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Mercure Sydney Rouse Hill

4.0 star property

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Photo gallery for Mercure Sydney Rouse Hill

Exterior
Miscellaneous
Deluxe Room, 2 Double Beds
Exterior
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • 24/7 front desk
  • Room service
  • Breakfast available

Explore the area

Map
Commercial Road & Windsor Road, Rouse Hill, NSW, 2155
  • Rouse Hill Village Centre
    ‪10 min walk‬
  • Rouse Hill House & Farm
    ‪1 min drive‬
  • Norwest Business Park
    ‪5 min drive‬
  • Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪55 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds

Minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Double Beds

  • 32 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Minibar, in-room safe, desk, soundproofing

Superior Room, 2 Double Beds

  • 32 sq m
  • Sleeps 2
  • 2 Double Beds

Similar properties

Room

PARKROYAL Parramatta

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (1001)
The price is €141
for 1 room
includes taxes & fees
8 Mar - 9 Mar
PARKROYAL Parramatta

About this property

Mercure Sydney Rouse Hill

Sydney hotel in Rouse Hill with a fitness center and a 24-hour front desk
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/cafe, and concierge services are onsite. Housekeeping is available on request.
Mercure Sydney Rouse Hill offers 78 air-conditioned accommodations with minibars and safes. 49-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Mercure Sydney Rouse Hill, you're just a quick walk from Rouse Hill Village Centre. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym and a playground
  • Within a 15-minute walk of Rouse Hill Village Centre and Rouse Hill Regional Park
Mercure Sydney Rouse Hill offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 3 meeting rooms available. The business-friendly Mercure Sydney Rouse Hill also features concierge services, dry cleaning/laundry services, and room service (during limited hours). Self parking is free.

This 4-star Sydney hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.
Mercure Sydney Rouse Hill has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:30 AM: AUD 29 for adults and AUD 29 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Outdoor pool
  • Playground

Family friendly

  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage

Business services

  • Meeting rooms - 3

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar near toilet
  • Raised toilet seat
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 49-inch LED TV
  • TV channels

Food and drink

  • Free tea bags/instant coffee
  • Minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Iron/ironing board
  • LED light bulbs
  • Safe
  • Soundproofing
  • Water-efficient showers only
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay
  • A damage deposit of AUD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 29 for adults and AUD 29 for children
  • Early check-in is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Sydney Rouse Hill Hotel
Mercure Sydney Rouse Hill Rouse Hill
Mercure Sydney Rouse Hill Hotel Rouse Hill

Mercure Sydney Rouse Hill Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 240 out of 370 reviews
Rating 8 - Good. 91 out of 370 reviews
Rating 6 - Okay. 22 out of 370 reviews
Rating 4 - Poor. 6 out of 370 reviews
Rating 2 - Terrible. 11 out of 370 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

chloe

Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy floors hadn’t even been vacuumed @ bed sheets were dirty disgusting I took photoa
Stayed 1 night in Nov 2024

10/10 Excellent

Liz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet, clean room and all the amenities were fine.
Stayed 1 night in Nov 2024

6/10 Okay

Edwina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rudeness is never acceptable!
Appalling check in. Staff member was rude and officious towards my husband when he tried to check in on my behalf. Staff member ignored my husband's request not to ring me during a conference I was attending. If her actions are in line with hotel policy, then policy or at least its implementation, needs to be reviewed. Unfortunately this incident coloured our view of our two day stay.
Stayed 2 nights in Nov 2024

6/10 Okay

Cornelius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2024

10/10 Excellent

Namrah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean place, easy car park and very convenient spot ..
Stayed 5 nights in Sep 2024

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pub next door. Great. Parking a little challenging but all good
Stayed 1 night in Oct 2024

10/10 Excellent

David

Stayed 1 night in Oct 2024

10/10 Excellent

Lonjezo

Stayed 3 nights in Sep 2024

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely overnight stay here. The thing I loved was it was quiet unlike other hotels where you can hear doors slamming and the tv next door. The beds were a bit soft where I prefer a firm bed. Pillows very high where I prefer a flatter pillow. We did ask and got one that was a bit flatter.
Stayed 1 night in Oct 2024

10/10 Excellent

Navdeep Singh

Stayed 1 night in Sep 2024

10/10 Excellent

Yasin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean and friendly staff
Stayed 1 night in Oct 2024

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly efficient staff and lovely room. Great amenities surrounding the hotel and walking distance to train station.
Stayed 2 nights in Sep 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel although they need to update their check-in and check-out procedures. I needed to lodge a security bond which took sometime to recover.
Stayed 1 night in Oct 2024

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great nearby restaurants and pubs. But noisy at night from pub music.
Stayed 2 nights in Sep 2024

10/10 Excellent

Deb

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely overnight stay, they allowed early check in .
Stayed 1 night in Sep 2024

10/10 Excellent

Brigette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel reception were lovely and accomodating
Stayed 1 night in Sep 2024

6/10 Okay

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was wonderful. Let down by car parking as it’s in the same complex as the Mean Fiddler so there was so much traffic and limited car spaces available even at 11pm. The noise also is a problem if your looking for a good nights sleep
Stayed 1 night in Aug 2024

10/10 Excellent

Brock Tysen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the start.
Excellent stop for night. Great meal next door. Would recommend.
Stayed 1 night in Aug 2024

10/10 Excellent

Briony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room as always. Clean and well maintained.
Stayed 2 nights in Jul 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Jamie

Travelled with partner
Liked: Amenities
Great value , clean room.
Stayed 2 nights in Aug 2024

8/10 Good

Ian, West Kempsey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Difficult parking. Noisy when people in other rooms closing doors
Stayed 2 nights in Jul 2024

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024