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Hotel New Otani Tokyo Garden Tower

4.5 star property

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Photo gallery for Hotel New Otani Tokyo Garden Tower

Japanese garden
Point of interest
Property amenity
Garden Tower Deluxe Room, Non Smoking, Run of House
Body treatments, facials

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Spa
  • Housekeeping

Explore the area

Map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo Garden Tower, Tokyo, Tokyo-to, 102-8578
  • Hotel New Otani Tokyo
    ‪4 min walk‬
  • Tokyo Imperial Palace
    ‪18 min walk‬
  • National Stadium
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪45 min drive‬

Room options

View all photos for Garden Tower Standard Room, Garden View, Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Standard Room, Garden View, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Garden Tower Standard Triple Room, Non Smoking

Garden Tower Standard Triple Room, Non Smoking

Garden Tower Standard Triple Room, Non Smoking

  • 40 sq m
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Garden Tower Standard Twin Room, Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Standard Twin Room, Smoking

  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

  • Sleeps 6
  • 4 Twin Beds

View all photos for Garden Tower Suite , Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Suite , Non Smoking

  • 74 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

  • Sleeps 5
  • 3 Twin Beds

View all photos for Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

  • Sleeps 8
  • 4 Twin Beds

View all photos for Garden Tower Deluxe Room, Non Smoking, Run of House

Garden Tower Deluxe Room, Non Smoking, Run of House

Garden Tower Deluxe Room, Non Smoking, Run of House

  • 50 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Garden Tower Deluxe Triple Room, Non Smoking

Garden Tower Deluxe Triple Room, Non Smoking

Garden Tower Deluxe Triple Room, Non Smoking

  • 50 sq m
  • Sleeps 5
  • 3 Large Twin Beds

View all photos for Garden Tower Standard Twin Room, Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Standard Twin Room, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Double Room, Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Standard Double Room, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Double Room, Garden View, Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Standard Double Room, Garden View, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Tower Standard Room, Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Standard Room, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • Sleeps 4
  • 2 Twin Beds

Similar properties

The Main room Premium Deluxe Room, Smoking

Hotel New Otani Tokyo The Main

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (1003)
The price is €467
for 1 room
includes taxes & fees
17 Mar - 18 Mar
Hotel New Otani Tokyo The Main

About this property

Hotel New Otani Tokyo Garden Tower

Luxury hotel with 20 restaurants and bars
20 restaurants, 4 bars/lounges, and a coffee shop/cafe are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, a business center, and a meeting room are onsite.
Hotel New Otani Tokyo Garden Tower offers 836 accommodations with minibars and safes. Beds feature down comforters. Premium digital television is provided. Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries.

This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
Our customers tell us they can't get enough of Hotel New Otani Tokyo Garden Tower's great location. During your stay, you're just a quick walk from Hotel New Otani Tokyo. Enjoy features like free WiFi in public areas and free self parking, plus 20 restaurants.
  • Free WiFi and wired Internet in some public areas
  • Free self parking
  • Drinking and dining options include 20 restaurants, a coffee shop, and 4 bars/lounges
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the clean accommodations and the location
  • Just a 2-minute drive from Tokyo Imperial Palace and a few minutes from Tokyo Tower
  • Airport shuttle service available for a fee
There are 20 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 4 bars/lounges. Business amenities include a business center and a meeting room.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Spa services, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Hotel New Otani Tokyo Garden Tower. An airport shuttle at scheduled times is available for a fee. Free self parking is available.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.
Hotel New Otani Tokyo Garden Tower has 20 restaurants on site.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge) from 7:30 AM to 9:30 PM
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: JPY 3680-8855 for adults and JPY 3220-5175 for children
  • 20 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges
  • Room service available

Things to do

  • Shopping
  • Spa services

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • A meeting room

Outdoors

  • Garden
  • Japanese garden

Spa

  • Body treatments
  • Facials

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Lift door width (centimetres): 104
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down duvet
  • Hypo-allergenic bedding

Bathroom

  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • 30-inch TV
  • Digital channels
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children 0-5 years old, and can be requested onsite for the listed child breakfast fee.
Meals are not included in the room rate for children ages 5 and younger included in the reservation.

Renovations and closures

This property is closed from February 24 2025 to February 25 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free, per registered adult, when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults, and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way)
  • Facilities fee: JPY 6000 per person, per day and includes use of: sauna; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Children age 3 and younger must share existing bedding with an adult. Extra beds are not available for children.

