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JW Marriott Surabaya

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JW Marriott Surabaya

Outdoor pool, pool umbrellas
Property amenity
Lobby
Presidential Suite, 2 Bedrooms, Non Smoking
Penthouse, 2 Bedrooms, Non Smoking | City view

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Breakfast available
  • Parking available
  • Parking included

Explore the area

Map
Jalan Embong Malang 85-89, Surabaya, East Java, 60261
  • Tunjungan Plaza
    6 min walk
  • Bebek Goreng Bagong
    1 min walk
  • Surabaya Pasar Turi Station
    9 min drive
  • Surabaya (SUB-Juanda)
    44 min drive

Room options

View all photos for Suite, 1 Bedroom, Smoking, City View (View)

48-inch LCD TV with cable channels, TV

Suite, 1 Bedroom, Smoking, City View (View)

  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Single Beds, Non Smoking

  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, City View

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Single Beds, Non Smoking, City View

  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 3 Bedrooms, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Executive Suite, 3 Bedrooms, Non Smoking

  • 206 sq m
  • City view
  • Sleeps 9
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, City View (View)

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 2 Bedrooms, Non Smoking, City View (View)

  • 127 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking (View)

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 1 King Bed, Non Smoking (View)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 42.0 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking (View)

48-inch LCD TV with cable channels, TV

Junior Suite, 1 King Bed, Non Smoking (View)

  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 2 Bedrooms, Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Executive Suite, 2 Bedrooms, Smoking

  • 128 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking, City View

Executive Suite, 1 Bedroom, Non Smoking, City View | Bathroom

Executive Suite, 1 Bedroom, Non Smoking, City View

  • 86 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Non Smoking

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Non Smoking

Presidential Suite, 2 Bedrooms, Non Smoking | Living room

Presidential Suite, 2 Bedrooms, Non Smoking

  • 390 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View

48-inch LCD TV with cable channels, TV

Junior Suite, 1 King Bed, Non Smoking, City View

  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 2 Bedrooms, Non Smoking

Penthouse, 2 Bedrooms, Non Smoking | Living room

Penthouse, 2 Bedrooms, Non Smoking

  • 341 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds

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About this property

JW Marriott Surabaya

Luxury Surabaya hotel in Kedungdoro with 4 restaurants
This hotel features 4 restaurants, an outdoor pool, and a health club. Free WiFi in public areas is provided, as well as free self parking, a free shopping center shuttle, and a free manager's reception. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.
JW Marriott Surabaya offers 407 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 48-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.
Our customers tell us they can't get enough of the helpful staff at JW Marriott Surabaya. During your stay, you're just a quick walk from Tunjungan Plaza. Enjoy features like free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Pavilion Restaurant
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Within a 15-minute walk of Tunjungan Plaza and BG Junction
  • Free shopping center shuttle service
JW Marriott Surabaya offers its guests a children's pool, an outdoor pool, a health club, and a spa tub. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 14 meeting rooms are available. Event space at this hotel measures 132482 square feet (12308 square meters) and includes a conference center. A sauna, a terrace, and a complimentary children's club are also featured at the luxury JW Marriott Surabaya. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Surabaya hotel.

The hotel hosts a free manager's reception daily.
Pavilion Restaurant - This restaurant specializes in international cuisine and serves breakfast only.
Imari Japanese Restaurant - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Uppercut Steakhouse - This steakhouse specializes in international cuisine and serves dinner only. Open select days.
Tang Palace Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
SBCO - This delicatessen specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (IDR 50000 per stay)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • 24-hour train station pick-up shuttle (surcharge)
  • Free shopping centre shuttle

Food and drink

  • Full breakfast available for a fee daily 6 AM–10:30 AM: IDR 328000 for adults and IDR 164000 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Pavilion Restaurant
  • Imari Japanese Restaurant
  • Uppercut Steakhouse
  • Tang Palace Restaurant
  • SBCO

Things to do

  • 24-hour fitness centre
  • Art gallery
  • Children's pool
  • Evening entertainment
  • Outdoor pool
  • Sauna
  • Shopping centre
  • A hot tub
  • Steam room

Family friendly

  • Children's pool
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (132482 square feet of space)
  • Meeting rooms - 14

