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HOTEL MYSTAYS Ueno East

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for HOTEL MYSTAYS Ueno East

Reception
Premium bedding, down duvets, desk, blackout curtains
Front of property
Hallway
Breakfast served

Reviews

8.0 out of 10

Very good

Popular amenities

  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
5-5-6 Higashiueno, Taito-ku, Tokyo, Tokyo-to, 110-0015
  • Ameyoko Shopping District
    10 min walk
  • Ueno Park
    11 min walk
  • Ueno Zoo
    13 min walk
  • Tokyo (HND-Haneda)
    33 min drive

Room options

View all photos for Superior Double Room, Non Smoking (Eco Plan - No Cleaning Service)

Premium bedding, down duvets, desk, blackout curtains

Superior Double Room, Non Smoking (Eco Plan - No Cleaning Service)

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking (Eco Plan - No Cleaning Service)

Property amenity

Standard Twin Room, Non Smoking (Eco Plan - No Cleaning Service)

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, Non Smoking

Premium bedding, down duvets, desk, blackout curtains

Standard Double Room, Non Smoking

  • 11 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Semi Double, Non Smoking

Premium bedding, down duvets, desk, blackout curtains

Standard Semi Double, Non Smoking

  • 11 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Superior Double Room, Non Smoking

Premium bedding, down duvets, desk, blackout curtains

Superior Double Room, Non Smoking

  • 14 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Triple Room, Non Smoking (Eco Plan - No Cleaning Service)

Premium bedding, down duvets, desk, blackout curtains

Standard Triple Room, Non Smoking (Eco Plan - No Cleaning Service)

  • 28 sq m
  • Sleeps 6
  • 3 Large Twin Beds

View all photos for Standard Semi Double, Non-Smoking (Eco Plan - No Cleaning Service)

Premium bedding, down duvets, desk, blackout curtains

Standard Semi Double, Non-Smoking (Eco Plan - No Cleaning Service)

  • 11 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Standard Queen, Non-Smoking (Eco Plan - No Cleaning Service)

Property amenity

Standard Queen, Non-Smoking (Eco Plan - No Cleaning Service)

  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, Non Smoking (Eco Plan - No Cleaning Service)

Premium bedding, down duvets, desk, blackout curtains

Standard Double Room, Non Smoking (Eco Plan - No Cleaning Service)

  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, Non Smoking

Premium bedding, down duvets, desk, blackout curtains

Standard Triple Room, Non Smoking

  • 28 sq m
  • Sleeps 6
  • 3 Large Twin Beds

View all photos for Standard Twin Room, Non Smoking

Property amenity

Standard Twin Room, Non Smoking

  • 21.0 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Queen, Non Smoking

Property amenity

Standard Queen, Non Smoking

  • 14 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior

Ueno Hotel

Free WiFi
Air conditioning
Breakfast available
Laundry
3.9 out of 5, Good, (1004)
The price is €69
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Ueno Hotel

About this property

HOTEL MYSTAYS Ueno East

Hotel with a 24-hour front desk, near Sensoji Temple
A restaurant, self parking, and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, a front-desk safe, and multilingual staff are onsite.
HOTEL MYSTAYS Ueno East offers 150 air-conditioned accommodations with coffee/tea makers and slippers. Beds feature down comforters and premium bedding. LED televisions come with satellite channels and pay movies.

Bathrooms include shower/tub combinations with deep soaking bathtubs, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Our customers tell us they enjoy HOTEL MYSTAYS Ueno East's walkable location. During your stay, you're just a quick walk from Ameyoko Shopping District. Features include free WiFi in public areas, plus a restaurant and breakfast (surcharge).
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • To-go breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, a multilingual staff, and an elevator
  • Guests speak favorably about the overall condition of the property and the area's walkability
  • Within a 15-minute walk of Ueno Park and Ueno Zoo
There's a restaurant on site. WiFi is free in public spaces. A vending machine, multilingual staff, and dry cleaning/laundry services are also featured at HOTEL MYSTAYS Ueno East. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Tokyo hotel is smoke free.

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 9:30 AM.
朝食レストラン - This restaurant serves breakfast only. Reservations are required.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Covered self parking on site (JPY 1600 per night)
  • Limited on-site parking
  • Height restrictions apply for on-site parking

Food and drink

  • To-go breakfast available for a fee daily 7:00 AM–9:30 AM: JPY 1000 for adults and JPY 1000 for children
  • 1 restaurant

Restaurants on site

  • 朝食レストラン

Family friendly

  • Fridge

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Premium bedding

Bathroom

  • Bidet
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • LED TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Scheduled air-conditioning and hot water outages will take place on October 15 to November 30, 2024 from 11 AM to 3 PM.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately JPY 1000 for adults and JPY 1000 for children
  • Covered self parking fee: JPY 1600 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chisun
Chisun Hotel
Chisun Hotel Ueno
Chisun Ueno
Chisun Ueno Hotel
Hotel Chisun
Hotel Chisun Ueno
Ueno Chisun Hotel
Chisun Hotel Taito
Chisun Hotel Ueno Tokyo, Japan
Hotel UENO EAST
Hotel Ueno East Tokyo, Japan
HOTEL MYSTAYS
MYSTAYS Ueno East
MYSTAYS
HOTEL MYSTAYS Ueno East Tokyo Japan
HOTEL MYSTAYS Ueno East Tokyo
HOTEL MYSTAYS Ueno East Tokyo
MYSTAYS Ueno East Tokyo
MYSTAYS Ueno East
Hotel HOTEL MYSTAYS Ueno East Tokyo
Tokyo HOTEL MYSTAYS Ueno East Hotel
Hotel HOTEL MYSTAYS Ueno East
Hotel UENO EAST
Chisun Hotel Ueno
HOTEL MYSTAYS Ueno East Hotel
HOTEL MYSTAYS Ueno East Tokyo
HOTEL MYSTAYS Ueno East Hotel Tokyo

