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The Star Grand Hotel and Residences Sydney

5.0 star property

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Photo gallery for The Star Grand Hotel and Residences Sydney

Outdoor pool, pool umbrellas, pool loungers
Exterior
Premium bedding, down duvets, Tempur-Pedic beds, in-room safe
Sun deck
Two Bedroom City View Suite

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Room service

Explore the area

Map
80 Pyrmont Street, Pyrmont, NSW, 2009
  • Star Casino
    ‪1 min walk‬
  • Circular Quay
    ‪5 min drive‬
  • White Bay Cruise Terminal
    ‪6 min drive‬
  • Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪27 min drive‬

Room options

View all photos for One Bedroom Pyrmont View Suite With Office

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

One Bedroom Pyrmont View Suite With Office

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom City View Suite

Two Bedroom City View Suite

Two Bedroom City View Suite

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for One Bedroom Harbour View Suite

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

One Bedroom Harbour View Suite

  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Harbour Star Suite

View from room

Harbour Star Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room

Superior King Room

Superior King Room

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Star Suite

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Star Suite

  • 76 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite

View from room

Premium Suite

  • 76 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Harbour View Suite

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Two Bedroom Harbour View Suite

  • Harbor view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Premium Harbour Twin Room

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Premium Harbour Twin Room

  • City view
  • 32 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Twin Room

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Superior Twin Room

  • 32 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Harbour King Room

Premium Harbour King Room

Premium Harbour King Room

  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Pyrmont View Suite

Two Bedroom Pyrmont View Suite

Two Bedroom Pyrmont View Suite

  • City view
  • 85 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for One Bedroom City View Suite

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

One Bedroom City View Suite

  • City view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Three Bedroom Harbour View Suite

View from room

Three Bedroom Harbour View Suite

  • Harbor view
  • 120 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

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The Darling at the Star

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.8 out of 5, Exceptional, (1001)
The price is €286
for 1 room
includes taxes & fees
18 Apr - 19 Apr
The Darling at the Star

About this property

The Star Grand Hotel and Residences Sydney

Luxury hotel with a full-service spa and a casino
This hotel features a full-service spa, a casino, and an outdoor pool. WiFi in public areas is free. Other amenities include a nightclub, a fitness center, and a sauna.
The Star Grand Hotel and Residences Sydney offers 480 accommodations with iPod docking stations and safes. Each accommodation is individually decorated. Tempur-Pedic beds feature down comforters and premium bedding. Televisions come with premium satellite channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Sydney hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Our customers tell us they can't get enough of The Star Grand Hotel and Residences Sydney's great location. During your stay, you're just a quick walk from Star Casino. Enjoy features like free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi
  • Self parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the location and the clean accommodations
  • Steps from Star Casino and 13 minutes by foot from SEA LIFE Sydney Aquarium
The Star Grand Hotel and Residences Sydney offers its guests a full-service spa, an outdoor pool, and a hot tub. WiFi is free in public spaces. A business center and a meeting room are available. A casino, a nightclub, and a fitness center are also featured at the luxury The Star Grand Hotel and Residences Sydney. For a fee, parking is available.

Smoking is allowed in designated areas at this Sydney hotel.

24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (AUD 40 per night)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • 1,500 slot machines
  • 312 gaming tables
  • Casino (39,558 square foot of space)
  • Full-service spa
  • Gym
  • Hot tub
  • Nightclub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 18 accessible parking spaces
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (145 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • IPod dock
  • Pay films
  • TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 80.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 40 per night
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Astral Tower Star
Astral Tower Star Hotel Pyrmont
Astral Tower Star Pyrmont
Star Astral Tower
Astral Tower Hotel Pyrmont
Astral Tower Hotel
Astral Tower Pyrmont
Star Grand Hotel Sydney
Star Grand Hotel
Star Grand Sydney
Star Grand
Hotel The Star Grand, Hotel & Residences Sydney Pyrmont
Pyrmont The Star Grand, Hotel & Residences Sydney Hotel
Hotel The Star Grand, Hotel & Residences Sydney
The Star Grand, Hotel & Residences Sydney Pyrmont
Astral Tower Residences at The Star
Pyrmont Astral Tower and Residences Hotel
Hotel Astral Tower and Residences
Astral Tower and Residences Pyrmont
The Star Grand Hotel Residences Sydney
Astral Tower Residences at The Star
Astral Tower
The Star Grand Hotel and Residences Sydney Hotel Pyrmont
The Star Grand Hotel and Residences Sydney Hotel
The Star Grand Hotel and Residences Sydney Pyrmont
The Star Grand Hotel Residences Sydney
Astral Tower Residences at The Star
Astral Tower Residences
The Star Residences Sydney

