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City Hotel Leiden

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for City Hotel Leiden

Exterior
Property grounds
TV
Interior
Bar (on property)

Reviews

7.4 out of 10

Good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Parking included
  • Laundry
  • Free WiFi
  • Restaurant

Explore the area

Map
Lange Mare 43, Leiden, 2312 GP
  • Leidse Schouwburg - Stadsgehoorzaal
    1 min walk
  • Museum Boerhaave
    2 min walk
  • Stedelijk Museum de Lakenhal
    3 min walk
  • Amsterdam (AMS-Schiphol)
    34 min drive

Room options

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About this property

City Hotel Leiden

Hotel with free parking, steps from Museum Boerhaave
A restaurant, a coffee shop/cafe, and coffee/tea in a common area are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and free newspapers are onsite.
City Hotel Leiden offers 39 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Leiden hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at City Hotel Leiden, you're just a quick walk from Leidse Schouwburg - Stadsgehoorzaal. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Steps from Museum Boerhaave and Stedelijk Museum de Lakenhal
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. A terrace, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly City Hotel Leiden. Free self parking is available.

This Leiden hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 10 AM and on weekends from 8 AM to 11 AM.
City Hotel Leiden has a restaurant on site.

Languages

Dutch, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Off-site parking within 9843 ft (EUR 21 per day)

Food and drink

  • Buffet breakfast available for a fee 7:30 AM–10 AM on weekdays and 8 AM–11 AM on weekends: EUR 14.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • Coffee/tea in a common area

Family friendly

  • Free cots/infant beds
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Free cots/infant beds
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 14.00 per person
  • Nearby parking fee: EUR 21 per day (9843 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Best Western City Hotel Leiden
Best Western City Leiden
City Hotel Leiden Hotel
City Hotel Leiden Leiden
City Hotel Leiden Hotel Leiden
Best Western City Hotel Leiden

City Hotel Leiden Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 54 out of 339 reviews" "
Rating 8 - Good. 150 out of 339 reviews" "
Rating 6 - Okay. 97 out of 339 reviews" "
Rating 4 - Poor. 29 out of 339 reviews" "
Rating 2 - Terrible. 9 out of 339 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Barney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was a little dingy but the location in Leiden was great. It is supposed to be closing at the first of May.
Stayed 5 nights in Apr 2023

6/10 Okay

Lisa

Travelled with group
Liked: Cleanliness, staff & service
Proper hotel maar kamer was heel erg koud. Geen verwarming en warme lucht airco werkte niet. Graag extra lakens voorzien voor koude winterdagen.
Stayed 1 night in Dec 2022

10/10 Excellent

Stuart

Business traveller
Liked: Amenities, property conditions & facilities
The rooms were lovely and well-maintained. Excellent cleaning and hotel staff. From the night porter who let me in when I arrived late without calling in advance, the front desk staff who were always and offering coffee to the cleaning people who did a magnificent job cleaning the room every day perfectly it was lovely.
Stayed 2 nights in Oct 2022

8/10 Good

Shelley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a nice walkable area of the city, close to the shops and market. What I didn't like about the hotel was the breakfast available in the restaurant, it was too expensive for what it offers. Next time I'll eat out.
Stayed 2 nights in Sep 2022

2/10 Terrible

Dale

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This place is a dump!
Stayed 3 nights in Sep 2022

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you need from a hotel
Very well located hotel in the centre of Leiden. Hotel was quiet despite the central location. Staff were friendly and helpful. Room was a good size, clean and comfortable. It felt a little dated but that doesn't really matter unless you plan to spend a lot of time in the hotel. If you're looking for a convenient, well placed hotel for your trip to Leiden, I would definitely recommend the Best Western City Hotel.
Stayed 2 nights in Aug 2022

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Great people, good hotel
The staff here were very helpful, from ensuring I was checked into a room when I arrived early, to taking care of a package I wanted to leave for a friend who I couldn't quite arrange to catch up with. The hotel is quite old, though, so the condition was not so great, but the bed was comfortable and the stay was nice enough. The location is excellent, between the train station and city centre.
Stayed 2 nights in May 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Stayed 2 nights in May 2022

4/10 Poor

Neil

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Expected more from a Best Western.More like Bad and Ugly ,with no Good
Stayed 1 night in Apr 2022

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service
The staff was so accommodating, pleasant and we appreciated the extra service they provided us. Our train was delayed and we had to arrive past 11pm. The hotel front desk person waited for us to arrive and sign us in. The hotel was clean and functional and convenient. We would stay there again if ever in Leiden.
Stayed 1 night in Apr 2022

8/10 Good

Craig

Travelled with group
Liked: Cleanliness, staff & service, room comfort
OK hotel in Leiden but nothing special
Our stay was very nice. The hotel is basic, no frills. Clean, and staff were friendly and helpful. Sadly, the chain was very inflexible with regards to refunds during Covid.
Stayed 3 nights in Nov 2021

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!!
Stayed 3 nights in Oct 2021

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, close to centre. Friendly and helpful staff.
Stayed 5 nights in Sep 2021

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Very good location, quiet, friendly staff. The room is not very large but is comfortable enough.
Stayed 4 nights in Aug 2021

6/10 Okay

I.

Travelled with family
Liked: Cleanliness, staff & service
Basic but clean
A very basic though clean and effective city hotel. Friendly and helpful staff. Parking is an issue though.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was ok nut de tv doesn’t work, the bathroom, the bath didn’t. The breakfast was good.
Stayed 2 nights in Jan 2020

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Had to change my room because my bed was uncomfortable but it was no problem and staff were very accommodating next room bed was perfect . Breakfast was really good and the staff overall were fabulous . This was my second visit to this hotel and I shall be back to stay the location couldn’t be any better .
Stayed 3 nights in Nov 2019

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

4/10 Poor

Katherine

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located. Courtesy of the staff. Very good breakfast
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The location is excellent and staff friendly and helpful. Amenities have a lot to be desired. We were there for a wedding so had several rooms booked. None of the air conditioners worked - there weren’t even remotes to use them so obviously the hotel knew there was a problem but had not fixed it. The towels were super thin but bedding was fine.
Stayed 2 nights in Aug 2019

10/10 Excellent

Zbigniew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
I stayed at the Best Western for two weeks and was very satisfied with the location, comfort and service at this hotel. In particular, the room and bathroom were both spacious, and the breakfast on offer each day was good.
Stayed 13 nights in Jul 2019

10/10 Excellent

Patrizia, 🇨🇦

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Street parking available but cheaper to park in public lot and convenient to access with shuttle. WiFi did not work well in room 306 which seemed to be unusual according to reception. Comfortable bed. Yay
Stayed 1 night in Jul 2019

4/10 Poor

Yona, Seoul

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nice location and kind staffs! But it reminds me of the motels in the 80’s located on the exit of the highways.
Stayed 3 nights in Jul 2019