We should mention

  • One child 5 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Tokyo Garden Tower
Hotel New Otani Garden Tower
New Otani Tokyo Garden Tower
New Otani Garden Tower
Hotel New Otani Tokyo Garden Tower Japan
New Otani Tokyo Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel
Hotel New Otani Tokyo Garden Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel Tokyo

Hotel New Otani Tokyo Garden Tower Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 699 out of 1007 reviews
Rating 8 - Good. 211 out of 1007 reviews
Rating 6 - Okay. 53 out of 1007 reviews
Rating 4 - Poor. 25 out of 1007 reviews
Rating 2 - Terrible. 19 out of 1007 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shaun

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice and quiet getaway close to the metro station
Stayed 5 nights in Oct 2024

6/10 Okay

Thomas

Travelled with family
Liked: Property conditions & facilities
Not bad but nothing special
Stayed 3 nights in Nov 2024

6/10 Okay

Josef

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Positives: It is near a lot of restaurants and a major subway station that is within walking distance. The staff are also very helpful and friendly. The room we had was also pretty large and quiet, which was mainly what we were looking for. Negatives: The Garden Tower is starting to show its age. I stayed in a large deluxe room and the layout was unusual along with having a small outdated bathroom. We also noticed that there was mold on the ceiling in the living room. Big mold spots on an area probably 5 or 6 feet across. I took a picture and went down to the front desk and they quickly moved us to another room which had been remodeled recently and looked more updated. They also gave us a free desert for our trouble. Also the television was not a smart TV, and only had access to local cable channels. I feel like having access to streaming services should be a basic amenity in 2024. The breakfast at this hotel is also very bad, I'd say the worst I had in my 2 months in Japan. I strongly suggest you skip it. It was crowded and the food was lukewarm and honestly not very good. We paid nearly 5,000 yen per person felt very ripped off. Because of this experience on our first morning here, we didn't even try any of the other restaurants they had at the hotel. Final word: This hotel is ok, but it could be an incredible hotel if they updated the rooms and had a respectable breakfast on site.
Stayed 5 nights in Nov 2024

10/10 Excellent

Jake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property and nice staff. Lost our phone in a restaurant and they had it for us right away.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jamal, Princeton JCT

Liked: Cleanliness
Good
Stayed 1 night in Nov 2024

10/10 Excellent

Mohd Faraz, Basking Ridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Nov 2024

8/10 Good

Kim Nhan

Stayed 2 nights in Oct 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and service. Many good dining options on site. There may be other places that are more walkable or accessible to other parts of Tokyo, but it was fine by subway or taxi.
Stayed 2 nights in Nov 2024

10/10 Excellent

kAZUNARI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property
Stayed 2 nights in Nov 2024

10/10 Excellent

Suraj

Stayed 1 night in Nov 2024

10/10 Excellent

Irina

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Rodel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Metro subway is walking distance to anywhere you want to go in the city. It has a very nice japanese garden also.
Stayed 4 nights in Nov 2024

8/10 Good

Teresa, Bellevue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The major reason I booked this hotel was because of the beautiful garden.
Stayed 6 nights in Nov 2024

10/10 Excellent

Gardner

Stayed 2 nights in Sep 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Gardens at the New Otani!
We had a wonderful stay at the New Otani Tokyo Garden Tower. The service was top-notch and the gardens were absolutely beautiful—very well-kept and serene. I recommend visiting the gardens at night and during the day to get two different experiences and types of photos. It is conveniently located near the train station and the Imperial Gardens. The rooms were slightly dated but clean and nicely appointed. The restaurants were very overpriced for my taste, but there were plenty of food options nearby.
Stayed 3 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

8/10 Good

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Property was in a good area, close to trains and restaurants. Restaurants inaide the hotel were unfortunately way over priced. There is a Tully's cafe and Family via garden tower walkway and go down to level 2. Or across the street from the Rolls Royce showroom is a city bakery. Onsite Japanese gardens were lovely. Rooms were musty and smelled stale (old smoke?) But clean! Very good counter staff and luggage staff.
Stayed 3 nights in Oct 2024

10/10 Excellent

Camillus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice park . Beautifull !!!
Stayed 3 nights in Nov 2024

10/10 Excellent

Vannesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beautiful massive hotel . Great service lovely views , so many options. will definitely stay again .
Stayed 3 nights in Oct 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent our first few days in Japan here acclimating. Upgraded to an amazing city view room. Lots of onsite dining options and beautiful gardens plus an actual outdoor swimming pool. Excellent location for exploring Tokyo.
Stayed 1 night in Sep 2024

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean with big hotel rooms!
Stayed 2 nights in Nov 2024

2/10 Terrible

FUKUSHIMA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
I have lived and traveled in Japan for over 50 years, and this is only hotel I come back to, time and again.
Stayed 4 nights in Oct 2024