HOTEL MYSTAYS Ueno East Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 304 out of 1002 reviews" "
Rating 8 - Good. 461 out of 1002 reviews" "
Rating 6 - Okay. 162 out of 1002 reviews" "
Rating 4 - Poor. 52 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Damien

Stayed 3 nights in Jul 2024

8/10 Good

Chong

Stayed 3 nights in Jun 2024

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 10 nights in May 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

8/10 Good

Dave

Stayed 1 night in May 2024

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are standard Japanese size which is smaller than most North American rooms. The room and bathroom is clean and has all the amenities.
Stayed 9 nights in May 2024

10/10 Excellent

Liam

Stayed 8 nights in May 2024

6/10 Okay

Gail

Travelled with group
Breakfast- You had to order breakfast when you check-in and most breakfast was sold out except egg sandwich. Rooms seem smaller than pictures.
Stayed 1 night in May 2024

10/10 Excellent

Ivan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Great location. The staff were very patient and accomodating. The breakfast was simple, but delicious.
Stayed 2 nights in May 2024

4/10 Poor

Billy

Disliked: Cleanliness, amenities
The front desk staff were great! I definitely had some miscommunications with the house keeping staff. Which may be on me. But they did disturb me with the "Do not disturb" sign up. But the nooks and crannies of this room were gross. Bathroom had a moldy smell, especially after a rain. There are better places in the area to stay.
Stayed 18 nights in Apr 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean quiet hotel within walking distance from Ueno. Breakfast options are limited (and did not have one that was on the picture but was not offered). Other than this, it was totally fine.
Stayed 1 night in May 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet and clean hotel. Breakfast options were limited (sandwich or bento box) and felt repetitive with 5 days of stay, but would have been fine for a shorter stay. A salad option I saw on pictures was not offered.
Stayed 4 nights in May 2024

4/10 Poor

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was way too hot/ uncomfortable , no AC.
Stayed 3 nights in Apr 2024

6/10 Okay

marni, ottawa

Liked: Cleanliness, staff & service
Staff were very welcoming and got us checked in quickly. Downfall was there was no AC. It was 25 degrees Celsius both days we were there and it was hot! We had to sleep with the window open to try and sleep and it was loud first thing in the morning. Beds were very hard. Overall great location and average room.
Stayed 2 nights in Apr 2024

8/10 Good

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s important to me to have a 24/7 front desk especially in a foreign country.
Stayed 11 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

6/10 Okay

MARJORIE

Travelled with group
Liked: Cleanliness, staff & service
It was very warm in the room, hard time adjusting temperature.
Stayed 1 night in Feb 2024

2/10 Terrible

Daisuke

Business traveller
Disliked: Cleanliness, property conditions & facilities
Humidifier and toilet were moldy. No heater during the winter.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Not for people with disabilities
Not a good hotel for people with a walking/standing disability. There are no ramps or railings at the entrance. Infact, there are stairs without any railings and poor night time lighting. So if you have a walking impediment or require a wheelchair, then this is not the hotel to book. Air ventilation is poor so the room, during the winter, is very stuffy. They provide a humidifier/air purifier machine but it wasn't all that helpful. Crack open a window to let some fresh air in but if you're staying in the winter then make sure to keep your body and head warm at night. It was very cold since there's no thermostat for the rooms. They have a central air conditioner that runs but it was not working during the first 2 days of our stay. The elevator closes quickly so watch out for that. The front desk people were polite and nice. There were room/stay amenities at the lobby (e.g. toothpaste and toothbrushes, wash clothes, etc.). The room has very good shampoo, conditioner, and body wash. The rooms with single beds were very small; they are only big enough for 1 person...maybe 2 people of smaller statures. I recommend booking the rooms with 2 beds if you want a normal sized room. The bathtub (at least the one in our single bed room) had, what feels like, a very flimsy bottom. I felt like I would break it if I stayed in the tub too long. The height between the floor to ceiling in the bathroom is shorter and you have to step over a small wall to get into the bathroom.
Stayed 7 nights in Dec 2023

8/10 Good

Yuen Ping

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2023

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, room had everything we needed and staff were very helpful and friendly.
Stayed 4 nights in Nov 2023

10/10 Excellent

Carlo, New York

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Practically everything about this property was good. One thing that can be improved is the poor wifi— it has been a consistent complaint of guests. The property should do something about it.
Stayed 6 nights in Dec 2023

4/10 Poor

Lewis Raymond

Travelled with partner
Disliked: Cleanliness
Quite a bit smaller than planned. Hard for two travellers. Also had some mould and stains in the bathroom area.
Stayed 13 nights in Nov 2023