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Shibuya Excel Hotel Tokyu

4.0 star property

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Photo gallery for Shibuya Excel Hotel Tokyu

2 restaurants, breakfast served
Reception
View from property
Exterior
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Room service

Explore the area

View in a map
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043
  • Place, Shibuya Crossing
    ‪2 min walk‬
  • Place, Hachikō Memorial Statue
    ‪2 min walk‬
  • Place, Cerulean Tower
    ‪3 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪31 min drive‬

Room options

View all photos for View Twin Non-Smoking, 13 - 19F

View Twin Non-Smoking, 13 - 19F | View from room

View Twin Non-Smoking, 13 - 19F

8.6 out of 10
Excellent
(37 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin, Non-Smoking, 13 - 19F

Deluxe Twin, Non-Smoking, 13 - 19F

Deluxe Twin, Non-Smoking, 13 - 19F

7.0 out of 10
Good
(2 reviews)
  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

8.8 out of 10
Excellent
(27 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, 1 Bedroom

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Single Room, 1 Bedroom

8.2 out of 10
Very good
(32 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Superior Double Room with Park View - Non-Smoking

Superior Double Room with Park View - Non-Smoking

Superior Double Room with Park View - Non-Smoking

8.2 out of 10
Very good
(23 reviews)
  • 20 sq m
  • Park view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Excel Double Room - Non-Smoking

Excel Double Room - Non-Smoking

Excel Double Room - Non-Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Non-Smoking, 7 - 12F

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Double Non-Smoking, 7 - 12F

8.6 out of 10
Excellent
(21 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Double Non-Smoking, 14 - 19F

Premier Double Non-Smoking, 14 - 19F

Premier Double Non-Smoking, 14 - 19F

9.0 out of 10
Wonderful
(17 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room Non-Smoking, 7 - 12F

Triple Room Non-Smoking, 7 - 12F

Triple Room Non-Smoking, 7 - 12F

9.0 out of 10
Wonderful
(6 reviews)
  • 34 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quad Room Non-Smoking, 7 - 12F

Quad Room Non-Smoking, 7 - 12F

Quad Room Non-Smoking, 7 - 12F

8.4 out of 10
Very good
(9 reviews)
  • 40 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Semi Double Room Non-Smoking, 13 - 19F

Semi Double Room Non-Smoking, 13 - 19F

Semi Double Room Non-Smoking, 13 - 19F

8.8 out of 10
Excellent
(51 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Excel Semi-Double Non-Smoking, 21 - 24F

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Excel Semi-Double Non-Smoking, 21 - 24F

8.8 out of 10
Excellent
(17 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Standard Twin Non-Smoking, 7 - 12F

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Twin Non-Smoking, 7 - 12F

9.2 out of 10
Wonderful
(14 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Excel Twin Non-Smoking, 21 - 24F

Excel Twin Non-Smoking, 21 - 24F | View from room

Excel Twin Non-Smoking, 21 - 24F

8.6 out of 10
Excellent
(23 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

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Lobby
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4.7 out of 5, Exceptional, 1,033 reviews
The price is €215
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SHIBUYA STREAM HOTEL

About this property

Shibuya Excel Hotel Tokyu

Luxury hotel with 2 restaurants and a 24-hour front desk
This smoke-free hotel features 2 restaurants, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, conference space, and concierge services.
Shibuya Excel Hotel Tokyu offers 408 accommodations with safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels and pay movies.

Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, bidets, and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Shibuya Excel Hotel Tokyu's great location gets high marks from our customers. During your stay, you're just a quick walk from Shibuya Crossing. Free WiFi in public areas, 2 restaurants, and a bar are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop, and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Guests really like the accommodations for the spaciousness, cleanliness, and overall comfort
  • Steps from Shibuya Crossing and a 4-minute drive from National Stadium
  • Airport shuttle service available for a fee
There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 108 square feet (10 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A vending machine, multilingual staff, and concierge services are also featured at the luxury Shibuya Excel Hotel Tokyu. For a fee, parking is available.

This 4-star Tokyo hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.
Shibuya Excel Hotel Tokyu has 2 restaurants serving breakfast only.
Room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (JPY 3,000 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 108 square feet of conference space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Lift

More

  • 25 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay films

Food and drink

  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately JPY 3500 per person
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Covered self parking fee: JPY 3000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo

Shibuya Excel Hotel Tokyu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1345 out of 1911 reviews
Rating 8 - Good. 394 out of 1911 reviews
Rating 6 - Okay. 105 out of 1911 reviews
Rating 4 - Poor. 33 out of 1911 reviews
Rating 2 - Terrible. 34 out of 1911 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room a decent size but the bed smaller than North American size
Stayed 7 nights in Sep 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities
Very friendly service
Stayed 1 night in Sep 2025

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very central location close to everything. Great view of the famous crossing from the hotel. Staff were very useful, helping with taxis.
Stayed 2 nights in Sep 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Second stay with them and it’s the perfect spot
Stayed 9 nights in Sep 2025

10/10 Excellent

Monaf

Stayed 2 nights in Sep 2025

10/10 Excellent

Kenneth

Stayed 3 nights in Aug 2025

10/10 Excellent

Margarita

Travelled with family

Excellent Stay

Was a very good stay . Staff were Courteous and Helpful Very good location.
Stayed 4 nights in Sep 2025

10/10 Excellent

serge

Stayed 5 nights in Sep 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay here again

Delicious breakfast. Great views. Excellent location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Qadair

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property no complaints
Stayed 5 nights in Sep 2025

10/10 Excellent

Rougayyah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in the heart of Shibuya. You are able to access the JR line very easily. The room was exceptionally clean and spacious.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a wonderful hotel for walking around Shibuya
Stayed 5 nights in Sep 2025

8/10 Good

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Busy area but great stay
Stayed 6 nights in May 2025

6/10 Okay

Jimmy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Breakfast on 25th floor with the rudest staff

1. No one at the check in counter and lack of clear signage. 2. Breakfast on 25th floor. Staff extremely unaccommodating and rude. When we overstayed the closing hour. Staff one time was rude and told us to leave instead of asking nicely. The next morning even ruder. Aside from the breakfast experience, everything was good.
Stayed 4 nights in Sep 2025

8/10 Good

Jefferson, Fort Washington

Stayed 5 nights in Aug 2025

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property to stay at for your first time visiting Japan! So convenient!
Stayed 8 nights in Aug 2025

10/10 Excellent

Juan

Stayed 3 nights in Aug 2025

10/10 Excellent

NG SAU LING

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained for a 25years old hotel. Still the most conveniently located hotel in Shibuya.
Stayed 3 nights in Aug 2025

8/10 Good

ALMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in Aug 2025

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient. Cool views of Shibuya Crossing. Laundry is very limited. One machine on three floors
Stayed 4 nights in Aug 2025

8/10 Good

Sheetal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we took the corner unit overlooking the shibuya crossing which was amazing. Also it was close to station and food court. The entrance to the hotel is in on the 5th floor and there were not any signs indicating how to get to this corner elevazor to acces the hotel?
Stayed 2 nights in Aug 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience. Would not want to stay anywhere else on our next visit. Can’t say enough good things. Thank you Excel!
Stayed 5 nights in Aug 2025

10/10 Excellent

Ryan, Jordan

Amazing location!
Stayed 1 night in Aug 2025

10/10 Excellent

Deborah, Carlsbad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our three night stay was a great start to our trip. Thank you.
Stayed 3 nights in Aug 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay!! Staff are excellent
Stayed 3 nights in Aug 2025