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Ginza Grand Hotel

3.5 star property

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Photo gallery for Ginza Grand Hotel

In-room safe, iron/ironing board, free WiFi
Reception
Exterior
Lobby
2 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Laundry
  • Breakfast available
  • Free WiFi
  • Air conditioning

Explore the area

Map
8-6-15 Ginza Chuo-ku, Tokyo, Tokyo-to, 104-0061
  • Ginza Six
    ‪5 min walk‬
  • Tokyo Imperial Palace
    ‪2 min drive‬
  • Tokyo Tower
    ‪2 min drive‬
  • Tokyo (HND-Haneda)
    ‪14 min drive‬

Room options

View all photos for Single Room, Smoking

In-room safe, iron/ironing board, free WiFi

Single Room, Smoking

  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room, Non-Smoking

In-room safe, iron/ironing board, free WiFi

Single Room, Non-Smoking

  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Twin Room, Non Smoking

In-room safe, iron/ironing board, free WiFi

Deluxe Twin Room, Non Smoking

  • 35 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Double Room, Non Smoking

In-room safe, iron/ironing board, free WiFi

Double Room, Non Smoking

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, Non Smoking

Room amenity

Superior Double Room, Non Smoking

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, Smoking

In-room safe, iron/ironing board, free WiFi

Twin Room, Smoking

  • 18 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Twin Room, Non Smoking

In-room safe, iron/ironing board, free WiFi

Twin Room, Non Smoking

  • 18 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Run of House for 2 Guests, Non Smoking

In-room safe, iron/ironing board, free WiFi

Run of House for 2 Guests, Non Smoking

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for [6 PM Check-in, 11 AM Check-out] Single Room, Non Smoking

In-room safe, iron/ironing board, free WiFi

[6 PM Check-in, 11 AM Check-out] Single Room, Non Smoking

  • Sleeps 1
  • 1 Twin Bed

View all photos for Premier Twin Room, Non Smoking

In-room safe, iron/ironing board, free WiFi

Premier Twin Room, Non Smoking

  • 40 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for [6 PM Check-in, 11 AM Check-out] Single Room, Smoking

In-room safe, iron/ironing board, free WiFi

[6 PM Check-in, 11 AM Check-out] Single Room, Smoking

  • Sleeps 1
  • 1 Twin Bed

View all photos for Premier Twin Room, Smoking

In-room safe, iron/ironing board, free WiFi

Premier Twin Room, Smoking

  • 40 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Double Room, Smoking

In-room safe, iron/ironing board, free WiFi

Superior Double Room, Smoking

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Run of House for 1 Guest, Non Smoking

In-room safe, iron/ironing board, free WiFi

Run of House for 1 Guest, Non Smoking

  • 16 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for [6 PM Check-in, 11 AM Check-out] Twin Room, Non Smoking

In-room safe, iron/ironing board, free WiFi

[6 PM Check-in, 11 AM Check-out] Twin Room, Non Smoking

  • Sleeps 4
  • 2 Twin Beds

View all photos for [6 PM Check-in, 11 AM Check-out] Twin Room, Smoking

In-room safe, iron/ironing board, free WiFi

[6 PM Check-in, 11 AM Check-out] Twin Room, Smoking

  • Sleeps 4
  • 2 Twin Beds

View all photos for Double Room, Smoking

In-room safe, iron/ironing board, free WiFi

Double Room, Smoking

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for [6 PM Check-in, 11 AM Check-out] Double Room, Non Smoking

In-room safe, iron/ironing board, free WiFi

[6 PM Check-in, 11 AM Check-out] Double Room, Non Smoking

  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking [For 3-4 guests]

In-room safe, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking [For 3-4 guests]

  • 31 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Beds

View all photos for [6 PM Check-in, 11 AM Check-out] Double Room, Smoking

In-room safe, iron/ironing board, free WiFi

[6 PM Check-in, 11 AM Check-out] Double Room, Smoking

  • Sleeps 3
  • 1 Double Bed

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About this property

Ginza Grand Hotel

Hotel with 2 restaurants, a quick walk to Ginza Six
Along with 2 restaurants, this hotel has concierge services and dry cleaning. WiFi in public areas is free. Additionally, a 24-hour front desk, a convenience store, and a front-desk safe are onsite.
Ginza Grand Hotel offers 257 air-conditioned accommodations with safes and slippers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bidets, toilets with an electronic bidet, complimentary toiletries, and hair dryers. This Tokyo hotel provides complimentary wired and wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at Ginza Grand Hotel. During your stay, you're just a quick walk from Ginza Six. Enjoy features like free WiFi in public areas, plus 2 restaurants and breakfast (surcharge).
  • Free WiFi and wired Internet
  • Enjoy Japanese cuisine while dining at GINZA RABU
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Ginza Six and Tsukiji Outer Market
There are 2 restaurants on site, along with a grocery/convenience store. Public spaces have free WiFi and wired Internet. Ginza Grand Hotel also features multilingual staff, concierge services, and dry cleaning/laundry services.
For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10 AM.
GINZA RABU - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner.
GINZA UDON URARA - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Open daily.

