I recently stayed at the Metropolitan Edmont Hotel in Tokyo, and overall, it was a mixed experience. The room was clean and comfortable, but at 200 square feet, including the bathroom, the moveable space was tight—even for one person.
One thing to note: I wouldn’t recommend taking the train to or from the hotel if you have luggage. The quarter-mile walk with stairs along the way was inconvenient, and I’d advise sticking with a taxi instead—lesson learned.
The hotel staff spoke enough English to communicate, but in comparison to other areas around Tokyo, I found their proficiency could have been better. The concierge and front desk were helpful in giving recommendations for places to eat or a nice cafe, but the check-in process was lacking. I wasn’t oriented to how the room worked (which was different from other countries), nor was I informed about the laundry service, gym, where to find ice, the microwave, or the vending machines. I also received no verbal information about the hotel’s restaurants, cafe, or bar. I felt the front desk could have done a better job of making my introduction to the hotel more welcoming and informative.
That said, the staff were always polite and willing to help when I asked questions. My room was cleaned when I pressed the button, and a fresh set of pajamas was provided nightly, which was a nice touch. The apps on the TV were plentiful, though I primarily used Netflix, which worked.