27 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Panoramic Junior Suite Room, Non Smoking, 19-28F

Panoramic Junior Suite Room, Non Smoking, 19-28F

Panoramic Junior Suite Room, Non Smoking, 19-28F

  • 50.11 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

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About this property

The Prince Park Tower Tokyo - Preferred Hotels & Resorts, LVX Collection

Luxury Tokyo hotel in Minato with 7 restaurants
This hotel features 7 restaurants, 3 bars/lounges, and a sauna. WiFi in public areas is free. Additionally, a 24-hour business center, a conference center, and a coffee shop/cafe are onsite.
The Prince Park Tower Tokyo - Preferred Hotels & Resorts, LVX Collection offers 603 air-conditioned accommodations with minibars and safes. This Tokyo hotel provides complimentary wired and wireless Internet access.

Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a sauna.

Guests under 20 years old are not allowed in the swimming pool, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology. There are hot springs open between 6:00 AM and 10:00 PM.
Our customers tell us they can't get enough of The Prince Park Tower Tokyo - Preferred Hotels & Resorts, LVX Collection's great location. During your stay, you're just a quick walk from Tokyo Tower. Enjoy features like free WiFi in public areas, plus 7 restaurants and 3 bars.
  • Free WiFi
  • Enjoy Modern European cuisine at Brise Verte, one of the property's 7 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes hot springs and a sauna
  • Guests really like the accommodations for the spaciousness and cleanliness
  • 8 minutes by foot from Tokyo Tower and a 3-minute drive from Tokyo Imperial Palace
The Prince Park Tower Tokyo - Preferred Hotels & Resorts, LVX Collection offers its guests hot springs and a sauna. There are 7 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces.

You'll find a 24-hour business center on site. Event space at this hotel measures 25284 square feet (2349 square meters) and includes a conference center. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury The Prince Park Tower Tokyo - Preferred Hotels & Resorts, LVX Collection. Parking is available for a fee. A complete renovation of The Prince Park Tower Tokyo - Preferred Hotels & Resorts, LVX Collection was completed in October 2016.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
Brise Verte - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner.
Yakitori Torishiba - This restaurant specializes in Japanese cuisine and serves dinner only.
Chinese Cuisine Yomeiden - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Steakhouse Katsura - This steakhouse serves dinner only.
Sushi Hamashiba - This restaurant specializes in sushi and serves lunch and dinner.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (JPY 3000 per night)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: JPY 5175 per person
  • 7 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges
  • Room service available

Restaurants on site

  • Brise Verte
  • Yakitori Torishiba
  • Chinese Cuisine Yomeiden
  • Steakhouse Katsura
  • Sushi Hamashiba

Things to do

  • Hot springs
  • Sauna
  • Shopping
  • Spa services

Family friendly

  • Corner/local shop

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (25284 square feet of space)

Spa

  • Body treatments
  • Facials
  • Hot springs
  • Hot springs open from 6:00 AM to 10:00 PM
  • Manicures and pedicures
  • Massages
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs available on site

More

  • Designated smoking areas (fines apply)
  • Renovated entire property – October 2016

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Hot springs are available for the listed optional facility fee.
A scheduled power outage will take place on January 6, 2025 from 1-5 AM and February 3, 2025 from 2-5 AM. All facilities that use power, including elevators will not be available during this time.
Additional fees apply to children 0-5 years old for breakfast when sharing existing bedding.
Check-in for guests staying in a "Premium Corner King Room, Non-Smoking", or "Premium King, Non-smoking" room type should check-in at the Premium Club Lounge on the 32nd floor. Check-in after 8 PM is at the front desk.

Renovations and closures

The following facilities or services will be unavailable from January 14 2025 to January 22 2025 (dates subject to change):
  • Hot springs
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 5175 per person
  • Covered self parking fee: JPY 3000 per night
  • Facilities fee: JPY 5000 per person, per day and includes use of: sauna; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests under 20 years old are not allowed in the hot springs.
The fitness facility, spa, and pool are only accessible for guests 20 and above.