Languages

English, Italian, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 10 AM for a fee: JPY 2,268 per person
  • 2 restaurants

Restaurants on site

  • GINZA RABU
  • GINZA UDON URARA

Things to do

  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Meals are not included in the room rate for children ages 5 years and under whose stay is included

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free, per registered adult, when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately JPY 2268 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child 5 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

com's Ginza hotel
com's hotel Ginza
hotel com's Ginza
Ginza Grand Hotel
Ginza Grand
Coms Ginza Hotel
Ginza Grand Hotel Tokyo, Japan
Ginza Grand Hotel Hotel
Ginza Grand Hotel Tokyo
Ginza Grand Hotel Hotel Tokyo

Ginza Grand Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 306 out of 1002 reviews
Rating 8 - Good. 387 out of 1002 reviews
Rating 6 - Okay. 202 out of 1002 reviews
Rating 4 - Poor. 68 out of 1002 reviews
Rating 2 - Terrible. 39 out of 1002 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2024

2/10 Terrible

Li

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff & service are great. However, this hotel would need some capital expenditures at its earliest convenience to upgrade their bathrooms and carpet... My white socks turned black and the outdated bathroom reminded me of my childhood back in the 80's!
Stayed 4 nights in Dec 2024

4/10 Poor

Wayne

Stayed 2 nights in Dec 2024

8/10 Good

Colin, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel is an older facility, older yellow bathrooms need a renovation update. Amazing staff! Good location by Shimbashi station. On the edge of Ginza.
Stayed 3 nights in Dec 2024

10/10 Excellent

XIAN LIN

Stayed 5 nights in Nov 2024

10/10 Excellent

James

Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cheap motel room wrapped in a golden shell
Writing this review to help fellow travelers to avoid a huge spam , this is the first time I experience such a huge gap between Hotel.com description and the actual situation, unlike the 7.8 online reviews , I would rate it 3 out of 10. The Grand Ginza Hotel is in fact a very poor managed hotel with unbelievable low quality room, first , the size of the room is the smallest I have witnessed, compared to other hotels , it's a ripoff, I can barely move around in the 2 meter long , 1 meter wide walk way with a my . Second, the furniture is either chipped or stained. Look at the picture , thirdly , what kind of hotel offers only ONE pillow ? Not four, not two, but just one! Finally, the bathroom ......dim light, rustic fixtures, if I get a chance to look at the actual picture ( not a polished ) before I book, I would have known that I am going to stay in a motel room not a so called 3 and half hotel :( Yes, Ginza , by all means , a prime location in Tokyo , but with the sufficient transportation, that doesn't mean you have to downgrade your room to such low level ! Oh, only ONE tiny elevator for this grand Ginza hotel, if you need to catch a train to the airport , be prepared to wait 20 mins . 100%Disappointed and would never return or choose Ginza location again .
The single bed takes 80% space of the room , all the way to the window
Check the tiny doorway , no way to open a 28* suitcase, it will block the door to the bathroom
The bathroom that looks like a cheap motel or even worse
Stayed 1 night in Dec 2024

4/10 Poor

Reggie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Cynarra, Las Vegas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Everything was excellent except that the building was old.
Stayed 8 nights in Nov 2024

2/10 Terrible

hang yee

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet was completely yellow and smelled extremely bad. I had to book another hotel for those nights and wasted my money
Stayed 3 nights in Nov 2024

10/10 Excellent

Robert P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CENTER OF ALL
GINZA GRAND IS VERY STRATEGICALLY LOCATED. CONVENIENCE STORES AS THE HOTEL'S NEIGHBORS INCLUDING BURGER JOINTS AND GOOD SHOPS TOO. WALKING DISTANCE TO THE TRAIN STATION AND TO THE MAIN SHOPPING AREA.
Stayed 5 nights in Nov 2024

6/10 Okay

Frank

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Lobby too small, only two chairs. Elevator too small. Only two.
Stayed 3 nights in Nov 2024

4/10 Poor

Kin Kwan

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, property conditions & facilities
the hotel is old and facilities looked aged
Stayed 3 nights in Nov 2024

4/10 Poor

andrew

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom constantly smelled moldy. Overall condition of the hotel gives a worn down impression.
Stayed 8 nights in Oct 2024

8/10 Good

Daniel, coral springs

Stayed 1 night in Oct 2024

8/10 Good

Long

Stayed 5 nights in Oct 2024

6/10 Okay

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was very spacious but the room itself was outdated. Bed was very uncomfortable as well. Staff was very friendly and helpful!
Stayed 5 nights in Oct 2024

10/10 Excellent

ANTHONY

Ginza -fun escape
Charming hotel good location simple rooms just wished my space was bigger but it was just right for this stay , maybe next time I will get a bigger room , safe was very friendly and my only suggestion is have a taxi service for easy pick up
Stayed 4 nights in Oct 2024

10/10 Excellent

MARC

Stayed 1 night in Oct 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was bigger than expected. Staff was very friendly and check in was quick. Ginza area was busy but a lot to see and continently next to a Family Mart.
Stayed 1 night in Oct 2024

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
Great location, hotel experience was ok, but not great.

2/10 Terrible

Ellie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Unfortunately we had a very dirty room. Hair all over the bed and actually blood stained all over the quilt cover. We were in Japan 2 wks and this hotel was our most expensive stay but also our most disappointing stay. Very outdated and unsanitary
Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2024