8/10 Good
Adriana, Woodbridge
Travelled with partner
22 Sept 2024
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel started with a 5* rating based on the phenomenal balcony with a view that is permanently etched in my mind. The spacious washroom with double sink, bidet, large counter and very spacious room was appreciated as well as the hotels proximity to town centre. Pool area looked nice but we did not use it.
The air conditioning and blackout power blinds worked well, bed was comfortable. Where it fell short compared to other hotels on this vacation was; bad pillows, small TV, no magnifying mirror, no coffee machine, no complimentary water bottles, no tissues. On arrival the maintenance man told us the phone lines were not working so we had no phone in the room for 3 nights which is an emergency issue. The front desk didn't advise us on check-in, nor did they seem to know anything about this. Breakfast was below average for a European hotel and would benefit from better presentation, more selection and better coffee machines --the coffee was the worst i've had anywhere in Europe. Because of the view, I do not regret staying here but there is definitely room for improvement.
Adriana
Stayed 3 nights in Sep 2024