We should mention

  • Hot springs access available from 6:00 AM to 10:00 PM.
  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Prince Hotel Tokyo Park Tower
Prince Park Tower Tokyo
Prince Park Minato
The Prince Park Hotel Tokyo
The Prince Park Tower Tokyo Hotel Minato
The Prince Park Tower Tokyo Japan
Prince Park Tower Tokyo Hotel
Prince Hotel
The Prince Park Tower Tokyo

The Prince Park Tower Tokyo - Preferred Hotels & Resorts, LVX Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 831 out of 1091 reviews" "
Rating 8 - Good. 163 out of 1091 reviews" "
Rating 6 - Okay. 52 out of 1091 reviews" "
Rating 4 - Poor. 32 out of 1091 reviews" "
Rating 2 - Terrible. 13 out of 1091 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yuraidy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option to have the best experience in Tokyo
Stayed 1 night in Oct 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Will definitely stay here again!
Stayed 3 nights in Oct 2024

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at this hotel! My husband and I stayed in the panoramic corner king room. It was very spacious, and the views were beautiful. We loved seeing the Tokyo Tower so close. There was ample space in the room for our belongings and in the bathroom to get ready. The amenities - such as toiletries, robes, and slippers - were restocked every day. It was easy walking distance to the train station. We would definitely stay here again!
Stayed 5 nights in Sep 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
A bit disappointed
The hotel was very nice, however, consiidering that it had 33 floors, it had only one lounge up on the 33rd floor and only one smoking room in the basement. You couldn't out in front of the hotel in the open air.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ahmed

Stayed 3 nights in Sep 2024

4/10 Poor

Thomas

Liked: Cleanliness
Disliked: Staff & service, amenities
The property is overpriced. Room and view was not as expected. Gym is an added cost. I was asked to leave the club lounge because they did not see my club access. Waited in line to be seated at the breakfast buffet and the food is limited. So much personal service but not enough personal touch. Overall not worth the value.
Stayed 3 nights in Oct 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel with excellent staff who are always eager to help
Stayed 7 nights in Sep 2024

10/10 Excellent

Giselle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I liked my stay at Prince Park Tower Tokyo! The staff were very friendly! I booked a room with a view which was nice and spacious for Tokyo. I guess the only thing I would say is that the hotel is a bit old and the rooms are dated.
Stayed 3 nights in Mar 2024

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we dreamed of in a Tokyo Skyscraper hotel! Arigato!
Stayed 3 nights in Oct 2024

8/10 Good

Chun-Man

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tokyo Prince Park Tower boasts spotless rooms and a warm, accommodating staff who elevate the guest experience. However, my morning tranquility was briefly interrupted by the unexpected sound of gongs around 5:30 am, echoing intermittently for about 15-20 minutes. This mysterious gonging noise, emanating from a nearby temple, added a unique touch to my stay. Despite this, the overall cleanliness and hospitality at the hotel shone through, making it a memorable and culturally immersive visit.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sombath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is spectacular! The staff are so friendly, accommodating and very helpful. Our room was clean and we had an amazing view of Tokyo Tower. Would definitely stay here again!
Stayed 4 nights in Aug 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Danny

Stayed 2 nights in Oct 2024

2/10 Terrible

Aram, Glendale

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds have bedbugs in them, got bitten multiple times and staff didn't seem to care. For "5 star rated hotel" didn't seem to live up to it, wouldn't recommend anyone to this hotel.
Stayed 3 nights in Oct 2024

4/10 Poor

Moshe

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Washroom was dirty with pee and poop in toilet from previous guest Horrible experiance
Stayed 2 nights in Oct 2024

10/10 Excellent

Andre, Menlo Park

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 4 nights in Oct 2024

10/10 Excellent

Nathan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The outside of the hotel is nothing special, but inside was amazing with the best customer service we had across our 3 week trip.
Stayed 3 nights in Oct 2024

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Armando R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give 10 stars I would. Everyone went out of their way when asked to help. The restaurants in the hotel are amazing along with the bars! Definitely would recommend this hotel ! Too much in just one hotel and the restaurants are amazing! Not one complaint. Thank you so much and we can’t wait to come back !
Stayed 6 nights in Sep 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful club floor lounge, room was on the small side and very basic as far as decor & comfort. Staff & service is excellent all around ((Service in Tokyo is generally fabulous!)
Stayed 3 nights in Oct 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here !!! I will definitely be coming back to this hotel especially for the location near Tokyo Tower
Stayed 6 nights in Oct 2024

10/10 Excellent

Larry

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful and the staff is so friendly and accommodating! Very clean!
Stayed 6 nights in Oct 2024

10/10 Excellent

Jiaqi

Liked: Cleanliness, staff & service, property conditions & facilities
Great view!
Stayed 6 nights in Sep 2024

6/10 Okay

Dengshun

Stayed 3 nights in Sep 2024