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Lift
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Roll-in shower
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • No plastic coffee stirrers
  • Romance packages available
  • Rooftop garden
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 48-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Energy-saving switches
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Executive Lounge]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Children age 5 and younger are not permitted to access the Executive Lounge.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JW Marriott Surabaya

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately IDR 328000 for adults and IDR 164000 for children
  • Airport shuttle fee: IDR 450000 per vehicle
  • Valet parking fee: IDR 50000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
JW Marriott Surabaya offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. The check-in location differs from the property location. To check in, guests will need to go to Executive Lounge
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • One child 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Jw Marriott Hotel Surabaya
JW Marriott Surabaya Hotel
Jw Surabaya
Marriott Surabaya
Surabaya Jw Marriott
Surabaya Marriott
JW Marriott Hotel Surabaya Java
JW Marriott Surabaya
JW Marriott Surabaya Hotel
JW Marriott Surabaya Surabaya
JW Marriott Surabaya Hotel Surabaya

JW Marriott Surabaya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 260 out of 434 reviews" "
Rating 8 - Good. 143 out of 434 reviews" "
Rating 6 - Okay. 21 out of 434 reviews" "
Rating 4 - Poor. 7 out of 434 reviews" "
Rating 2 - Terrible. 3 out of 434 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
We only spent one night and could not explore the area but it looked lively and fun
Stayed 1 night in Sep 2024

10/10 Excellent

Dona

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service by Sri.
Stayed 1 night in Sep 2024

10/10 Excellent

Manou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay and they have a kids club and a spa
Stayed 1 night in Jun 2024

10/10 Excellent

Eloise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel was amazing! Our room was huge with great facilities. The staff were helpful and friendly. The room service was great but very expensive
Stayed 2 nights in May 2024

8/10 Good

Ryan

Stayed 2 nights in May 2024

8/10 Good

Kamil

Stayed 3 nights in Apr 2024

10/10 Excellent

David A, BROOKFIELD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most likely incredible staff
Stayed 5 nights in Apr 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! But with cigarette smell in our room
In general, the hotel was nice. The staff were attentive and the service was excellent. Good selection of local cuisine at breakfast which we enjoyed. Only issue was the periodic smell of cigarette smoke in our room even though our room was a non-smoking room. This could have come from either the aircon vents or the service stairwell which was directly opposite our room.
Stayed 2 nights in Mar 2024

8/10 Good

Restu

Travelled with family and small children
Liked: Cleanliness, staff & service
the team need to have more knowledge on the VIP Access perks and benefit as it is a quite important key factor for the VIP travelers, other than that our stay is pretty okay.
Stayed 1 night in Apr 2024

10/10 Excellent

Sureyya alican

Stayed 1 night in Mar 2024

8/10 Good

Chi Hoi Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Provide me the early check in while available room, which was helpful.
Stayed 4 nights in Mar 2024

10/10 Excellent

Dwina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and good food ie. Imari and Pavilion
Stayed 3 nights in Jan 2024

10/10 Excellent

Christopher F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very clean, nice fitness room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Anneke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Yoana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Dona Lilly

Stayed 3 nights in Sep 2023

10/10 Excellent

jin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent
Stayed 1 night in Jul 2023

10/10 Excellent

Mehran

Excellent service and staff
Stayed 7 nights in Jun 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay in Surabaya
Stayed 2 nights in May 2023

10/10 Excellent

rusiani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are fantastic, friendly and very helpful as well as accommodating
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Just average
Stayed one night at the deluxe room with city view.The room was average. Carpet floor looks old and need upgrade. Bed mattress were not in great condition. AC was not cool enough, they ended up sending technicians to fix it. Definitely an old hotel that need new touch up. Liked their marble bathroom and really enjoyed the food at the Pavilion restaurant. Waiters at the Pavilion were super friendly. Overall, it did not meet the standard to be called a 5 stars hotel.
Stayed 1 night in Apr 2023

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service by the hotel’s staff and friendly too. The hotel is located at a great location.
Stayed 3 nights in Mar 2023

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an enjoyable stay and would highly recommend the hotel & its facilities!! Excellent service & good food especially at the Pavilion & Imari. Staff were genuinely hospitable and make it all the more memorable overall. Many thanks to Yuyan, Ikbar, Fiki & Samsul!
Stayed 4 nights in Jan 2023