The Star Grand Hotel and Residences Sydney Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 669 out of 1006 reviews
Rating 8 - Good. 178 out of 1006 reviews
Rating 6 - Okay. 89 out of 1006 reviews
Rating 4 - Poor. 35 out of 1006 reviews
Rating 2 - Terrible. 35 out of 1006 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Christos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for our recent staycation. Rooms were clean and very comfortable, and my daughters loved the pool. Highly recommend the VIP package which includes late checkout (12 noon), incredible breakfast, parking and $50 meal voucher.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Angel-Leigh

Stayed 1 night in Dec 2024

10/10 Excellent

Asif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in staff Sheena was excellent. Her customer service skills were great. Wish all check in staff are like her
Stayed 1 night in Jan 2025

10/10 Excellent

nadine

Travelled with family
Liked: Amenities, property conditions & facilities
View clean
Stayed 1 night in Dec 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Dec 2024

10/10 Excellent

malak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Dec 2024

8/10 Good

Walid

Travelled with family
Liked: Staff & service, property conditions & facilities
Close to darling harbour , attached to the casino . The pool is very small and crowded at all time and the pool water not really clean
Stayed 1 night in Dec 2024

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pre Xmas getaway.
We had a family stay with others pre Xmas and it was excellent as always. Great service, comfort and having restaurant and pool onsite is so handy.
Stayed 2 nights in Dec 2024

2/10 Terrible

Andrew

Stayed 1 night in Dec 2024

8/10 Good

Shane

Stayed 1 night in Dec 2024

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room and the buffet breakfast. Had some fun at the casino too. Would love to come back with our kids.
Stayed 1 night in Dec 2024

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

John, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glitzy, got upgraded, best room ever
Stayed 1 night in Dec 2024

2/10 Terrible

Renee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Save your money, don’t stay at The Star
We stayed at The Star in October for 3 nights in a Superior King room. Initially we were super impressed by the room. It was spacious, well furnished and the bathroom seemed great. However, each morning the lights would come on by themselves anywhere between 12am and 4 am. Even when turned off they would turn themselves on again. We complained to reception every day and yet it continued to occur. We also found issues with the door entry to the room intermittently. The towels provided looked like cleaning towels. They were standard size and completely frayed. Furthermore the vent in the bathroom had the most disgusting mould in it. As nothing had been fixed during our stay despite our regular reporting of it (although we were told it was fixed) I sent an email once we got home to advise them of it. Their first solution was to call at 9.30pm Sydney time to discuss the day after my complaint. When we finally made contact their solution to our disappointing stay and ruined experience was to offer an upgrade on our next stay should we book the same room, pay full price, and then email to request the upgrade. This however was capped at 2 nights when we had stayed for 3 and was not available during any block out periods which were not defined and they stated we must book first and then request which could ultimately result in not receiving the upgrade. I am disgusted by the room and the customer service during and thereafter from The Star.
Stayed 3 nights in Oct 2024

10/10 Excellent

Joe

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Graeme

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Very comfortable beds clean room . Had to call twice and waited 4 hours to get the room cleaned .Room near lifts was noisy as people gather and speak loudly
Stayed 2 nights in Dec 2024

10/10 Excellent

Alma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Automatic Blind is amazing
Stayed 1 night in Dec 2024

10/10 Excellent

Harrison

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only fault i can say is that cleaners need to "dust" a lot more. The backboards to the bed, looking up to the ceiling, on lamp fixtures, bedside tables and entertainment units were quite dusty and dirt marks on ceiling. One of the air conditioning vents also need to be cleaned as well.So much so that I had to go and purchase a antihistamine for my daughter as it ser her allergies off and she got hives. Apart from that, EVERY member whether it be reservation desk, porters, maintenance and staff walking around the floor demonstrated staff demonstrated EXCELLENT customer service skills, were EXTREMELY polite, ALWAYS offered assistance, EXTREMELY accommodated and were EXTREMELY wonderful people to interact with. The Harvest Buffet particularly breakfast served EVERY kind of breakfast foods possible. The food was always fresh. Would DEFINITELY stay at this hotel again in the future.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ellissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay!
Stayed 1 night in Dec 2024

10/10 Excellent

Louella

Stayed 1 night in Dec 2024